BBVA

DISAPPOINTING. The employees there have less desire to work, which made me have to find my own way to solve my problem (in this case, change the phone number associated with my bank account). The thing started because I arrived and at first they seemed to try to avoid me or make me a wall, until I insisted that they serve me since there was no one waiting, which I achieved but with very bad forms of education on their part, which made me She said that she couldn't change the number for me but that I had to do it at the cashier, and I later asked her how to do it and what was the route of options that I had to follow, which she replied that she had no idea and told me. She began to give instructions (which according to her she BELIEVED to be so) that in the end were all wrong. Anyway, two employees at the bank for nothing, since I had to be at the ATM tapping and trying random options until I could change my phone number. This occurred on September 13, 2022 at approximately 10:50

The man who is at the counter seems to have no education or heart for calling him in some way, not helping an elderly person who does not know how to make a deposit at an ATM...... it is shameful and humiliating, I hope it does not happen to him. No family member of yours or humiliate him like you have done, make him cry.....what a shame not to be able to tell him two things.....I have called to tell him personally but they don't even bother, the worst thing is that they didn't have anyone in the house. Very sad office, human treatment! Maria Jose

It didn't help me, it just told me to try online. And when will I ask the second time that I cannot open my account online, because I am not Spanish and I do not have an ID number. He told me to call for help on the online number.
And when I call, he told me to go to the office.
Unprofessional and unhelpful.

A single cashier in the office and a director catching flies, lines and prior appointments that drag on in time. And they say it's because of covid. What a fabric.

You always have to wait a long time to be served.

Deutsche Bank

Please be careful, they charge you a lot of comision and the ATM doesn't show nothing about this abusive high comision. If I was just reading the previous reviews, it wouldn't have happend this to me.

Always courteous, efficient and everything is carried out with a smile. I 💓 my Deutsche Bank!

ATM didn’t accept EU VISA or MasterCard

I had a problem with online banking, I was embarking for the Canary Islands and the director of the Office, David Salamanca Blánquez, assisted me personally and not only, he solved the problem, I left there with the management done, professionalism, kindness and above all patience, since I arrived nervous and with hardly any time. This is the deal that we all look for when arriving at a bank, my most sincere congratulations for the management you do in that office. Thank you

Excellent attention from Silvia. Very friendly and professional. He attended to me personally and resolved all the pending procedures.

Banco Bradesco - Agência 5795

They refuse to receive payments from other banks.

Perfect for cooling off from the Cádiz heat, as it is well conditioned, or if a downpour catches you unprepared. Take a ticket and sit down, the probability that they will call you is very remote.

Disastrous, the other day we waited for a while (a blonde woman who works there sees us and doesn't tell us anything, she was upset because we had arrived) and when it's our turn we leave, because she says we have to do it online, once we called and got information , effectively as we had done, the management was solely and exclusively face-to-face.

It's good that they give priority to their clients with accounts, but if you've been waiting for 1 hour and it's finally your turn, but 3 people with an account at said bank arrive, they go before. Summary, a wait of 1-2 hours for a 5-minute procedure that concerns your bank, even without having an account. A little respect for other people's time please 😉

I am a BBVA customer, its opening hours are until 2:15 p.m. I needed €10 bills, because the ATM only offers €20 and €50. I have kindly insisted out of necessity, and have been treated with quite a bit of contempt and sarcastic smirks. It has given them the same. Zero empathy. They haven't even bothered with a good explanation. One more of many. Then they complain about having a bad reputation.

I'm not changing banks. It offers a very good service, my manager is charming and always offers me tailored solutions. The App is perfect

I went to change money into coins and they told me a story about not doing it, in addition to asking for I don't know what for a shipment that cost me €10 and that whatever they told me they would pay me. We also spent about 5 minutes waiting while the boy and girl from the office were laughing in a little room (while other people were also waiting), in total they are open 6 hours a day to sit with the air on. Thank goodness my partner is from Santader, we went to an office that was 5 minutes away and they checked in immediately and without any confusion. The truth is that BBVA is becoming increasingly sad, or at least this office is.

In this branch you receive excellent service, very friendly and willing to help and explain to the customer what they do not know. Highly recommended.

On Daniel's part, the attention is spectacular. But the 2 ladies with whom I have had to manage something, very badly. With the NO ahead.

This bank treated me very well. I want to express my sincere gratitude to its employees, especially Daniel Ramirez Sanchez, for the exceptional, friendly welcome and very efficient work done, as well as for the human understanding of the situation of the citizens of Ukraine. Not only did they open an account for me, but they even helped me set up a mobile application and explained that the service was free. Thank you very much!

Good morning, I am very upset with BBVA, and I made an inquiry about my mortgage that I have been paying for fifteen years and my manager didn't even know that I had a mortgage.

Bradesco S/A - Posto Atendimento Aracatiaçu

An agency without an ATM. I was forced to stay in the city until the next day so I could make a withdrawal from a correspondent.

My sister recently became a client of this bank and she had a painful treatment of having an appointment at the time she was scheduled and she had to wait for more than an hour and she didn't even respect each person's turn. So it is impossible to come here to perform either a transfer or something important. Terrible customer service.

I made a deposit at the ATM and they did not return my change. I went in and explained to a woman what had happened to me, she told a colleague who gave me a number and made me wait more than 15 m. When I realized that they were calling other people who had arrived after me (with a BBVA account) I asked them if I had to wait much longer for my money, they automatically accompanied me to the ATM and gave me my money back. Can someone explain to me why I am not a customer? If I use the ATM, they will have to serve me like anyone else, right? There is no zero if I don't put it on

I am immensely grateful to the group at Banco BBVA, for the promptness that they have solved a very big problem for me, regarding a fraud that they did to me by telephone and that made me feel terrible for a few days in the face of impotence on my part. Thanks again for restoring my peace of mind. You will always continue to have me as a client as up to now for the treatment received. May God bless you. Regards

The manager calls almost every day to offer pre-approved loans that I don't need, or to ask me to update my personal information about my work. I have already explained to them that I do not have a stable job, they give me short-term contracts and I cannot be constantly going to the office to update the data (even if you have an online account they make you go to the office).
On the other hand, this bank does not give anything, what's more, they charge commissions for everything, even for downloading PDFs from the APP.
I have already passed the payroll to another bank where they do not ask me to update the data continuously, and I am transferring the savings little by little. I do not recommend BBVA at all.

My mother went to the offices this morning due to a problem with the ATM. I understand the problems with the operation of an ATM, what seems incomprehensible to me is the treatment that my mother, a 71-year-old woman, received.
The manner and treatment he received from some of the workers was shameful and humiliating, to the point of leaving the offices crying. There are people who should not work in front of the public.

I have only been to this office once and it was a good experience to solve a problem with BBVA's own app. The young woman who assisted me could not have been more efficient and friendly. No waiting because there was practically no one even though there was only this person facing the public.

Terrible treatment of clients!! Both the controller Maria Teresa and the director do not respond to emails and much less to calls. And if people in the office treat you as if you were bothering you, these gentlemen do not understand that we, the clients, are the ones. We help keep the offices open. It's a shame that for this reason BBVA loses the prestige it has and its good reputation. It's a shame, and I also see that there are many negative reviews of this office. I hope they find a solution. Because there are more banks and we don't have to put up with this treatment. Regards

After walking a kilometer to use an ATM and deposit money, I find that the access door to the ATMs is locked. I don't see it normal...

What they do with us is inhumane. You have to come before 11 because otherwise they won't serve you, only one person to serve everyone who comes before 11 and the consequence is that you come at 10.30 and you don't leave here until 11.20 because the cashier has 2 hands. The BBVA is terrible, they give worse and worse service

I AM NOT A CUSTOMER but it is with great pleasure and satisfaction that I give 5 stars for the CLARIFYING and PROMPT SERVICE provided to me by the bank employee and also for the AVAILABILITY of the Director in resolving my problem.
As I was a foreigner and had some difficulty communicating with the recipient of an international bank transfer that I made a few days earlier in Portugal from another bank, my case was neither indifferent nor ignored. I was provided with all possible assistance and support in resolving the problem presented, as well as detailed information about the requested transaction. I recommend him for his professionalism and speed in resolving issues.

bradesco

Banco Itaú - Agência 2758

Terrible. I've been trying to talk to someone at the Itapipoca Agency for a month now, no one answers the phone 😭😭

EVERYTHING THROUGH. GRASS. GOODBYE. I THINK I'VE BEEN TO THIS BANK AND I DIDN'T HAVE IT. WHAT I WANTED WAS JUST A CREDIT CARD. BUT I WILL GO AGAIN IT HAS BEEN A LONG TIME. TODAY WAS CLOSED

Worst bank out there doesn't care about customers..

Nothing can be resolved quickly at this agency. Colleagues who have an account always complain. Questions come to make birthdays...

I had to receive money via Moneygram but Banco Itaú doesn't make the payment or they didn't want to make the payment.

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