BBVA

To begin, I will say that I am not a client of the bank, that it is at C/ General Aguilera number 11 (I apologize to this sucusar; it is in, c/ la Mata, my incident was not there) but due to the death of a relative who, yes, I was a client, one of the heirs, I had to go and request a: Certificate of bank balance from the day of death. Submit all the documentation requested by the bank They were lost or I don't know what happened and we requested said document again. In the end, they gave us a bank statement from before he passed away. We go to the notary and he tells us that it is not what is requested. We return to the bank, they doubt that it is them, that it is rare that they have made a mistake in this case, in addition, A LORD HAS ALWAYS ATTENDED US WHO IS AT THE ENTRANCE And now they tell us that since I am not a client (even though I am an heiress with proven documents) I find that they tell me that they cannot provide me with said certificate because I am not a client. From here I am going to the bank of Spain, to complain about this case, they gave me the account movements of my relative and now they do not give me a document that they have the obligation to provide me And they tell me that I have to request it through an Internet page, after having to go to this bank 4 times, because of their poor management They contradict themselves, bad management, doubting us, then yes, that we sounded familiar, (when we have told him several times, that we had only spoken to him) gestures out of place doubting a Notary Anyway, if you have a family member in this branch and you are not a customer, I hope this doesn't happen to you too We'll see, when we have to get the money I have saved the account statement that they gave me without being a customer

My experience is based on the care of Verónica Luchena in Ciudad Real. He is a charming, attentive person who listens to you and answers all your questions. She is a 10 as a manager!!!

Horrible management of this bank. Before there were 7 ATMs scattered around Ciudad Real, and now there are only two left, one on C/Mata and another on C/General Aguilera. On the street it kills her every three days, one is damaged, and on General Aguilera street it is impossible to park, because it is in a central and pedestrian area... Can you explain where you have to withdraw money if you belong to this bank?

For many months it has been impossible to withdraw money from the ATM. When it is not turned off, you cannot withdraw money. You approach only for this and you have to stay without taking out

Employees with correct, cordial and pleasant treatment. Quite the contrary on the part of the Director of this office 2864 BBVA in C/.Mata 39, who should treat all clients as PEOPLE, regardless of the figures they have in their accounts.