BBVA

It is unfortunate that you call by phone and they do not pick up, only the alternative of the applications for the computer or telephone to save jobs and lead us like little lambs to the applications, it is outrageous what the bank is doing with our elders who deserve a red carpet

You are going to enter and you are not able to count the money or return it due to "mistake", well, what a bank, my applause trapped in the ATM

It is shameful that this morning an older gentleman arrives who does not know how to use the ATM to make an insurance payment and the gentlemen both at the counter and at the table tell him that they cannot leave, I see how the poor gentleman leaves and I lend him my help to make the payment at the ATM, where was humanity?
Furthermore, they say that older people will be served first and then at the ATM to make a living... what a big contradiction.
There remains my complaint and for our elders I hope that they take action in this regard.

The worst bank in Spain, a world any procedure with them, the burned employees attend to you with insouciance and everything becomes tiresome, I have already changed my company and personal account and my workers are doing the same when they see the lack of empathy with the customers...

It's embarrassing when literally every person waiting to be served is amazed at how the cashiers talk about their things among themselves instead of serving. The quality of customer service is getting worse. They no longer even bother to hide that with a few hours left until the end of the shift, everything happens. A shame.

Insufficient staff to serve customers and the new policy that if people over 65 arrive they have preference even if you have been there for an hour seems crazy to me

After waiting half an hour for a lady at the table to serve me, she tells me that she won't serve me without an appointment. The table is left empty with no one to serve. What a shame! They live off their customers, if we are treated like this, I am not surprised that they close branches and consequently employees go on unemployment. I no longer consider whether the appointment is legal or not, since the pandemic has passed, now I focus on the way I treat clients. I will withdraw my savings from this bank through online transfer, I work less for an employee who, perhaps, will remember this procedure when she goes on unemployment.

They should change the girl who is at the cashier, she doesn't know her job, she takes a lot of time doing nonsense and always has to ask for help

Poor service. I went to request a certificate of ownership of my account with a handwritten signature and they couldn't/wanted/knew how to do it, claiming that the signature is digital and cannot be changed. I simply needed a piece of paper with my name, account number, and a signature, and they didn't help me.
Luckily my manager solved the procedure for me over the phone and sent it to me by mail (that is, the certificate can be made), but the service at the branch was disastrous, and the interest in helping the customer was zero.

First of all, the table manager, who should have received customer service classes, talks to me rudely when I go to make a complaint, which by the way they refused to give me. The cashier is just as rude, without realizing that they live off of us and should treat us with a minimum of courtesy, (no matter how bitter they look). They returned my June payroll without giving me any explanation despite having made a technical error and they blamed me for not having updated payment information, when for almost 20 years they have deposited my payroll into my current account without any problem. Bad gestures and cocky and haughty attitude, very rude. Despite having made me wait until July 23 for the payroll deposit that I should have received on June 27 (as has happened to hundreds of pardons), they charge me 15 euros for a certificate that they generated in two seconds. If they do this with a loyal client, with payroll, mortgage, direct debits of all kinds, cards, loans, etc., woe betide those who do not have them. Not an apology. Furthermore, as another client comments, the facilities, and I would go even further, leave a lot to be desired. The worst BBVA branch in every sense of Córdoba. A 1.6 grade says it all. A real shame. It still is to this day.

Without a doubt none. The worst branch I have ever known.
The attention is zero, the lady who works at the counter called María José has a very undesirable attitude and when she has to help she does it very reluctantly and because we customers are already upset. I have come to see enormous disrespect. Super unwanted and ugly responses.
He hangs up the phone on you and leaves you with the word in your mouth. And he doesn't pick it up again even knowing that you are working and can't be constantly calling.
Personally, I think that BBVA is a "good" and "interesting" entity among all of them, but this branch leaves a lot to be desired.
I have my payroll direct debited but I am looking for other options in other banks.
If I can argue that the girl who is in care is much more empathetic and kind.

Without a doubt the worst office you can find. From the moment you walk in the door, the staff looks at you with a grim face because you are already going to make them work... I HAVE BEEN WITH THEM FOR TEN YEARS: MORTGAGE, LOANS, SELF-EMPLOYED... everything with them. Of course, in the office in the center, which is quite the opposite, great kindness, a solution to each problem and quickly; what I don't understand being the same identity how the issue of customer service between branches changes so much.

Undoubtedly the worst of the offices, impossible to contact them, and with the manager you get tired of trying, even if you send emails and make calls, without a doubt I will stop working with them

The inside ATM inaccessible because they close the outside door. And in the cashier outside there are some queues that pa' que. And sometimes the ATM outside doesn't even work, or it's turned off. Some Sundays it works and others it doesn't. Disastrous

Very good advice, from M°José and Laura, who solved the doubts I had, so it's a pleasure to be assisted. Thank you

Banco Bradesco - Agência 5797

Only 2 boxes, often only one working slowly.

ATM always without money, a lot of people work in the burns to keep this bank active.

It is always closed or broken or the server goes down and at such a strategic point in which there are multiple businesses that it is not operational it is incomprehensible that 1 out of 100 times it is functional

I put one because you can't do less.
It's a shame, the cashier is always broken.
You really can't fix it?

The ATM is rarely available, or it tells you that it is out of service, or when you try to withdraw money it tells you that this option is not available at that moment.

THE ATM WORKS ONCE A MONTH WITH LUCK SINCE THEY HAVE THE FACILITIES AND THEY DO NOT SERVE ALMOST THE PUBLIC AT LEAST THE ATM IS OPERATIONAL

Bradesco

Banco Bradesco - Agência 0668

Bradesco is one of the biggest banking and financial services companies in Brazil. Bradesco was the largest private bank in Brazil until Banco Itaú and Unibanco merged in 2009. Bradesco is headquartered in the city of Osasco, in the metropolitan area of São Paulo, at Companhia Cidade de Deus, and has 5,314 branches, 4,834 Service Branches and 38,430 “Bradesco Expresso” Units, the correspondent bank through partnerships with supermarkets, drugstores, department stores and other retail chains. It is currently the third largest Brazilian bank by total assets. The bank is the world’s thirtysecond largest in market capitalization in 2014

Terrible attendance. Few employees for a large flow.

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