BBVA

Of course, my personal advisor is great, she always solves everything I need, she is very competent. I got a good price for my mortgage. I only regret that there are no afternoon hours for customer service.

Very bad experience on the part of the manager that I had, she doesn't give a solution to anything as a Client, I make an appointment, she doesn't give me an appointment and she says she's going to call me and 3 weeks go by and she doesn't call me to make matters worse because I'm a foreigner she tells me. a reckless disrespectful woman who served me almost in the middle of the corridor, she does not know about empathy

I have had several problems with BBVA, one was that it took more than two months to send me the card and every time I went the cashier told me that she would ask for it again, but in a very bad manner and very rude. Today I asked a question again and the same lady as before helped me. I didn't leave because I wanted to resolve the question but with very bad manners and a huge lack of respect for me. I am satisfied with BBVA but with the employee they have at the branch checkout I don't feel like going back to the office and I am considering changing banks. Because electronic errors can be made, but for them to disrespect their clients in this way gives a lot to be desired. First of all respect.

A shame the treatment received by the worker who was in the box (replacement of her partner who was on leave). Lack of respect and education on his part after being there for 30 minutes waiting. He doesn't even want to apologize. I hope this person's attitude towards customers will change. Because if I had been able to at that very moment I would have changed my account to another bank. disastrous service

I show up this morning for the second time to collect my payroll and the cashier tells me to talk to my bosses that she won't let her do the procedure... and is that my bosses fault? That's his fault, he doesn't even know how to do his job well. I went to another office with no problem. I will never go to this office again in my life. What difference is there between nails and others and this one is terrible. I give it one star because I can't give it less.