BBVA

There will be 10 minutes late and lousy attention from the guy in the office. He didn't want to help me. I left without making the transfer.

I am very happy with BBVA bank and I am very happy that I am part of BBVA.
BBVA number 1 in the world and universe!!!
With great pleasure!!!
Nikolay.

Sad. People who make a living from managing clients' money speak to you in an absolutely inappropriate tone when what you do is nothing more than follow instructions from another colleague from your company. Good way to keep your job against the A.I.
A week in a ditch with mud up to your eyes

The ATM on the street has been broken for about two months, it would be time to fix it. THANK YOU.

Very good treatment, they resolved my doubts perfectly

I am delighted with the attention of the director

This review is about the Hondarribia office. The current team is very close and professionally highly qualified.

Terrible customer service. Due to incompetence and little knowledge of their conditions. The client ends up paying commissions and interest of more than €100… Total lack of professionalism.

They have been very kind to me because despite only having an online account they have treated me like any other client and Yolanda has gone out of her way to help me with my problem, I am very grateful and the customer service is unbeatable.

Very bad worker, a blonde girl doesn't want to serve... She charged me a commission when I asked, she didn't say anything until a month had passed... It was to pay a water bill, she said, call them, they'll tell you where you have to pay, gone to another bank, a Irun paid me there... What racism... I don't recommend this bank...

I went to ask about a commission that they charged me by mistake and their response was that they can't do anything at the office, I should call by phone or do it online. You also cannot deposit cash into your account unless you do it through the ATM...
Completely useless office

It seems like an anecdote. I put the money in the ATM. And when it came time to give me €7 in cash changes from the amount entered, an error occurred (because I didn't have €1 coins, I imagine), but it was not detected. So these €7 were not deposited into my account and I did not receive them in cash either. The cashier is not able to detect the error and steals your money. I couldn't believe it, but that's how it is. Aahaha, the screen said: "Collect the changes." But what changes? You didn't leave me anything! Anyway. Luckily it was €7 and not much more. This is truly a shame.

It's my bank but they're really slow, half the time I leave without doing the management. They have a very good management App, but you're forced to have a different phone number per account. (That's how I understood it,) Well... yes, the mobile is necessary and blah blah blah, but if one day I don't have a battery or coverage I'm left without operating in electronic banking. In short, it is progress... or, maybe not?...

slow, the ATMs out of service and it seems very strong to me that yes or if you have to enter the money through the ATM, totally you can't because they are out of service or there is a queue

Little service, they send to the center to make arrangements or withdraw money from a certain amount

My grandmother, who was 92 years old and had her lifelong home insurance domiciled (they were aware of this) at BBVA Pº Colon, was sold a home insurance policy. You have to have a little more ethics, not everything in this life is selling insurance. He has been paying for two for 5 years. Let's see if you look a little more at people and less at money.

To open an account everything quickly and well. But then there is no one to speak and you can make an appointment. When you call, the answering machine comes out and tells you to try again later, you try through the app, there are never any appointments available. I have been trying to connect with my Manager for two months and no matter how many emails and messages I send to my mobile, I still have no response. I find it embarrassing

I give it one star because it won't let me give less. In my opinion, the lady at the window is a despot and arrogant. CEO whose name is Marian. I have gone to make a request and in a very bad manner she tells me that if the director is not there to sign the document I cannot, by chance the director arrives, I speak with him and he tells her that yes, he should make the request for me. . While I am talking to the director, a woman who was behind me puts on the window to do what she has to do. When this person finishes, I get in and she continues to bother me and goes back to talking to the director, if that were not enough, even though I am at the window, she continues processing the documentation of the previous client and to make matters worse, she tells me no. He goes to serve her first because hers is fast, I tell her no, I was there first and the lady also tells her no, no, I was there first. She continues with the lady's processing and since I don't move and the window, after a while she leaves the lady's thing and gets on with mine. He continues to give me all kinds of problems, to the point that he gives me the documentation. I tell him again that no, let him do it for me and in a very bad manner he takes the papers again and finally gets down to it. It takes less than 3 and a half minutes. What a pity!! With people who are willing to work and be kind to the public and they have this woman.

The order of arrival is not taken into account. I continue waiting for more than an hour and the employee telling me that she would attend to me later did not do so, passing many in front of me (I had a ticket)
I was motivated to open my account but I don't want to go back

I went first thing in the morning to pay a tax (model 700). I have been attended by a lady who has told me that due to a missing piece of information, she cannot do it. That I call BBVA in Las Palmas de G.C to solve the problem. In the Call for oppositions it appears very clear that outside the CC.AA of the Canary Islands the 700 model is giving problems and that a bank employee must take charge and call. I quote the words of this lady:
« I am not going to carry out this procedure because I am not going to waste my time calling. Besides, I have a lot of things to do ». On the other hand, he maintains that "Today, non-customers are not served" and there is a sign that says that non-customers will be served on Tuesdays and Thursdays (today, 12/27/2022 is Tuesday, what a coincidence!) SHAMEFUL , PENOROUS AND SAD THE TREATMENT RECEIVED BY THIS LADY who has taken me for a fool. Luckily the Director kindly solved the problem for me. If it weren't for him, I wouldn't have been able to sign up for my CCAA's Education exams.
I hope this lady knows how to treat her clients better since she works with the public and her lack of professionalism, tact and empathy is incredible.

I showed up at the offices without an appointment, considering it was an emergency, they treated me perfectly. Then they managed the problem very well for me.

In the office on Av. From Navarra, you have to wait outside on your feet, because with the excuse of the covid they don't let you pass and wait sitting. I had to go because there was no way to make an appointment online or by phone. And in the end the very very unpleasant girl. I am a customer but I have already gone to another bank to change.

Thanks to Ana Priego for her patience, for making the arrangements so easy in this time of mourning for the family. Eternally grateful Ana

Very good service, friendly treatment from the person in charge.

There is no way for them to pick up the phone, I have tried the three offices in Irun and NONE of them pick up the phone, it's embarrassing...

It is impossible to make an appointment at this office, they never answer the phone, it is impossible to get advice. The only office in all of Sakana and on top of that they do not offer personal attention. I can not understand it.

Very bad attention, after waiting almost 30 minutes I had to leave without being attended to, because the man who attends the branch wanted by all means to sell home insurance, and I was just waiting.

With so much change of personnel they manage to make the attention disastrous. Fatal

It is a shame that I do everything through the App, that I have a mortgage, three insurances, a portfolio of securities and all the direct debits with you and that you are frying me for commissions. My partner has already gone to ING and I encourage all BBVA clients to do the same to pay less fees.

Terrible service, a real nightmare. I've been trying to talk to my account manager for days, no one answers the agency's phone, no one answers the mobile phone and no one answers my emails. It's frustrating because I'm thousands of miles away and I can't go to the agency to try to solve the problem.

Very good attentive, dedicated and friendly service.

Very good customer service, wide variety of items

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