BBVA

The women sitting in the front service pointis rude. Not helpful at all

Disappointed customer with BBVA, unprofessional and unpleasant bank teller this morning, did not give me any solution on the matter after telling him that I cannot withdraw money with my BBVA card and I am without cash in San Sebastián, how can it be possible that they charge a commission for withdraw money from the bank over the counter when your BBVA card is the one that doesn't work and in my app everything is correct to pay Nfc Activated etc... I was out of my city and needed cash, the BBVA teller didn't care at all. I had to call my manager and office to get it resolved, thinking about changing banks! Terrible experience with BBVA de Donosti. Director, if that's what she also was, she sees me with the problem and just goes to breakfast, walking around the office, still thinking she doesn't know what. Disappointed with this BBVA. It's a shame and I'm sorry to have to write what I experienced today!

10 minutes of relog just for them to give me changes...... it's incredible, and if you ask just how long it will take they see it as an attack on them... I don't understand these people. If you don't like working in front of the public, look for another job

Well, today all the banks are working with full schedules and here until 11 a.m., then tougher face with the excuse of covid19 being already out of the state of alarm. Not even for changes in a professional business. Very bad experience, The truth is... it's more so in other Bvva offices if they are open at any time. But not here 😡🤦‍♂️

The branch manager has given us fantastic treatment! We went by appointment and didn't have to wait at all. He took all the time we needed to explain the different options and since we only had 1 hour left, he offered to see us again another day to finish discussing it calmly. In my case, the experience has been a 10!

To request information about an operation carried out, they ask me to wait 7 months!!!!! When you have the information and you can give it to me right away!! We feel like doing it.... Solution; I just canceled all accounts

It seems incredible to me that they have put the cashier outside the bank, in an area that does not even have cameras. This morning I went to make a deposit of a significant amount of money and there was a group of people drinking next to the ATM, with the insecurity that this causes. It seems disastrous to me. If something happens, who takes charge?

I've been waiting 20min
Just to ask how it works, when it's my turn, I'll leave you so you don't have to take an appointment with rudeness
And the gentleman before me passed without an appointment because that's because I'm a foreigner or as in any bank you have to make an appointment just to ask
There are people who first have to learn how to treat Clients before everything else.

Fatal attention, a total lack of respect for how they treat you.

I just contacted this office to assess a possible mortgage. Attention borderline, in a hurry to hang up after all morning trying to contact them and also if you work in the morning they do not attend you under any circumstances in the afternoon. Let me go to another bank... what a desire to work and help the one on the phone!

Always good attention. Counter hours: 8:30 a.m. to 2 p.m. for clients. For non-customers, from 8:30 to 10:30 on Tuesdays and Thursdays from the 12th to the 24th of each month.
To request an appointment (photo attached)

They have taken care of us very well. The employee is very attentive.

I have gone for a process and Virginia has accompanied me in the process in a very kind way. Thanks for making it so easy

Terrible customer service, they hung up on me to avoid answering my questions.

I've been calling all week and no one picks up the phone...

As a user, the worst office in terms of treatment of all the banking entities and offices with which I have worked. Do not expect an answer to your queries (neither by the office manager nor the team), commissions, rulings and if you ask for anything they tell you to go to another entity, basically they don't care. I find it incredible that BBVA would allow itself to have an office like this. If on-site offices do not strive to generate good customer service, in a digital world, what value do they add?

Very badly. There is only one person working. I had to wait half an hour just to pick up some rolls for the dataphone. And that having called before so that they had it prepared for me. The employee is friendly but I think they have taken advantage of this Covid to reduce staff when the banks have not lost anything at this time

I'll try to be even-handed. The BBVA application is one of the best on the market, good for doing many things.
Regarding the entire issue of office service, it leaves a lot to be desired. You have to make an appointment, there is hardly any staff, the hours are restricted (the rest of us also work) and much more. That makes you see a good entity in technological elements that many mortals do not reach and therefore the entity becomes more of a problem than a solution.
In my opinion, the staff there does what they can and I firmly believe that they do it well, but the entity would have to realize that there are people behind the quarterly balance sheets.

Fatal!!!! After having paid the mortgage on my house and its survey, twelve years later I find out that such survey was never carried out despite having been paid and recorded in deeds signed by the notary... Two months I have been waiting for a response from you. part... Very embarrassing...

The worst bank I've ever met, they don't help me with ANYTHING, I've been paying them for 15 years and not a single bit of help, for changing my phone number I'll have to lose work 1,200 km. Something that in 1 minute is made incompetent

Branch without access for the disabled.
3 steps make entry difficult for wheelchairs and people on crutches.

The worst customer service I've ever seen. They are called and called but never answer any number. And they don't have wheelchair access. A shame. Change banks, seriously.

3 euros of commission for going to enter a payment at the window to an account in your own bank. You must be a miserable rat.

And then you give me a copy-paste answer...

lousy attention You are going to solve any problem and they do not attend you after 11 o'clock. The box is closed. They tell you that they can't do anything, but both the director and the cashier are in the office joking around. They are not able to close an account by phone either, to blow you 40 euros for maintenance if they have time and desire. Every time I come to this office, everything is trouble. They don't help people in need, while I was waiting I had to help a foreigner put money into the ATM, I barely knew how to read. You also ask for their names to make a complaint and they don't give it to you. I have an account at Unicaja and La Caixa and this does not happen.

Cold and distant treatment, I am a customer but today the rural savings bank gave me a problem, give empathy courses to your workers

You are dogs, it doesn't matter if there is a homeless person inside, you can't close it for as long as I can't get money

What to say? Shameful? The window closes at 11 in the morning. Laughable service, thank goodness if you have to pay a bill and it falls on a Sunday or holiday, then there is no problem for them to charge you.
Now they will answer me that they are very sorry for my bad experience, and that I should provide more information in this or that email.
The only thing that needs to be increased is the hours of customer service.
Thank you

I give it one star because it won't let me give any. We have processed a mortgage with this bank. At the last moment they charged us more expenses without prior notice, in addition they spoke very badly to us about the kutxa, in fact, they did not make us a firm proposal so that we would not go to another bank to process the mortgage, speaking so badly about others banks say a lot about them and the post-mortgage service is terrible, they do not serve us properly, it seems that once they have obtained the mortgage, they do not care, they do not even answer the emails and messages that we send, it is very difficult for us to serve us ..Be careful with BBVA de Pasai Antxo. I do not recommend it

Thank you, they have already called us, but please, give us solutions and not excuses, because calling to tell us that they have just changed the managers as if that were the problem of them not attending to us, it makes no sense, it has been more than a month almost two with the issue and they have not answered us or solved anything, and if the same managers were there, the truth is that whether or not they change managers it should not be any inconvenience, and I also do not understand, what could be done until I sent The managers used to send the message manually and now it turns out to be automatic. It's an easy way to get out of trouble, but to me it seems like a joke to clients, that they call us to tell us that instead of giving us solutions.

The treatment is shameful, slow,... "Someone" does not want to work and you pay for it. You request documentation and they give you a post-it but since you do not have the "required" documentation and a DNA test, they do nothing.
You ask for information... and they give you just enough (if you're lucky), but nothing official. The emails... without any education, or respect. Do not expect a "hello" or "a greeting". Luckily I don't have to go back!!!

Excellent service, they explained to me the alternatives to the financial product that they tried to sneak me into Kutxa, since then I have worked everything with them and always 10.

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