BBVA

This review is about the Hondarribia office. The current team is very close and professionally highly qualified.

Terrible customer service. Due to incompetence and little knowledge of their conditions. The client ends up paying commissions and interest of more than €100… Total lack of professionalism.

They have been very kind to me because despite only having an online account they have treated me like any other client and Yolanda has gone out of her way to help me with my problem, I am very grateful and the customer service is unbeatable.

Very bad worker, a blonde girl doesn't want to serve... She charged me a commission when I asked, she didn't say anything until a month had passed... It was to pay a water bill, she said, call them, they'll tell you where you have to pay, gone to another bank, a Irun paid me there... What racism... I don't recommend this bank...

I went to ask about a commission that they charged me by mistake and their response was that they can't do anything at the office, I should call by phone or do it online. You also cannot deposit cash into your account unless you do it through the ATM... Completely useless office