BBVA

Terrible customer service.
The lady at the checkout answers you with “it's a complicated issue and she refers you to the free phone number…”
A shame.

Terrible customer service, and calling by phone is an impossible mission why they never pick up, I don't give them a worse rating because it can't be done

Customer service leaves a lot to be desired. They don't solve anything for you and they throw balls out of bounds. We went for simple paperwork and they sent me to my old manager, when I already asked for the change 6 months ago.

The education and service is quite good and consistent, if you have a problem they will solve it for you yes or yes, the only problem is the reduced capacity due to the pandemic and the lack of personnel what does it do if you need to do something it has to be first thing in the morning or last so as not to catch so many people waiting at the door.

The staff is friendly, the only drawback is that if you are not a bank customer you have to wait much longer to be served.

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To report.
It turns out that yesterday I was preparing to withdraw money from the ATM and I used the touch option by bringing my card closer. Later it slips through a huge slot that the ATM has, more or less 12cm. I try to put my hand in but it barely goes in. I look and see other cards, money, coins...as well as papers and garbage. I turn off my card in the app for security. When I go to the branch this morning to have that part of the ATM opened so I can retrieve my card, I find the door closed. It does not open. The employees look at me and do nothing. I insist and make signs that I want to come in, then one of them gets up and tells me (through the sliding door, not opened) that they are open until 12:30 p.m. It's already 12:30 and I'm leaving. They don't let anyone else in because they are emptying the safes. I tell him that it is an emergency with the ATM and my card and that I will wait for whatever it takes, but he tells me no, that I should leave because they are not going to let me in or serve me. If I have problems, call a number they had posted on the door. I ask him for a complaint form and he tells me that he won't give it to me, that I should come back tomorrow. I let him know that I'm not from the city (I was visiting) and that I was leaving today without my card (which can be seen perfectly from the gap in the ATM) and he tells me in a very bad way not to insist, that they won't suit me. to attend to and that if I want to file a complaint, I should come back tomorrow.
I find it amazing, that is, they have an ATM with a hole through which any object can slip in and they say that they are not going to open it and that they are not even going to assist me, so I should call a phone!!
I am about to call the application manager to ask for help and what I get is that my card is canceled and that they will send me a new one, with the hassle that this entails when changing the number.
It seems reportable to me, I didn't do it because I had a flight and didn't have time. What would happen if instead of a card it was my phone? Or if they are house or vehicle keys? Am I left without them and unable to enter the house? Or without a cell phone? I couldn't believe it! The situation was surreal. Everyone was amazed and they were as if it were normal and that the story was not with them. I repeat, to report to the police.

I only step on the bank for what is necessary, I avoid going if I can and I needed a third-party registration form for the town hall to be stamped. There are two people in the box, because the one on the right cannot be more unpleasant and lazy. I go with the sheet and the DNI and he tells me that he does not stamp a blank sheet for me.
Okay, I don't want you to stamp it blank, that's why I bring you ID, I tell him, so you can look at my data on the computer and verify the information and write down my account.
No, he tells me. You write it all down and when you have it I seal it, if not nothing.
For not arguing I do it and when I have completed it, he goes and asks me for the ID to verify all the data on the computer. Oh really?
I have worked as a cashier in another bank and if the client came with a blank page, with the ID it was worth it, I would fill out the form whether there were many or few people, in my case there were barely 2 people behind, I mean nobody. You have an obligation to serve your clients, for that I deposit my salary and my money in your bank.
A little more professionalism, desire to work that this gentleman has few, and above all sympathy, they could use nothing bad.

It is a shame that I do everything through the App, that I have a mortgage, three insurances, a portfolio of securities and all the direct debits with you and that you are frying me for commissions. My partner has already gone to ING and I encourage all BBVA clients to do the same to pay less fees.
Also from what I see you only respond to 5 star reviews; That makes clear your level of professionalism.

It is a disaster. There are queues at the checkout as soon as it starts at 8:30 a.m. They charge you a commission for withdrawing your money from the cashier, and the same if you make a transfer. The website to make an appointment is terrible. There are many branches without cashier service. I'm going to cancel my account. It is a shame

A great office to do business. It is usually full, but the attention of the director and Itziar is excellent and they always help you and resolve your doubts with whatever you may need. I recommend it

It's fine but I would like it to have windows again so that they can attend to the elderly who do not know how to use technology

Please someone tell this woman in the office to pick up the phone. You cannot be more incompetent and if you do not have more staff, at least put a person who is capable of answering and solving your problems. Shame on a branch

Terrible treatment, I wanted to make a deposit for the IVI, they told us that the cashier is only open from 9 to 11 and they referred us to the cashier, neither I nor two other clients have been able to complete the procedure and they have not even wanted to help us, not attend . Disappointment and total anger, I will never return to this bank. 49 Peace Avenue, shameful.

It is a bank based in Spain. Very solvent, formal and very effective

The staff is unpresentable, I ask for help to operate at their ATM and they tell me that they will give me the help from my bank since I am not a customer. Without sense. It makes me laugh because I have worked in banking and I have never given that answer. Of pity.

The man at the window is very nice (let the irony be noted)...I won't be coming back! They solve things for me better by call than in person...Embarrassing every day we are lazier.

I have been trying to contact the office through the phone number for 6 days. It is shameful that they don't even call you back after leaving your information over and over again so they can contact you. It's pathetic! How disgusting is the lack of desire to work

The service is terrible, and the ATMs rarely work

The ATMs never work lousy shameful service

My annoyance is that of many migrants, when we ask for political asylum they give us all the rights of a legal person until they resolve your situation. About 2 years ago they wouldn't open an account for anything in the world, neither with a white sheet nor with a red card, now when they have already expired, now they open them for the new ones who arrive, those who have expired nothing. Now the foreigner gives a new document to carry out all the procedures, what happens is that now the bank does not accept it either and we have been like this for more than 4 years. Working without being able to pay us anything in payroll, they lack information, they are behind, they carry everything late and get advice. We are not going to steal from them or anything, just an account to deposit the payment and make a purchase, nothing out of this world.

ATMs closed after the morning, you cannot deposit money in the outside ATM, the inside ones must open 24 hours

People, if you want to be treated with a lot of kindness, I highly recommend this branch, a little more and the one that attends takes you out of the establishment by force, so don't hesitate any longer, this is your branch!!

BBVA EL MOLINO BRANCH IN HUELVA, PROFESSIONAL, PERSONAL, FRIENDLY AND CHARMING TREATMENT. VERY CLOSE FOR THE TIMES THAT ARE CURRENT BY THE BANKING.

I have gone to make a deposit through an ATM and it turns out that since the ATMs are "great" it has gotten stuck. The man at the till cannot agree to withdraw the money and I have to wait for them to open it. I don't know when that will happen, I call the cashier's customer service phone and he doesn't care. The balls are thrown at each other and my money stuck and without a solution, I am talking about a good amount that I need. Disastrous!!!!!

Yesterday my parents went to this branch to make me a deposit of €50, they are not customers and for this reason, they have been kept waiting for more than an hour since they are older and have mobility problems. My father, tired of waiting and seeing that those who were clients passed by immediately, went to complain to a girl at the window (no problem with her) and when she saw what was happening, she attended to them, then "the future one" left the office heiress of the company" saying that that could not be done and that they had to wait and she was waiting for them for a long time. Is this how you treat non-customers? What if they wanted to become clients? And above all, is this how you treat older people and people with mobility problems? I know this is not going to go anywhere, but I want you to know that this is shameless, the inhumane treatment that my parents have received.

5 boxes, 2 people attending, 1 busy with a person for 45 minutes and the other without attending doing things.

Then, well, they charge commissions to "maintain" the offices and the bank in general. They only serve to enrich the company.

Nothing recommended.

6 tables and two employees. I've been closing an account for 4 years. They give me an appointment today and the lady who was supposed to attend me was on leave. They tell me that it's impossible for her to have an appointment. Thank goodness the receptionist wrote it on a piece of paper.
The account still cannot be cancelled. 4 years, which are said soon

lousy office. Nothing professionals. For few customers who have to attend... They call themselves managers... The information is backwards, yes, of course, to their benefit. And punctuality, it is better not to say anything (prior appointment, it is not going to be that several clients accumulate at the same time). My salary is already domiciled in another entity.

Waiting for more than half an hour to pick up foreign currency (you have to do it at the cashier no matter what). I had to leave without being able to pick it up... They don't care about their customers' time, a shame. What would happen if I was late for just one minute of your closing time?

I do not recommend this branch at all. Lack of kindness and total professionalism. I was going because I came to live in Huelva, so that this would be my reference office, but given what I have seen, no. I will go to another or another bank, there are many and friendlier ones.

The Avda, Federico Molina de Huelva branch does not exist and Google continues to show it when you ask for a location and when you arrive you are faced with the fact that this branch is closed, it does not exist.

A very long wait, approximately an hour and a half, to be served at the window

In this branch they do not serve you well and they do not help you solve your procedures. Besides, they told me other things every time. And it's not just one person, but starting with the director Antonio and continuing with the managers.
In addition to having a telephone appointment requested, they do not call you and if you go in person they ask for an appointment that they have to make beforehand by telephone.
Here they should give 0 stars because they don't even deserve 1 star.

I have finally resolved all my issues with BBVA by investigating myself how it could be resolved and I am happy to no longer be a customer.

Both the office and the director of this branch deny us an appointment to give us the documentation of my deceased relative, basically because they want us to become BBVA clients so that the management is easier. That has a name... Even the manager who handles the will issue gives us plenty of warning that BBVA is disastrous in terms of operations and customer service. At Banco Santander we have not had any problems
YES, YES, we have already written to that email twice, two times to the heirs service department, another to the claims department and still to this day we still have no solution.
I suppose that we must be accompanied by the Local Police so that they attend us in this branch

WRONG, the ATM almost never works, there is only one person working so it is impossible for them to be able to assist you at the moment, you have to make an appointment but getting it over the phone is another story...
Thank goodness that from the app I was able to call another number and they assisted me immediately and very well indeed. I don't know why that office is still open since it is useless. If someone needs something, they better go to the others or call from the app

It is an office where if you need something it is impossible to get help, the employee who is at the table in front of the door asks for help and she solves it by telling you, go upstairs to the headquarters, the friendliness in this office is zero.

The offices open at 8:30 in the morning from Monday to Friday
Today is Thursday, it is 9:05 in the morning and they are still closed
A shame

Terrible customer treatment by the lady who was in the back office. Today I went to do a transaction and after several bad replies and no desire to work from the person in question I had to go to another bank where we have an account to carry out the same procedure in 5 minutes. It's frustrating and embarrassing with how many people want to work.

Horrible service and cashier always out of service.

It's the second time I've come and the bank closes at 1:58 and they didn't want to serve me while the schedule says they close at 2:15. If you do not want to work, please appoint personnel who comply with what is communicated to the public. On top of that, without education, he told me rudely that the bank is closed and I told him 17 minutes left. Second, the established schedule and his response is... it is closed, come Monday. What an unprofessional staff you have at this bank.

Great office in the heart of Guadalajara, with the staff who have shown me that they are great professionals, they know how to serve very well and with a lot of patience, the place is completely new and very comfortable

Just to say that they are scammers, they owe us 800 euros for more than 11 years, due to a system failure that they had in the branch, and they turned us around so as not to return that money, in addition to the fact that they are discriminators, apart from being scammers., A close relative of mine, despite several family members having an account, tried to open an account and apparently, they did not want to open it. Apart from the humiliating treatment received at the branch... a shame for the worst bank in Guadalajara.

Terrible attention!!! Sad and embarrassing, yes, I have been calling the office for days because the customer service people only tell me that the problem I have can be solved with someone from the office where I opened the bank account, I have been calling for days and no one, with I hope that someone will contact me, a week ago I picked up my new card, of which they told me that it would be in 7 to 15 business days, they never notified me anything and I thought that the card would be left at the door of my house like others banks that do that without a problem, and no, I had to go to the office to withdraw, losing a whole morning of work. Now, as I had said, I have a problem with the App and I have been calling for days, every day without stopping and nothing, according to customer service, only by going to the office can it be solved, something that seems unfair to me, with the technology that exists today, but it It's more unfair that they don't call back, I don't know if it's just this office that's so problematic, but hey, it doesn't matter, these days I'll have to ask for leave from work, to be able to solve the problem and obviously change banks, why else? of tranquility I think that the attention makes you cry and nervous…. I am angry and disappointed with this Bank, if you want to die of stress, well, you know, BBVA helps you….

It is not the app that does not work, it is the services that the bank itself offers that do not meet the expectations of its customers. As is my case, I requested a replacement card on November 11 and as of this date I still don't have a valid card. I make bank transfers to access my purchases and the transfer receipt is sent to me at the earliest with more than 48 hours. The truth is that I do not recommend this bank to anyone.😡😡😡😤😤😤

One Wednesday, 09:06 in the morning I went in to try to pay a fine. The person at the opposite table does not speak to the customer, about 10 minutes without speaking. He gets up, goes to print a document and comes back, he asked me what I was doing looking at the computer, sometimes he moved the mouse in silence... While more people arrived, all without an appointment like me. In the end a girl called me, very nice and offered to help pay the fine for the ATM. The only ATM there was with a line of 3 people... in the end I went to Santander because it had 4 empty ATMs and I paid it there. This girl from BBVA told me that they hadn't worked with cash for years, and my question is... Are you prepared for this? In my opinion, no, if you don't want to queue, put more ATMs, your position is exactly for that reason, an ATM for Castilla Avenue, one of the main streets in Guadalajara with an ATM... 😣 There are things that are not understood.

This office is a disaster, there is only one ATM and many days it is out of service. I have had a very bad experience when depositing a check, they charged me almost €80 improperly, doing it in an online account free of commissions. It took me a long time to get it back. I have tried many times to speak with my manager to carry out some operations and it has been impossible, because they always told me: they will call you and they never did. Tired of waiting, I decided to withdraw the funds and do it in another entity.

Disastrous attention, it is inconceivable that you cannot communicate with them in any way. You talk to a machine that tells you that a manager will contact you as soon as possible...I don't know when that will be!!!! I've been waiting since yesterday, today I called again and the same answer.

BBVA, not just this office, should schedule public service hours in the afternoon, at least one day of the week.
Many clients who work in the morning cannot come to carry out operations in the office.

Many days when I go, it is closed and I have to go down to the main street. Some days it doesn't allow me to deposit money...

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