BBVA

Apart from the cashier, everyone else is unpresentable.
Cocky, arrogant. They laugh in your face as if you were stupid when you have spent half your life in the bank.
Not recommended even to the worst enemy.

It is a real shame that I have been calling this office all week to solve a problem and I don't know how to answer the phone, I think that with the commissions they charge us they would have enough to put staff to answer the phone.

I am not a customer nor will I be, I went to do some business and the person who attends is a bit lazy, first he shoots and then he asks, very rude and on top of that he fails and I couldn't forgive him, bad bank.

The times I have had to go to the office have resolved my doubts. The office in general is fine. They have an ATM inside with surveillance.

What a shame that they have me waiting 30 minutes for them to tell me that I cannot hire in this office, when my manager has clearly told me that I can.

They had no idea what an international pack was…. Anyway ! Horrible attention

Realy bad service with no attention to a potential client just because we were not spanish. There was a need to make an apointment to open a bank account but they could not even tell us when was the apointment to open the bank account.

After many years working with BBVA I can say that it works well, the personal attention in the branch, the emails, the simple, intuitive and secure app.

I come to BBVA C/Matia Donostia San Sebastián, María Reina assists me at reception, a super attentive girl, very good service, very happy, I told her that I was going to give her a review for the good service provided, thank you.

Pleasant and constructive treatment, since they explained to me how to do the same operation at their ATM and thus saved me the wait. Customer service far exceeds that of other banks such as CaixaBank or Kutxa. I am very satisfied with having switched to BBVA

Today my husband and I entered BBVA C/María #35. We have addressed the first seated “customer service” employee. He has not offered a “hello,” “one moment please,” nor has he looked up from his computer to address us. He told us to go to the machine outside, without raising his head or looking at each other in the brief conversation we had until I called his attention for not having basic education or customer service skills. The girl in the back came out and when she noticed that I had caught the attention of the other employee, she chose to defend the rude man. Anyway! How can you give 0 stars???? ATMs are much less offensive and more efficient. I don't recommend this type of “employee” even to sell popcorn in a horror movie theater. What a shame!

Great customer service! The lady attending me was really nice and everything went super smooth! Recommend

Charged me 3.5 euros to retrieve 50 euros.

In this branch they just removed the cash register, so you can't even deposit money anymore, even if you're a customer! BBVA's attention to its customers is terrible (very similar happens with other banks), so since other BBVA branches are too far away I will cancel this account and stop working with this bank after more than 60 years.

I have been in this branch for at least 5 years, I have been trying to change offices for the last 3 years because I no longer live in the area, they ignore nothing. I recently had a problem due to fraud with my card and I had to solve the problem myself since they did not give me any solution or ease or clarification, unlike the office where I usually go now... Before with the director who It was the best office there was until they changed managers and brought in Mikel (I think his name is). A pimp, arrogant, who every time I have gone to consult something has revealed me between smiles, gestures and arrogant comments... I would not recommend him to even my worst enemy.

In a big week when there are no celebrations and they close at 11:30 in the middle of the holidays, I don't give them a minus 100 because there is no

Today, August 19, I went to this branch to carry out procedures and the treaty that I received cannot be described as good customer service. I just wanted my comment to be recorded so that to the extent that they can advise said worker to give good care. Thank you.

Bad customer service, I have not received good treatment. Bureaucratic, annoying, they don't respond to queries or issues, they don't answer the phone or emails, abusive commissions, queues for people to answer, very bad in general. The truth is that I want to move the capital and close the account so I don't have to continue dealing with them.

Although they were payments that I couldn't make there inside the office, one of the advisers who assisted me helped me make them at the ATM, fast and with good service. Thank you

My manager Markel!! Great professional and better person!!

The telephones that they put are false or they have them turned off because there is always a beep.

Wow super fatal. As soon as you enter it is ugly. It is not in good condition. The machine doesn't work to take a number and neither does it to apply gel, so things are just for decoration. And it takes forever to attend. Bad bad

BBVA is my favorite bank, but the director of this office on Urbieta street cannot organize everything well, because you have to wait 30 minutes in the street to make a change for business. It seems to me that one more worker is needed or to work not only from 8.30 to 11.

The man who serves us at Gros is rude...yesterday he refused right under my nose to help an elderly lady how to make a payment through the ATM, claiming that he is alone in the office and cannot move from the place ...maybe it's true...but the ways he used were not necessary...

The customer service is good, in addition to the fact that if it is available, the staff will help you in any process you need.

The branches in the neighborhoods continue to close and in the one that can be operated they only have two people at the window, so endless queues are generated

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