BBVA

Only one ATM for an entire neighborhood and most of the time it is out of service, they should put one ATM outside and another inside, with all the space they have and only one ATM

Terrible service... I don't understand what the policies of this bank are based on. The one that attends super edge or I don't know if it will be racist. And the appointments are only by phone and I asked for two and they never called me. And the cashier swallowed a card that is from Colombia and the woman who works there is determined that she will only deliver it if she is given the full number of the card, it was not worth it for her to present her passport, which is the valid document at this time and in this situation. That is to say, that anyone who goes with the card number is given it??? Very bad attention in this branch on Calle Venezuela in Vitoria

Amazing, the telephones must be for decoration, because they don't even take you, it's easier to ask the pope for an audience than to contact the office. Anyway, this bank thing is going from bad to worse.

Less and fewer services and more queues. Bad experience

Super bad service and misleading, Juan Felix attended me, when I opened my account he told me that I had to take out insurance yes or yes, otherwise I could not open my account, at first he wanted to nail me an insurance of €30 and in the end he contracted one of 5 €, what's up? When I asked him if he could unsubscribe me, that if I didn't have money, they were going to charge me, he told me two things: that after 6 months I could unsubscribe and that if there was no money, nothing happened, they don't charge. red NUMBERS, because as
I had no money, they left my account in red. I CALLED AND NOBODY ANSWERS, honestly a great disappointment because with how nice Juan looked he turned out to be a viper, yes, VIPER, a leech, when the year passes (insurance ) I will close my account, A BIG SCAM

Last Friday, October 29, I made a deposit of 100 euros in this branch. I was in a hurry and I have little experience in entrances. I think the operation did not end well. The fact is that the operation does not appear registered in my account. I live in Portugalete and for work reasons I cannot travel. I have called by phone (945227600) 45 times between yesterday and today, since Monday was a holiday. I haven't been able to get them to pick up the phone. Although I know he is active because sometimes he communicates. I have sent them SMS, also without response. I think I'm out of my money...

THE WORD IS DISGUSTING, THEY HAD SPOKE BADLY TO ME BUT I COULDN'T IMAGINE HOW MUCH, HORRIBLE EXPERIENCE AS A COMPANY, NULL TREATMENT, THEY DON'T ANSWER EVEN ON THE PHONE, they don't respect the agreements established with the companies, they start charging you non-stop commissions, I don't know I recommend it not even to my worst competitor, HORRIBLE

I opened an online account "without commission" the first time I try to carry out to transfer payslips and receipts asking for a document of ownership of the account... they nail me a commission of €2
I do not recommend the bank for future clients

Lucio Lecanda Abogados Vitoria - Álava

Mine are simple cases, but she treats me excellently...I will always go to her. Very happy to be able to contact her office.

I got carried away by the reviews and I was pleasantly surprised. When you arrive at an office full of doubts and leave with them all dispelled... It is because you have found a professional like you. Thank you very much for the treatment received, we will continue in contact.

It was recommended to us by a friend. Friendly and diligent, he has kept us informed of the process at all times. It has been a pleasure working with her. highly recommended

Excellent professional, very friendly and always with a smile. He has successfully closed my case and has patiently answered all my questions (which were many). 100% recommendable!

She has been a great professional, an excellent treatment, very agile and the result is very satisfactory. One hundred percent recommended

Asesoría en Vitoria-Gasteiz | Despachos BK ETL GLOBAL

Brilliant. You are no longer just looking for the management to be perfect, the treatment is also very good.
Friendly, professional, decisive, fast.....don't hesitate.

Good morning !
All our meetings with professionals from Bk consulting have been very satisfactory for us....they have provided us with important information necessary for our economic affairs...but above all, the treatment they have always offered us has been a pleasure...close...friendly and very...very professional. We will continue to trust them. Thank you so much.

I've been with them for a while and I'm super happy. Yes, it is more expensive than other similar businesses, but how much? €20 or €30 more per month, professionalism is paid for and having everything in one place too. Accounting and labor with honors, tax 11 out of 10 and insurance, magnificent service and speed. THANK YOU

Wonderful professional firm, not only for its advisory services, but also for the people behind it, who serve you with all five senses. Thanks great team.

Personalized attention, quality advice and speed of services.
100% professional team

I took a friend to open an account that they didn't want anywhere else, the treatment was 10, Icíar was SUPER friendly, human, pleasant, and I would continue saying good things about her, the colleague who answered me on the phone was also super friendly, 100% recommended, thank you for the deal.

They have not wanted to pay me a promissory note with the excuse that when it comes to scanning my DNI, the scanner cannot read the DNI chip. What will the chip have to do to scan a document? I have gone to another branch and have not had any problems. It shows that they have incompetent people working.

Always with changes for companies. Fast and friendly treatment.

The treatment of the counter staff is deplorable and that of the director is not much better. Of course it is worth walking around a bit and opening the account at another branch just to not have to deal with them.

What a treat from the man at the window... Unfortunate

I have had an account here for years but with the passage of time I believe that the situation has gotten worse.

The checkout service has become very restrictive (especially for non-customers).

I went to the office to ask for information about savings plans, deposits, funds, etc., but since they did not have an assigned manager, they could not give me an appointment with a person, and they told me to call a telephone number. In other entities, if you go to the office to ask for information, they give you an appointment so that a manager can explain it to you in detail.

The app is the only good thing there is, with a fairly efficient interface and operation.

They discriminate against non-customers. I went to make a deposit and despite arriving before other people who were clients, they did not attend me for that reason and gave their clients passage, because I could spend the whole morning watching how other people who arrived after me were attended to while I would continue waiting . Of course, with that policy I will never become a customer.

I've been waiting for more than a week for them to call me to make an appointment with a manager... What in another entity you solve in less than a week, here you need at least a month...

Of course, at all times they will try to get you to do all the procedures online and then charge you a management fee.

Unlike the worst entities I have seen, as soon as I can I take out all the products I have from there

Like the rest of the BBVA offices, or even worse since it is the central office, terrible service. Cashier service only until 10.30, one of the two stalls closed, the other more than 15 min. with the same customer, when what is expected of a cashier is a fast service, it is also bad for not having a priority cashier service for businesses, even during a defined hour.

THEY NEVER PICK UP THE PHONE. They should have a common client management protocol, since the managers tell you one thing and the directors, Amaia and Miguel, tell you a completely different one. When the director is not there, there should be a responsible person, since the director of the contigo does not assume any responsibility. Terrible customer service!

Give me the buenardo code from the nashee box idoo safe opa, nashheeee

It has been closed for the entire month of August, the ATM has not been cleaned since then, with glasses, plastic bottles, some piss, papers, it smells horrible, and the ATM works when it wants to, it is shameful to have a bank in these conditions

Every summer the same story, office closed and the ATM that works one day on and 5 days off, you have to go to Dato Street to be able to do any business at the ATM. Today I went and the ATM didn't work AGAIN!!!! The service of this branch is painful year after year.

A 10 for the staff of this BBVA branch on Heraclio Fournier street. And today, since this branch was closed, I went to the branch on Dato street. The person who attended me was Conchi, whom I thank for her treatment and Of course I give it another 10.
Many thanks to these workers.
And I hope that someone appreciates if I work, I'm already doing it.

With attention like the one they give here is how clients are attracted. Unbeatable treatment. A 10 for this branch

Disastrous. Almost every weekend the ATM for notebooks doesn't work. Today they had it turned off. But they continue to charge you the commissions. Invest more in maintenance

Excellent atention.
Professionals who advise and advise you.

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