AT&T Store

Kind of what to be expected. The staff is kind and helpful. They have a great selection of phones and the staff is very knowledgeable about pretty much every phone. I suggest of you need a new phone or even a different carrier, come here and see what a switch. An do for you.

This will be a short review:

Even though I didn't buy any products or services, the assistant manager Sage was able to help me out. She informed me of decisions before I made any and was honest. I appreciate her efforts and patience with my questions. I do recommend coming to this AT&T location.

I had my phone stolen, Maximo was very helpful setting up all my devices.  You should give him a raise.  He was an awesome help!! However, later I went in to the store and Abbey would not help me in anyway. Strange since I was told if I had any issues just to come back in.  She told me to go to the Apple Store.  She needs some customer training.

Went to the s. Academy store to buy a phone after leaving the 1610 Cheyenne mountain Blvd store. Waited at the Cheyenne mtn store along with two other people and never got acknowledged by the employees.
Short answer:
1610 Cheyenne mountain Blvd store-SUCKS
6530 s academy store-Pretty good

Today I walked into this AT&T so that I could purchase a new tablet behind the desk set a man name Simon. He decided to ignore me when I walked in and then when I asked him about a choice of Tablet that I wanted he was extremely rude. However, I had also brought a tablet in that I wanted to connect, he rudely threw the Sim card at me after I asked him can you put it in he put my Sim card in and then looked at me when I was asking him About bill payment I have never been treated so rudely just for that I might go to Verizon

Awesome store. They sell about everything for the great outdoors you can imagine. It’s a massive warehouse and they have a lot of good clearance racks. For anyone looking to add to their outdoors gear this place is certainly one to stop by. You can tell they are starting to get their inventory in for winter sports which is exciting! (My pictures don’t even cover a quarter of the store)

Words cannot describe this place. It’s the one stop shop for any outdoor enthusiast. The staff here is extremely friendly and knowledgeable. After you’re done shopping, sit by the river or walk to the local restaurants or shops to enjoy.

Even if you’re just in the area, this REI has it all. A Starbucks and a play area?? Count me in! The employees are always friendly and extremely helpful—even when we come just to play and hang out and not make a purchase. It feels very much so like a place for community, and I love that intentionality. It is also well staffed so you’re never wandering the three floors looking for help. I would recommend and encourage anyone in the area to give this REI a visit!

The store is huge, and it offers a variety of quality items, sometimes at reduced prices. The 1.5 hrs free parking was gone in an eye blink. I went there looking for a specific item and was able to find it. Some of the staff is helpful while some really is not, and I found the lady at the cash to be somewhat rude or presumptuous, which is less appealing for this highly regarded store.

This location is massive. The store is REI so you know what you are getting with purchases but the building is very unique. For how big the store is there isn’t anymore merchandise than a regular location. It is worth taking a look at if you are in need of their products.

The Honey Baked Ham Company

Restaurant is bright and clean. Staff is professional, quick, and friendly. I had the Ham Classic which comes with a pickle spear and chips. I also asked for water which is filtered from the soda fountain. I plan on frequenting this place.

Not sure where to start it was so damn good!! very clean and neat dining area and The staff was very helpful and patient with our questions while ordering. Then the sandwhichs came out and absolutely slapped !! the traditional turkey,  the chicken salad, the tavern club, and classic ham each on a different bread/bun were all equally astonishing!! the thick cuts of ham and turkey were juicy and full of flavor. Then the sides the broccoli bacon bliss a cold broccoli cole slaw type side was a mind bender and must try soo good!! the potato salad is also a stand out bussin side to go with any sandwhich! cant wait to  get back asap and try the soups and sliders!!

Good food friendly service and if you take advantage of their reviews on the bottom of your receipt you get buy 1 get 1 sandwiches.

This is a great place to grab lunch!  Fresh delicious sandwiches.  Clean and wonderful atmosphere!

Didn't get today what somebody else got 3 months ago... Cashier leaning on counter eating her own lunch, with her hands, as I entered the store. She begrudgingly took my order, and not as much as a "thank you" when I left with it. Will not be returning, based on that interaction alone. Disappointed.

Sunglass Hut

Bought my nephew a pair of oakleys for Christmas, but before I could get it wrapped my 2 year old popped one of the lenses out and we were worried they were broken.
Took it in to the store and they fixed them no problem. And they gave us a new box to boot. Super helpful staff!

Wanted to return a pair of glasses that we're sold to me off the floor since they had none in stock.

After being sold a pair with a tiny scratch in the top I tried to return them and stated that I wanted a BRAND NEW pair soon, but they refused to take them back and would not give me my money back. This is why I specifically wanted a new pair, not one everyone used/tried on and would ineveitably get damaged.

I do NOT recommend you shop here, if anything use their website way better customer service.

Not sure who manages this place but the young guy who was in charge yesterday was so rude that I preferred to talk to his manager when I visit this place next time. We had wanted to return a pair that we bought a couple of weeks ago. First we tried a couple of pairs from different brands to see the style and fit. He approached us and asked about the pair in our glasses case and said he wants to see it and if it has receipt or not. After checking the receipt and returning it to me he was asking where I bought that pair. I thought it is obvious from receipt so didn’t get the point of checking our receipt at all unless he wanted to make sure we’re not stealing from them.

This is absolutely ridiculous security check. I don’t know where this guy has been working but shoplifting isn’t common in this area.

I will definitely talk to the manager when I stop by there again.

About six months ago I bought a pair of Oakleys for a little over $200 and they are already broke. The side piece came detached from the lenses. I took them in to this sunglasses hut and was told they could give me half the value I spent in store credit. They did not offer to replace them or repair them. Then I asked if I could speak to a manager and was told that the manager would just tell me the same thing. So I never got to speak to the manager. So much for investing in nice sunglasses. Don’t buy from here. They do not stand by their product.

Had trouble working with Luxottica to order new lenses.  Had been going on for a week.  I called the store because the automated messages at told me too.  Matt explained that this was a error and helped me get through the ridiculous automated system to get replacement lenses.  Which is not his job and he did not have to do that.    Great customer service!  I originally bought my Ray Bans at this store and service like that keep bringing our family back.

The UPS Store

First off, I’m sooo glad this store is located so conveniently in Rogers whereas I would have to make the busy trip to the Bentonville location. I had the absolute BEST experience! The manager was BEYOND SWEET! And there wasn’t a line out the door, driving around praying for a parking spot, nor the crazy traffic like the Bentonville location. If you haven’t used this store, and live close in the Rogers are I promise you will not regret it! Will definitely be back!:)

Happy they finally opened.  But they are not staffed appropriately.  The man behind the counter said their new employees are training at the other stores and should be starting soon.

First time going to this location. After waiting 30 mins in line I left. Only one person behind the counter. The Frisco Station location is much faster.

New location which seems like a normal UPS store but nobody knows about it yet so it's not busy at all even at 5:30 on a Monday.

Great new store and kind people working there.

Terrible customer service, the cashier had the worst attitude I’ve ever seen. Very disappointing and I do not recommend this spot

Went in today for some pre workout. The cashier asked me for my phone number and email, which I declined. He got very rude and condescending, basically saying “it’s a free $5 if you sign up, but whatever you say boss.” Terrible customer service.

Awesome place! The customer service is great and the employees are very knowledgeable. Never has anyone tried to get me to buy anything nor sell me anything unneeded. I shop there exclusively for all fitness products now.

Called ahead to make sure they had what I needed. Jalen was a professional on the phone as well as in person. Great customer service!

Stopped by to get some supplements and such. Brett was very helpful in helping me understand what I need. Customer service was great and will definitely be stopping by again. Clean store as well.

Shell

Spent almost $50 fueling up. Went inside to use the restroom and buy snacks and drinks for the road. But, no... The sloppy looking guy behind the counter playing on his phone looked annoyed that I would dare to disturb him by trying to spend money at this establishment. He then informed me with what seemed like annoyance that the restrooms are closed after 7pm! Like, seriously! Why would you close the restrooms to PAYING customers hours before the store closes! Absolutely ridiculous! 0/10 do not recommend this place. Pay more for better service somewhere else!

Absolutely ridiculous. For the last couple months, whoever is on shift around 2 am has shut the entire store down and allowed homeless people in the store to do God knows what, and it smells like they used the store as a hotbox. Customers knocking on the door and people in the store sitting on counters and just staring. The same handwritten sign saying closed for straightening up. And this isn't just for an hour or too, this is a good three or four hours. WHERE is the management?

Went out of our way to use a discount for gas there, otherwise we would not have gone because the gas was definitely not cheaper than competitors.  Wanted to pee and wash my hands but asking to use the restroom clearly made the clerk angry.  I was asked if I was buying anything and told her gas.  She rolled her eyes and said “go”.  Very rude

Male and two females behind counter.  One female sitting on counter (gross) directed me to the other side.  Other female, seemingly not an employee, gave me my change..as the male (seemingly 'the employee') allowed her.  So sketchy and unprofessional.  Will not visit again.

I love this station. But next time ya run out of gas you need to post something on the pump not the door. Not everyone goes inside.

Mile High Ace Hardware & Garden

I could not remove a cap on a screw so I went to Ace to get a replacement for this part.  I spoke with Mike, he tried several different caps but none fit.  He then spent about 10 minutes working on removing the cap from the screw.  I was thrilled that he would take the time to help me out and did so at no charge for his service.  That's why I love Ace Hardware, you can always get personal help from their knowledgeable employees.

Came in to find some winter weatherproof gloves. Though I ended up finding them myself, the associate helping me was very nice and took her time to check the inventory and even offered to order some gloves if I didn't find what I needed in store. Helpful and friendly service is always appreciated.

In the past I would rated them five stars. Their associates on the sales floor are extremely helpful, and for the most part, very knowledgeable. Due to their Service Department, I now give them three stars at best. It took them six and a half weeks to sharpen and tune-up a chainsaw which I still haven't been able to get to start up.
I've been coming to this location 15+ years having a positive shopping experience. In all fairness, this is the first time I've used the Service Department, and most likely the last time.
UPDATE:
Dave, the tech who serviced my chainsaw, called me and educated me on how the chock worked. I followed his instructions and it started right up after using the chock properly.. thank you Dave. I'll rate them a 4 now for how he addressed my concerns. But still 6.5 weeks to sharpen and tune up a chainsaw isn't acceptable. If the store manager doesn't have the authority to hire another service technician to help out then this issue should be elevated to the 'Powers-To-Be'.
After all this, I'll still remain a loyal customer to this location.

As you can read below I did not have a good experience with this store that's why I gave it 1 start to begin with. I felt it necessary to give it five stars because the manager Justin felt so bad about my journey that he made everything right.  He personally took care of my key  He also gave me a wonderful gift certificate. This says a lot for that location not only the manager but the establishment. I would encourage anyone in the area to choose this Ace hardware over the others.. thank you Justin and Mile High Ace Hardware. By the way did I mention they have the most delicious popcorn.

I needed an extra ignition key for my 2015 Chevrolet City Express. It was $200 and I had to prepay. I was told it would take approximately 2 weeks. At the end of two weeks I called the key department they told me the order just went out that day, he said to give it another one or two weeks. After five weeks I called because I didn't hear anything and the person at the key counter put me on hold for about 20 minutes. He came back and told me he called the company and told me he would call me the following week and keep me. He refunded me 20%. I did not hear from him for two weeks. I called again and asked for the name of the district manager and the phone number and was told that the manager happened to be in that day his name was Justin. He took my number and said he would call me right back. Apparently the key was hanging back there for a week and nobody bothered to call me. The moral of the story is it took almost 2 months. When the young man that I had an appointment with to program the key showed me the key it had all the bells and whistles on it and I told them when I went in and paid for the key that Mikey was playing it didn't do anyting. I'm sure I got charged a lot more and what he told me was well that's all they have yet nobody mentioned that when I ordered the key.  What a horrible experience. I could not make this stuff up so be your own judge if you go there.

Just wanted to commend Kevin for the excellent service I received, I told him I felt like it was Christmas morning with all the help he provided. Ace is the place to get knowledgable advice, and when you get the added courtesy it sure makes the shopping experience memorable. I would also like to thank Janie for her friendly help at the register. I am visiting from Texas and must admit our Ace stores back home could learn a lesson in customer service from the workers at Ace Hardware Mile High.

McDonald's

If you want fast food and are in the 8th Street area of Colorado Springs this is the place for you to try; if you have about an hour to waste, don't mind self-service and have the overwhelming urge to feel as though you paid an establishment for burdening them in exchange for a McDouble.

How is it possible that this is the most unorganized, customer-unfriendly McDonald's I have ever set foot in? I would chalk it up to a bad day but I was one of probably three customers dining in my and when I walked in, an employee was moderating two different arguments. Hats off for the multitasking skills, but I would rather them (and I am guessing the patrons ahead felt the same way) be put to use actually preparing meat-disks for indiscriminate palates that need to slam some grub in a hurry!

I ordered at the kiosk (mainly because there were NO employees at the front counter for at least three minutes) and sat down with my numbered table tent.

After 15 minutes (and I was one of two customers in there) I walked up to the counter to see what was going on. No employee greeted me and 4 minutes later (yes, I started timing things at that point because it was laughable) an employee walked up to the shelf in front of me (never acknowledged me) and sat a to-go bag down... Even though I ordered "dine-in" and I could see my table locator number on it! I took the bag but never got my drink cup! Another three minutes and finally someone walked by... I basically had to tackle them to get their attention for a drink cup!!

19... That's not a typo, nineteen minutes to get a McDouble and another three or so for my drink cup. They didn't bring the order to my table, acknowledge me, tell me to kiss their *ss, NOTHING! It was like it was run by a bunch of zombies; at about the same speed!!!

I could have went to a local diner and had a steak cooked and plated in this amount of time!!!

Do... Better... You can't possibly do any worse.

I go to get the big mac I was craving all day long and this is what I received. Downright disgusting and disrespectful, this was not an accident. If youre a mcdonalds employee who’s taking out their frustrations on big macs. go to therapy.

The chicken nuggets tasted fresh, the drinks were tasty. I had the fish sandwich and it actually had a decent amount of sauce on it, plus tomato it off the fish was cooked as it should have been( actually a first for me from any McDonald's. ) Great job.

We got cussed out like a half hour before closing by some lady who said she wasn’t serving us. We just got into town late, and we just wanted a burger. He saw like three kids in the playroom so we figured it was still open. Guess not. Probably best we didn’t get food there, blessing in disguise.

24 mins to get 2 mcribs no pickle. Forgot to give my change. Bun toasted on the outside no bbq sauce and oh my favorite pickles. They almost know what they should be doing second sandwich lots of sauce.  Bun toasted on the correct side. Almost had it but no onions. Bite into it cold and UNCOOKED!

DSW Designer Shoe Warehouse

Very nice selection of shoes. Always check the clearance first! Very competitive prices for quality shoes either walking, hiking, rough terrain,  dress, casual. And they have most shoes in extra wide width as well. Stacked and organized

My first experience with this place as I want to order a pair of steel toe boots for work. Since they don't carry my shoe size 16 wide in the store. And this was the only place I could find a size 16 wide. (Out of all the shoe stores in Springfield, Mo). I feel sorry for people who have or need bigger size shoes or boots.  No one has them.  So I had to order them. And hopefully they will fit?   Will update when I get them.

This visit was my first to DSW.  I found the employee, Ashley, that helped me was very knowledgeable regarding the shoes I was needing and made certain that they fit properly.

I have a disability with walking and feeling my feet due to my MS.  Ashley was very sensitive to my issues and ensured that I bought the proper shoes.

Although I purchased the shoes to exercise,  I have found the shoes are perfect for me to use full-time.

Thanks for your help Ashey.

Mike C.

Their employee are very welcoming and accommodating, they showed me different shoes and different brands, they were very knowledgable and helped me understand both the pros and cons in different brands,  I am definitely going back here whenever I need sneakers, these guys have exceptional product knowledge.

They have a big selection of shoes and boots. Also a decent size discount shoe area. It's nice to be able to try on shoes in person and if they do not have my style or size I can always order online.

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