Banco BBVA

We will see if the comments in Apodaca center are true, the line is long.
I went to this branch on a Saturday and there were not many people. They assisted me quickly to update my tax information. Only that when I wanted to upgrade my account I had to forcefully take out insurance. Very badly.

Very bad service.

They provide you a service without prior notice. And, of course, you must pay every month.

When I saw it in my account, I called at least 10 times to get my money refunded. (And of course not completely, because they take their commission).

Now, the process is still ongoing.
Each time, you have to change folios and call them to be informed about the progress and verify if the documents are correct.

They do not provide any follow up via email or call. You must call them every time for the process to move forward...
Of course, more and more documents are missing that HAVE NEVER REQUESTED/SPECIFIED.

They just want reasons not to refund anything and make you tired.
Moral of the story, don't trust banks and be very careful with what you sign.
It is simply an organized scam.

For people who wish to open an account, be careful not to be charged the "Meta Seguro", especially if you are a foreigner.

Super slow, with 5 windows only 1 person serving, these service times are the worst in the world.

I went to this branch on a Saturday and there were not many people. They assisted me quickly to update my tax information. Only that when I wanted to upgrade my account I had to forcefully take out insurance. Very badly.

Very good branch!
People who complain about shifts and waiting times are honestly people who don't understand the bank's business.
Of course, attention and service are essential, but in a bank the sale is more important, therefore they will give more priority to those who go for a credit card, loan, insurance, etc. And at the end they will leave whoever goes for a clarification, opening an account, etc. That is in any branch and in any bank. And I have also had to see what they are doing for things that they themselves can do from home, request an account statement, make a clarification, unrecognized payment, investment, various things that can be fixed from the app or telephone line. Also in asking is giving, I have seen how people are rude to the bank staff and even more so to those at the entrance, they do not respect the rules of the branch and want to be treated as if they were the prince of England . When I go to the bank or when you go, understand that they are also people, it is their job, they have goals and they have to achieve them, they have a family, it is part of, let's help make things more practical, not make them worse.

In addition to being a branch and having ATMs, it has the option of ATMs from the car. In the same way there are offices of the patrimonial bank.
All very accessible in one place.

He observed that several of us have been attacked by the director of this branch, as Mrs. Mayte mentioned to me, the same director shouted an anti-sounding word at me, Mrs. Mayte, if you would like to contact me, I will file a complaint now, but we can go together to the profeco to report this person

I took my turn to be served by an executive, there were only two people before me and I waited to be served, 40 minutes passed and NOTHING, finally an executive came out and without changing shifts on the screen he chose a girl in a cap to serve her, WITHOUT TURN, probably some friend, the man with a shift before me got up very upset and went to the other executive telling him what his colleague did when he "selected" a girl without a shift and he attended to him. Next I went to the "DIRECTOR" cubicle of that branch and briefly mentioned the facts to him, he said he was VERY BUSY and closed the door on me. I continued in front of her cubicle and minutes passed being ignored. So I knocked on the hallway wall and the DIRECTOR opened his door and yelled at me saying that I couldn't do that, I replied that the Branch couldn't ignore a customer, skip shifts, much less disrespect them by yelling at me. and ignoring turns. He continued yelling at me without resolving my situation. I stood firm and without "FEAR" of the fury of the "DIRECTOR" yelling at me, I made it very clear that I am a client, I don't know, dog.
So when the other executive vacated, I was assisted.
What kind of character is this DIRECTOR, who learns to resolve and put order in his workplace and NEVER to yell at BBVA clients. TERRIBLE DIRECTOR

The executives at the desk are super slow, they barely finish serving a client and go to talk to the manager in the office, they are laughing and laughing looking at their cell phone, terrible service 😡

The shift numbering is behind, we are already on DC 23 and they barely have DC 06 on the screen

Just use the ATM to make a payment and there are no problems, there are 4 ATMs available and functional.

They don't respect turns, they close the door in your face and don't solve anything for you.

The executives are very slow, they could not solve my problem... More training for your executives, I changed payroll with you (BBVA) because I liked your service but apparently I was wrong, do not go to this branch

I don't know why they don't attend me at the call center. I can't make payments over the phone. And branches closed. Where am I headed? We cannot go out and closed branch cards are blocked. To do.....!!!!!.

It is incredible that when you are at the window and want to make a cash deposit, they deny you the service and send you to the ATM to deposit. Terrible policy, terrible service and no kindness from the cashiers.

bancomer Ma. de Jesus Candia

If they open on Saturdays and what are the hours if they do open on Saturdays

Terrible service from the lady who attends at the entrance, I don't know if she was angry or in a hurry, but customer service is her job

I've been waiting for two hours, the service is super slow, more staff are needed for this branch, and the executive takes too long to attend.

Very good service, the truth is that they serve effectively and quickly.

Terrible service. It is not possible that there is one executive and there are four, yes FOUR people in the reception area, doing NOTHING. That if, with a lot of cell phone and interrupting the only executive who is doing something. Use your human capital wisely. They are paying okis payroll. We deserve better service.

Excellent service, they took care of me super fast, I only waited 15 minutes and I left quickly

Bad service, they serve in a very bad way apart from the fact that they ignore what you ask or tell them, they don't care, they can never do anything
Besides, it says that on Saturdays they close at 2:30 pm and close earlier 🥱👎🏼

Terrible service, they take too long to attend, the person who must deliver appointments makes them wait, writing down their names to deliver the appointments instead of delivering them when they arrive and indicating what is going to be done.

The service at the checkout is fast and they are usually friendly, but when I had an advisor they gave me bad service and even made fun of me for being chiriwillo

Very prompt attention and good personal treatment.

Although BBVA is quite bad, in this branch the leader Mario is a great person, he treated us very courteously, he knows what he is doing and with empathy.
The location is good

At this branch, do they do currency exchange?

Very good shopping environment, very friendly cashiers, you always find everything you are looking for at an affordable price, plus it has a shopping plaza next to it where you can benefit from the different types of services you use, be it a bank, buying a cell phone. or whether it's going to eat, even having ice cream or any other treat you like to give.

BBVA Bancomer PARRAL ALTAVISTA

In general, BBVA provides good service, but now with their long lines, they have you lined up outside without giving you a turn, until they feel like it they give you a turn to wait for them to call you at the till, they should gradually reduce their tedious lines, there are also hours in which there are more people than fair is at noon when most of the ATMs go out to eat, so in a rush hour they are left with few ATMs

It is a bank with fast and attentive service, however I would think it would be excellent to have at least one ATM in the eastern part of the city. Thank you

BBVA Hospital Metropolitano

Good location, a few meters from the metropolitan hospital

Since they opened it it hasn't worked well, either it doesn't have money or it doesn't work, very bad

BBVA does not exist there it's an Afirme.

Bad service from 1 to 3, there is always a long line and the tellers inside are very slow, sometimes there is no one from the bank at the entrance, they make the cleaning lady stop the flow of both the bank and the tellers.

They only went to replace a card and I was outside in the sun for 30 minutes, they don't give you a turn for the management to settle a good evaluation but that is a lack of ethics.

There are free ATMs and the lady who limits access does not let the rest of the ATMs pass.

I went to get an account statement and it was very fast and they activated the app right there, excellent service.

Terrible bank, I was going to process the TDC and there is no system, neither at the teller nor at ATMs, it is not the first time it has happened and it is best not to have anything to do with this bank

Regular service, only one executive working. I've been waiting for more than 40 minutes.
If you are in a hurry DO NOT COME TO THIS BANK.

ATM / CASHIER BANCOMER SUC SORIANA LINCOLN

Trying to open a payroll account, the girl begins to capture data, and says that the CURP does not exist, that we should go to the government to fix it, it is explained to her that it has already been reviewed, that if she please verify that it does not have a capture error and it refuses to review, that we take another shift, it was better to go to another branch, where they validated that the CURP is correct, but, there they did not want to open an account in a branch, that we opened the digital one and we had to return to remove the limits.. .
For a simple procedure, 2 branches, 3 trips and 4 hours spent.
BBVA gets worse every day.

Miss Daniela Vargas has just denied me access to make a deposit in the cash register because I can only deposit more than 20 thousand pesos, she sent me to an ATM to make the deposit, if you no longer want to work, better dedicate yourself to something else BBVA Bancomer... goodbye, I won't use your services again...

I went to reactivate my Bancomer account due to attempted fraud under the instructions of Línea Bancomer, a lady (who was not an executive nor was she in the savings banks, she was just a kind of assistant) asked me what procedure I would carry out, I explained and specified that online Bancomer asked me to go to the branch, the girl asked me to leave the branch several times in a very haughty and out of place tone, saying that she had to do it by phone and she was only taking away space from people who really needed to go with a executive, that I was waiting in vain and no one was going to help me with what I needed. The girl from the executive area was able to help me in less than two minutes, but the counselor could have made my procedure a meaningless loop by not having the correct training in dealing with clients or the processes to follow.

It's my lifelong bench. Since I was 8 years old, my father opened a savings account for me, when he was Bancomer. To date, they have been with this bank for 41 years without any complaints, quite the contrary.

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