BBVA

BBVA Bancomer Apodaca Villas

Too slow customer service
Mismanagement of administration by branch workers.
Apart from the fact that they give you a waiting time of approximately 3 hours for a somewhat simple procedure, just because they have a person carrying out this type of procedure, for a central branch it leaves much to be desired

Usually the bank is always full but the ATMs work well. Since the remodeling that kept it closed for several months, they made a second floor, it has parking, although small, it is fine, the ATMs have several options such as paying by card or depositing cash

Many times people make their lives difficult because they are not attended to quickly, when the same bank gives you more tools to make appointments from the BBVA application, I made an appointment minutes before going to the bank, they respected my turn and in less than 20 minutes and I was out of the bank with my problem solved.

It has an excellent location, the times that the ATMs have come have always been working. Sometimes the parking space is saturated but they are vacated quickly.

There is a lack of communication, there is always an executive at the entrance who asks you what procedure you are going to carry out, but if you do not pay attention or do not read, she does not tell you where to train or that there are two different lines to access the branch, she does explain if you have I have any doubts but at the entrance to the branch they put two small signs whether you go to the counter or with an executive.

They also have an elevator in case elderly people go and if they cannot climb stairs, they serve you very well 👌 and they have access to all pregnant people as well.
In the parking lot you can also park from entrance to exit, and they also have parking, only trailers are not allowed, there is always some traffic on the corner.

Banco BBVA

Terrible service, how they see you they treat you.
But since they owe better service.
He doesn't know how to explain things to clients.
Pure turns.

They are very despotic in terms of service, they don't solve anything for you, excusing that it doesn't depend on them, but they don't explain how to solve it either.

It is one of the branches that takes the longest to serve you, otherwise the service they provide is good.

The worst branch of Bancomer, at least the woman who serves you at the desks does not do her job, acts in a despotic manner, and just gives you the runaround; I went to make a data change and from experience I know that it doesn't take long (it's immediate) and the woman told me that I had to wait 2 hours (of course, after that time they would close the bank), and in fact said process was never carried out . Either she is lazy or she is not qualified in the slightest, what a shame.
Plus he makes you wait even when he's not serving anyone 😂.

**FOREIGN**
In this branch we opened a debit account for a foreigner, but the male executive told us that it was mandatory to hire 'Meta Ahorro', which will be responsible for 2,000 pesos per month for 12 months and will be returned to him at the end. We insisted that it was never asked to hire him, but it said that this would apply from 2023. But I checked with other branches and nowhere does it say that they do it.

I am sure that this executive had the intention of making us contract a 'non-mandatory' product compulsorily. We wasted like 2 hours waiting for such a disappointing situation. I recommend that you go to other branches avoiding this branch.

Very bad service.

They provide you a service without prior notice. And, of course, you must pay every month.

When I saw it in my account, I called at least 10 times to get my money refunded. (And of course not completely, because they take their commission).

Now, the process is still ongoing.
Each time, you have to change folios and call them to be informed about the progress and verify if the documents are correct.

They do not provide any follow up via email or call. You must call them every time for the process to move forward...
Of course, more and more documents are missing that HAVE NEVER REQUESTED/SPECIFIED.

They just want reasons not to refund anything and make you tired.
Moral of the story, don't trust banks and be very careful with what you sign.
It is simply an organized scam.

For people who wish to open an account, be careful not to be charged the "Meta Seguro", especially if you are a foreigner.

5 practices and only one worked 🙄
Saturday, April 1, 2023, 7:50 p.m.

BBVA before Bancomer has continued to be innovative in banking products and with excellent customer service.

Terrible service, if there are few or many people they only have 1 or 2 cash registers in operation, a wait of 7 shifts can turn into 1 hour sitting, guards, cashiers and customer service are arrogant and they do not solve anything

You have to give a contribution for the use of the parking lot. Late one hour clock e. Clear three checks. A lady went to the desk and they did not tell her that her monitor to see her number was another and later they rudely told her that it had already happened, although they did attend. They are rude and answer very sharply

I want to express my displeasure for the attention provided by Mrs. Alicia Marroquín of the Santo Domingo branch, in San Nicolás de los Garza N.L.
Arrogant in his treatment and rude. Years of attending that Branch and they had never treated me that way. I have an account with BBVA Bancomer that gives me preferential treatment, which I do not demand, because the people who serve there are very pleasant and respectful, now Mrs. Sandra Marroquin has become the exception.

I have my BBVA payroll card and I went to this branch and the manager helped me because the other advisors were busy, because she treated me poorly. I wanted to upgrade my payroll account and she told me that the procedure could not be done, only that I purchased a service with them, car or home insurance, etc... Bad service. Now I find out on the BBVA portal that my account can be upgraded at no cost...:

The excellent ATM area, especially the ATMs to make deposits or pay for services; service 24 hours/365 days.
The bank area has good service and mobility.

Very good branch, it has 2 very useful practices to make payments without having to wait in long lines to go to the till, and if you need to make an important movement or something other than a deposit, there is no longer a line for the same reason that everyone already makes their deposits and Payments in the practicajas, even when I need to deposit in another bank, I prefer to deposit in this place and then make a transfer through the mobile app, the practicajas are highly recommended and they correctly count your money without problems. excellent bank

I love it! They give you your shift super quickly, they work super well. Very little waiting time.

The service is good, they gave me a solution but the waiting time was too long.

You have to wait up to more than an hour to be served 😭

Do you know where I can consult the "cr" of the branches or if you can provide me with the HEB solidarity Monterrey Nuevo León

The attention is always first class from everyone who works there, in the internship area there is always an executive willing to give you the support you need. The plus is that it is inside a shopping plaza so you always find parking.

BBVA excellent bank.

Yes, they are friendly, although the number of people they serve exceeds the number of agents they have. So speed is not a quality of this branch (it takes 2 hours to arrive with an advisor at a non-peak hour [10am], not because of the staff, because they can't keep up.

Very friendly when it comes to answering and resolving doubts, very fast but with some lack of knowledge in some procedures, although they do solve you

I went to open an account so they could deposit my payroll and they sent me to open it through the application 🙄I was occupying the sheet with the password to give it to the company, I had to go to the food market.
Appalling.

CASHIER Bancomer branch

Poor service, 40 minutes and I never went to the window, I will not go to this branch again

I went on Saturday, May 21, super terrible attention from the lady at window 4, super arrogant, doubting what the guy at the door told me, I ordered him to be brought because she said one thing and the other, having a pen there, didn't He offered it to me, I had to go to the door with the boy to lend it to me, he asked me to write ALL the INE data, even though the check was in my name, his treatment left a lot to be desired, repeating the information according to why He didn't listen and with an unfriendly face, more than twice repeating to him, clearly get people who want to work on Saturday, it's not our fault that they are lazy and are there working in a bad mood.

I tried to open a payroll account and the young man at the entrance told me that I couldn't open it if I didn't take out insurance or an investment fund, terrible service

The attention of the ladies at the bank door and the branch staff are there to say NO to any procedure that is attempted, and even less so on Saturdays,,,,,...
If you don't want to work on Saturday, it's better not to go.

I like this branch much better than the one in Valle Soleado, I went to request my plastic renewal and it was all quick and easy, I'm glad I only had to go to the box for the replacement instead of the old way where you went with an executive and They skewered you by force. Very good for BBVA! LONG LIVE BBVA AND THE BOLILLERO COUNTRY 🇪🇸 (No to looting)

The ATM gets stuck and you have to put on a show to get your $ back…

Very clean, parking is very large. The facilities are new.

Very bad service, almost an hour before they gave me my cash and everything for talking.

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