BBVA

BBVA Bancomer Cumbres

Terrible attention from the moment you arrive. The executives do not follow up on anything and when you try to contact them they avoid you and even block you. I opened my account less than 1 month ago and it has already been blocked for 2 weeks due to internal inefficiencies...

The waiting time at checkouts is ridiculous... if you're in a hurry don't go to Bancomer, do your laps first and leave the bank last

Terrible attention and besides, they never open at the time they say

The attention of the executives is very bad. The order of arrival is not respected, acquaintances are served first

Very bad service, it wasn't even good at listening, you need to know more about the app, otherwise they'll put it there for 10 years and because of this bad service, I decide to change banks

Bbva Bancomer

Super friendly and excellent customer service. But everything is highly recommended, the advisors support you with all your doubts and explain them very well.

Not many people, several own parking spaces, ATM and parking lot. Good branch option. Disabled parking. Auxiliary ramps. Easy access and exit

Very bad attention and bad attitude. of all staff as positions all agree not to make solutions, especially from the executives. Byron and Sergio gifted many clients there and the common denominator is poor service, they are trained to sell services that they cannot then provide, no one is responsible for anything and no one is authorized, much less trained, to solve any problem. , branch conclusion not suitable for entrepreneurs or businesses

Excellent atention. They have underground parking and in front of the bank.

Terrible attention when it comes to distributing shifts, there is no staff to advise you. Evil.

Banco BBVA

They robbed me in practice, be very careful with these devices, I had had good experiences with other banks and I thought it would be the same with BBVA, but no, don't use them.

Great convenience by having 3 ATMs and a customer service line within the Centrika plaza, controlled climate, no lines, Fast and Safe.

I went to the branch due to a problem on my date of birth, they opened a file for me and a month has passed and it is still unresolved, the executive gave me her number so I could follow up but she did not answer me until today when I called her she told me that she would not be in branch for 1 month, go to the branch of origin to ask about the status/change of date of birth, don't waste your time, they don't feel like helping.

They treated me excellently and there weren't many people, I went around 2:45 in the afternoon, and they treated me excellently, very soon

The waiting time seems eternal, more than an hour waiting to be transferred to the executive and then there is only one answering. They do not give complete information so you have to return several more times to stand in line.

BBVA Bancomer Uresti Félix Gómez

Excellent service and greater security, although when making cash deposits the ATM rejected the bill, it took about 3 attempts but in the end it accepted it and that was not the case, the bill was in good condition

The schedule is wrong, and no one solves it, they only say that it will be reported but without effect.

Excellent services and more security to make your movements

Normally it is not very busy, but there is only one executive and it takes a while to attend. There are seats to wait in line, ATMs are almost always working

I don't know why but now it turns out that you can't open an account after 12 pm, where does it say that? Because it's not on the page, I went at 1.30 pm, and I had to go to another Bancomer bank to request what needed.

BBVA Bancomer Monterrey Brewery

The branch is inside a brewery and there is no public access.

For those who don't know, the branch is inside the brewery and is only for employees of the same.

we had a very bad experience because he can't open a checking account because the manager was very rude.
You have a lot of experience and you can't hold a bunch of checks and the manager carries a lot of money.
we had a very bad experience as he cannot open a checking account as the manager was very rude.

Terrible service from the executives, incompetent and a banker who is not trained to do her job.

Terrible attention. They didn't register me properly when I asked for a business account... I've been making changes for a month to obtain an account in dollars and since everything is fine they tell me that I can't have it because I'm a natural person, and the website shows that it can be obtained being physical or moral.
I'm going to change branches

Getting worse. Super slow service. Improve the service or already close.

Comfortable, with its own parking and the possibility of parking on public roads

If you are going to make a payment or service that is paid exclusively at Bancomer, they do not let you pay with credit or debit cards from other banks, that is how absurd and illogical the banking system is!

Infinite waiting times, the same as always. Never change BBVA. 😄

The customer service offered at this branch is terrible, the staff is not trained and does not follow the procedures.
I am currently living in the USA but I continue using my BBVA accounts for movements and recurring payments in Mexico but the application was blocked and I could not unlock it since I do not have the same registered cell phone number.
A friend from Mexico began to help me with the process to regain access and they asked for a signed letter where I gave the permissions and I sent it to them digitally and they commented that it would have to be notarized and only from the Mexican consulate. In the process plus shipping it was 300 USD and they asked us to leave it for legal review and they never spoke to us. When we went to ask, after 5 weeks, they told us that it was not enough and that now they need PDFs and they accept that they be digitized.
This is where I wonder, why didn't they ask us for this from the beginning? Every time my friend goes to review the procedure they come up with a different story or requirement, meanwhile I have not been able to resolve the problem for more than 4 months and therefore paying interest on my credit cards because I do not have the access to make my payments. payments between my accounts. Not to mention the days of work that we are both losing and that cannot be recovered from the poor service and treatment that has been given to my friend from the executive who is handling the procedure to management.

I would like to mention that Mr. Eduardo Chavez, who is the person who assisted me and who introduced himself as the branch manager, does not have a good level of customer service. Terrible response and solution capacity to account holder requests. I do not recommend the service and/or attention of Mr. Eduardo Chavez in particular.

BAD SERVICE!

I went to make a deposit and since it was not more than $10,000, they told me that I had to do it at the ATMs, but the line was huge and there were no people at the cash registers!!

On another occasion they denied us to pay a check because the ink looked purple, where does it say that checks will only be paid with black ink?

I went to the BBVA Vista Hermosa branch and they changed our check without any problem and they didn't put any restrictions on deposits either.

What a lack of judgment the manager of this branch has, I feel sorry for BBVA

The processes are not consistent with Bancomer guidelines.

The San Jerónimo branch in Monterrey has not opened as of 10:05 a.m. When the schedule appears as if it were already open, the guard was asked and he doesn't even know if it will open or not today, December 16.

Understaffed and inept; On August 11, I wanted to increase the level of my account to make larger deposits, but apparently there were no executives available and the one who "receives" you and gives you your file to be attended to, posed as an executive and gave incorrect information and inconsistent that according to what I have to spend my payroll to increase my account level,

At that time I was fed up with everything and I also wanted to give him the opportunity to doubt because he was carrying out several procedures that day and perhaps the inept person did know what he was doing but apparently he did nothing, he just passed my payroll and I had to go to another bank to resolve my issue, which simply made me waste my time and doing double work for nothing when it was a simple process

Apart from the disastrous service, which according to my "appointment" was the wrong location when it was the opposite, the virtual executive who did something stupid to my account, which was therefore the reason I had to go to the branch to solve his mistake and they took me out with This mmds didn't even help me at all... I don't understand how people like this bank, all disastrous and incompetent in everything; And if it weren't for my payroll, the net would never recommend you to open an account with BBVA.

Today I went in the afternoon at around 5:30 p.m. I went to the ATMs that are open 24 hours a day. These ATMs are very practical since you can make deposits at any time of the day or night, there is a lot of movement of people who use These ATMs, I use them more than anything to pay for the raffles in which I participate on Facebook. They accept small amounts up to $50.00. What I didn't like was that 2 ATMs didn't have change. And the third one the keyboard doesn't work, the optimum is 2 and 1 appears. And so you press a number and another number appears. They have a ramp so they can access it with a wheelchair,

Hello, they provide good service when I go to make a deposit for my work. I would like to collaborate with you and belong to a good bank. Thank you

It is my bank and will continue to be so as long as the attention of its staff and the excellent service that characterizes it do not change.

very bad information from Mr. Jose Gerrado Rosado Ortega
He gave me a credit card with another account and I can't see it in my mobile app, whether it would be reflected automatically. Now I have to go and waste time and they unify my account and he told me that the purchase would automatically take months. Due to Covid 19, which is not the case, I speak to ask why my credit doesn't go down and it is in a single payment. Now I have to pay everything in one month. What a shame that they don't explain everything well.

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