Banco BBVA

They are going backwards, their ATMs every time restrict more transactions, ironically they are to save time and at checkouts they don't let you do things that the ATM does, it doesn't make sense. They waste more and more time. Better at Banorte they are more avant-garde and always friendly.

It's ridiculous that they make you turn your hat around and want to keep you waiting without using your cell phone, especially when it takes them so long to serve you. The digital shifts are useless, they still make you wait a long time, I had to wait more than 40 minutes just to pick up a card

Furthermore, several times I have had procedures carried out that are not reflected or are of no use. I have been changing my account type for years and the change is not made nor the maximum amount I can have is updated. On one occasion I took out a dollar card and it didn't work. The only good thing this bank has is the app, because the service in this and any other branch is not good.

Even BanCoppel has better service...

Terrible attention, it even seems that they want to do BANK FRAUD WITH THEIR CUSTOMERS.
IS IT ONLY THIS BRANCH OR
BBVA AS AN INSTITUTION DOES THIS TO ITS CUSTOMERS, THAT BANXICO SUPPORTS THAT THEY HAVE ALREADY SETTLED A PAYMENT AND STILL THEY REFUSE TO PAY YOU?

Terrible attention, I took out an SME account and they forgot to ask me for a signature, and they made me finish the process again because otherwise I wouldn't be able to use my terminal. They made me waste 3 hours, then I went to ask some questions about my account, and their service was so bad that I ended up canceling. Ban Regio is much better than BBVA because at BBVA they send you from one place to another and the executives have very bad attention. One has a ticket to pass and other people pass by preference.

They don't respect the shift, they are classist, worse bank

In general they serve quickly, and like everything there are tellers with a bad face and friendly tellers

Terrible service in the executive area, they take a long time and pass people who don't even have a turn.

Excellent service, they always attend me very quickly and they solved my problem successfully, thank you very much!

Terrible service, I've been waiting for an hour when my ticket said 29 minutes

Very bad service.
My turn at the counter was quick, they solved a problem for me, from the counter they transferred me with a shift, to the executive area and I was waiting for more than 1 hour and no one asked me, I was already the last one waiting to go to executives and I had to ask and they told me “it's just that it wasn't your turn and we didn't know what you were doing there and you didn't go to the windows.”

Amparitos Bank

It is a Banorte, it has nothing to do with the name of amparitos bank

One of the worst branches in Aguascalientes. Don’t bother to come here.

Terrible service, I went to cash a check and I had to wait an hour and a half to be able to make the move according to your employees because I don't have an account there, and that is absurd if the condition for quick service is to have an account with you, what a great strategy for your part, because when I open an account they then freeze it, because it also happened to me because of my income I had to go up a level but apparently in this same branch they did not enter my data correctly because they froze everything and I couldn't even make transfers, I had to go waste my time a week later for unlocking.
Bad attention.

Terrible service, the executive Montse does not do her job well, she is zero attentive to her clients, she wanted to cancel an insurance for a month and until now she listens to me because I have been giving her a lot of trouble, what bothered me the most was that According to her, she could not cancel it without me, and today by magic she was able to do it, when they charged me again, they are thieves who pretend to be good people, TERRIBLE SERVICE

It is a comfortable and accessible place for being in a shopping center, with two entrances through important avenues. easily located. Generally there are customers waiting but there is efficient service at checkouts or guidance is requested on access and they direct the customer to the required official. It is spacious and with a good temperature.

In truth, I don't usually rate businesses poorly, but this time they earned it, the first time I went because I needed to open a link card account, for a minor, and I got that those cards were no longer processed or that I needed to open an account so they could give it to me. I went to the Altaria branch and they processed it without any problem and without the need to open another account.
But it doesn't stop there, I go to this branch again to activate the app on my cell phone and they tell me no, because it is a minor's account I cannot have
the app until he reaches the age of majority 🙄.
I go to Altaria again and they activated the app super quickly.
So and in summary, TERRIBLE SERVICE!!
They do not carry out basic procedures

Today I went to deposit $300 to an account and they sent me to an ATM but the $200 one got stuck and they made me fill out a piece of paper with my information and they told me that they were going to talk to me but they haven't talked to me where can I contact you, thanks

Terrible and slow service. Without cashiers and without the desire to work its people.

Terrible service and more particularly with the executive Sergio Lemus, since he takes advantage of the lack of knowledge of clients to fraudulently sell them services and insurance with the aim of earning commissions, abuses the trust of clients and especially of older adults
If you do not want to have a bad experience, do not go to this individual or, if possible, go to another branch.
I wish Banco BBVA would evaluate its staff better and get rid of those bad elements.

DO NOT USE THE BBVA MULTI-BOXES, THEY STOCK AND KEEP YOUR MONEY AND WHEN YOU WANT TO MAKE A CLARIFICATION, THEY BE DUMB AND DO NOT GIVE YOUR MONEY BACK!!!! 😭😭🤬🤬🤬🤬🤬🤬

Too bad it can't be evaluated with zero stars... The worst BBVA in all of Aguascalientes, slow service and inept workers. Go to López Mateos on the corner of Convencion, much better service.

Terrible service. The supposed Executives are better off Chatting on their Cell Phones when they are supposed to be banned inside, while the Customers who keep them waiting up to 50 minutes. What a shame!!

Terrible service, long waiting time at the window. There are not enough staff

2 hours waiting for executive just that and it never happened I left

I wish I could give 0 stars, the waiting time is very high, the executives let people come in without an appointment, I have 2 hours here and they don't give me an answer.

Good deal. Excellent response to your dandaa or requests. They channel you immediately and give you a response. Many congratulations for your professionalism. I also know that if you lose your card it will be debited. With your voter ID card and some additional information they ask for, they will deliver it to you immediately.

Very good facilities with ATMs, personal attention boxes and officials. Good attention, I have the impression that for officials they give preference to opening an account over other procedures. Paid parking. Adapted for people with mobility difficulties

Although it is a bank with less agglomeration of beneficiaries than in other branches, I consider that the number of executives is insufficient for the number of people who require personalized attention. On this occasion, my shift ticket showed an approximate wait of 49 minutes and in reality they served me until the 2 hours of my entry and hopefully why two of the people ahead of me who had a similar shift to mine had left. Note that the three executives were not serving at the same time at any time that I was there because when one went into the bank office for about half an hour, only 2 worked. When this one went out to serve clients, another left and it took another while. . They are probably in a meeting or at lunchtime but the number of executives is not enough.

Personalized service, good attention, very clean place

Terrible service from customer service women people waiting and passing other people for their credit cards

BBVA Bancomer AGS Office Center

I went to the branch that is next to the INEGI and since they did not give me a solution, I went to this branch. They changed personnel three times to serve at the entrance, the woman serving two at a time (the one on the shift and another who arrived just like that) mentioning that she already had an appointment and giving priority to her and not the person on the corresponding shift. Terrible attention from the staff, total lack of control, they do not respect shifts and do not solve problems; It took me an hour to give me an account statement. I definitely had a bad experience when I went to this branch.

There is a lady with glasses with black hair who has an arrogant attitude. Poor bank policies. In my account I make enough transactions and have a good credit history to be authorized for the blue card and nothing.

Terrible service, it took them two hours to serve me, they do everything very slowly.
The ticket said 20 minutes to serve me, 2 hours passed!! And the customer service guys have a shit that even they can't stand 😠

Terrible service they had me for 2 hours and nobody knew how to solve my problem and I ended up leaving the branch without solving it. Incredible waste of time.

Terrible bank, disgusting attention, if you want to deposit at the tills and you are not a customer you have to wait 2 hours, but don't worry if you are a customer you only wait 1 hour even if there are no people, their ATMs are the most disgusting of all the banks, none of them are useful They swallow the bills or they simply don't accept them wow in a few words the worst bank in Aguascalientes I don't give them 0 stars because they don't let me but even 0 stars makes a very good rating for this bank

The slowest bank in Ags! How is it possible that you have been waiting to check out since 11 am with two cashiers on duty and when it is 3:30 pm they are already moving to take out all the customers? Worse than a government institution haha

WHAT A DISAPPOINTMENT LAST FRIDAY 27/OCT/2023 I MADE A WITHDRAWAL AT THE SECOND ATM FROM THE RIGHT TO THE LEFT. AND THEY DID NOT GIVE ME THE CASH BUT IF THEY DISCOUNTED IT I WILL MAKE THE CLAIM IMMEDIATELY I CALL FOR CLARIFICATION AND IT TOOK 6 DAYS TO TELL ME THAT THE CLAIM IS NOT APPROPRIATE AND THEY WILL NOT RETURN MY MONEY TO ME THE RESPONSIBILITY OF THE ATMS IS THE BANK'S OWN. HAOGA FRAUD DIRECTLY LEADS TO REPORT THIS VITUATION AND THE ONLY THING THAT IS IN MY FAVOR IS THE CONDUCEF AND THE COMPANY WHERE I WORK SINCE THERE HAS OVER 2 THOUSAND PAYROLLS OF WORKERS AND THEY WILL FILE A CLAIM IT TURNS OUT THAT THE RAT IS ME NOT THE BANK BECAUSE THEY SAY Q IF YOU GIVE ME THE $$

It is a very well located bank, the bad thing is that it has very little parking space and a lot of people go to this bank

Bad service from the staff in module 1, it was our turn, we wanted to open a business account and they moved us to the 3rd module and the lady from the third module never arrived, we were waiting to be attended to.
We spent more than an hour without seeing more people ahead. In the end we left without being attended to.
I had to open an account in another competing bank, this was on September 23, 2022.

Precisely today I had to make a deposit using the practicaja, the practicaja had the warning that it could not deliver a receipt, so it would send me the deposit receipt by email. The mail did not arrive and I required the receipt for a procedure that I had to carry out, I approached the young lady that I was supporting, which I must say, she was somewhat grumpy, I asked her for help and she only told me: "There is nothing you can do, do it again in another box"… I asked him if they could system check the movement or something like that but he was very reluctant and said no. After that I went up to ask her for the ATM number to make the clarification over the phone, she initially ignored me and finally gave it to me but incomplete. In the end, the person who answered me on the phone gave me more support than the lady present at the same bank. They should give more training in customer service, it is not possible for them to behave that way and not want to help you. In the end I had to make a double deposit because this procedure was urgent and I could not wait 8 days after the clarification for the receipt to arrive by mail. The truth is that I was quite disappointed and a little annoyed by the lost money, but I am making this comment in the hope that it will be taken into account and thus be able to avoid a repetition in the future. This happened at BBVA plaza cristal Ags.

They provide very bad service, I just went to the bank and the lady who took care of me had a bad attitude and did not answer my question, until I asked her name I spoke to the manager, the very kind manager answered my question. But nothing was difficult for the lady of the boxes to explain this so as not to generate conflicts or inconveniences (it is understood that they are tired or have a lot of work but if they can't be kind, at least do their job as they should). This happened today afternoon. It should be noted that the manager or the second person who attended me did it kindly and explained how the process could be resolved).

The ATMs and practices are perfect for withdrawing, depositing and making payments quickly. The only detail is the people who always occupy the exclusive parking spaces and invent places even on the sidewalk near the stop without the bank staff being in charge of placing them where they should.

Terrible service, I went for a data update (something I had already done through the app) because they blocked my account, I don't understand why they ask to do it online if in the end you have to go to the branch, there was only the "director" and a banker in the branch, Both were unoccupied and I was waiting for half an hour since the ticket indicated only 6 minutes. I had taken a digital appointment to save time but it was of no use since the "executives" even though I was the only one waiting, never came to assist me. Changing my payroll to BBVA was a mistake.

I deposited $4,500 and they returned $4,400, leaving me with $100 that to date has not been returned to me, formally agreeing to do so after having filled out a CLAIM order.

Too many handicapped parking spaces, 3 out of 7 and the regular ones force you to turn around and leave the boulevard. I think they should be mixed.

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