Banco BBVA

They provide very bad service, I just went to the bank and the lady who took care of me had a bad attitude and did not answer my question, until I asked her name I spoke to the manager, the very kind manager answered my question. But nothing was difficult for the lady of the boxes to explain this so as not to generate conflicts or inconveniences (it is understood that they are tired or have a lot of work but if they can't be kind, at least do their job as they should). This happened today afternoon. It should be noted that the manager or the second person who attended me did it kindly and explained how the process could be resolved).

The ATMs and practices are perfect for withdrawing, depositing and making payments quickly. The only detail is the people who always occupy the exclusive parking spaces and invent places even on the sidewalk near the stop without the bank staff being in charge of placing them where they should.

Terrible service, I went for a data update (something I had already done through the app) because they blocked my account, I don't understand why they ask to do it online if in the end you have to go to the branch, there was only the "director" and a banker in the branch, Both were unoccupied and I was waiting for half an hour since the ticket indicated only 6 minutes. I had taken a digital appointment to save time but it was of no use since the "executives" even though I was the only one waiting, never came to assist me. Changing my payroll to BBVA was a mistake.

I deposited $4,500 and they returned $4,400, leaving me with $100 that to date has not been returned to me, formally agreeing to do so after having filled out a CLAIM order.

Too many handicapped parking spaces, 3 out of 7 and the regular ones force you to turn around and leave the boulevard. I think they should be mixed.