Banco BBVA

Good deal. Excellent response to your dandaa or requests. They channel you immediately and give you a response. Many congratulations for your professionalism. I also know that if you lose your card it will be debited. With your voter ID card and some additional information they ask for, they will deliver it to you immediately.

Very good facilities with ATMs, personal attention boxes and officials. Good attention, I have the impression that for officials they give preference to opening an account over other procedures. Paid parking. Adapted for people with mobility difficulties

Although it is a bank with less agglomeration of beneficiaries than in other branches, I consider that the number of executives is insufficient for the number of people who require personalized attention. On this occasion, my shift ticket showed an approximate wait of 49 minutes and in reality they served me until the 2 hours of my entry and hopefully why two of the people ahead of me who had a similar shift to mine had left. Note that the three executives were not serving at the same time at any time that I was there because when one went into the bank office for about half an hour, only 2 worked. When this one went out to serve clients, another left and it took another while. . They are probably in a meeting or at lunchtime but the number of executives is not enough.

Personalized service, good attention, very clean place

Terrible service from customer service women people waiting and passing other people for their credit cards

BBVA Bancomer AGS Office Center

I went to the branch that is next to the INEGI and since they did not give me a solution, I went to this branch. They changed personnel three times to serve at the entrance, the woman serving two at a time (the one on the shift and another who arrived just like that) mentioning that she already had an appointment and giving priority to her and not the person on the corresponding shift. Terrible attention from the staff, total lack of control, they do not respect shifts and do not solve problems; It took me an hour to give me an account statement. I definitely had a bad experience when I went to this branch.

There is a lady with glasses with black hair who has an arrogant attitude. Poor bank policies. In my account I make enough transactions and have a good credit history to be authorized for the blue card and nothing.

Terrible service, it took them two hours to serve me, they do everything very slowly.
The ticket said 20 minutes to serve me, 2 hours passed!! And the customer service guys have a shit that even they can't stand 😠

Terrible service they had me for 2 hours and nobody knew how to solve my problem and I ended up leaving the branch without solving it. Incredible waste of time.

Terrible bank, disgusting attention, if you want to deposit at the tills and you are not a customer you have to wait 2 hours, but don't worry if you are a customer you only wait 1 hour even if there are no people, their ATMs are the most disgusting of all the banks, none of them are useful They swallow the bills or they simply don't accept them wow in a few words the worst bank in Aguascalientes I don't give them 0 stars because they don't let me but even 0 stars makes a very good rating for this bank

The slowest bank in Ags! How is it possible that you have been waiting to check out since 11 am with two cashiers on duty and when it is 3:30 pm they are already moving to take out all the customers? Worse than a government institution haha

WHAT A DISAPPOINTMENT LAST FRIDAY 27/OCT/2023 I MADE A WITHDRAWAL AT THE SECOND ATM FROM THE RIGHT TO THE LEFT. AND THEY DID NOT GIVE ME THE CASH BUT IF THEY DISCOUNTED IT I WILL MAKE THE CLAIM IMMEDIATELY I CALL FOR CLARIFICATION AND IT TOOK 6 DAYS TO TELL ME THAT THE CLAIM IS NOT APPROPRIATE AND THEY WILL NOT RETURN MY MONEY TO ME THE RESPONSIBILITY OF THE ATMS IS THE BANK'S OWN. HAOGA FRAUD DIRECTLY LEADS TO REPORT THIS VITUATION AND THE ONLY THING THAT IS IN MY FAVOR IS THE CONDUCEF AND THE COMPANY WHERE I WORK SINCE THERE HAS OVER 2 THOUSAND PAYROLLS OF WORKERS AND THEY WILL FILE A CLAIM IT TURNS OUT THAT THE RAT IS ME NOT THE BANK BECAUSE THEY SAY Q IF YOU GIVE ME THE $$

It is a very well located bank, the bad thing is that it has very little parking space and a lot of people go to this bank

Bad service from the staff in module 1, it was our turn, we wanted to open a business account and they moved us to the 3rd module and the lady from the third module never arrived, we were waiting to be attended to.
We spent more than an hour without seeing more people ahead. In the end we left without being attended to.
I had to open an account in another competing bank, this was on September 23, 2022.

Precisely today I had to make a deposit using the practicaja, the practicaja had the warning that it could not deliver a receipt, so it would send me the deposit receipt by email. The mail did not arrive and I required the receipt for a procedure that I had to carry out, I approached the young lady that I was supporting, which I must say, she was somewhat grumpy, I asked her for help and she only told me: "There is nothing you can do, do it again in another box"… I asked him if they could system check the movement or something like that but he was very reluctant and said no. After that I went up to ask her for the ATM number to make the clarification over the phone, she initially ignored me and finally gave it to me but incomplete. In the end, the person who answered me on the phone gave me more support than the lady present at the same bank. They should give more training in customer service, it is not possible for them to behave that way and not want to help you. In the end I had to make a double deposit because this procedure was urgent and I could not wait 8 days after the clarification for the receipt to arrive by mail. The truth is that I was quite disappointed and a little annoyed by the lost money, but I am making this comment in the hope that it will be taken into account and thus be able to avoid a repetition in the future. This happened at BBVA plaza cristal Ags.

They provide very bad service, I just went to the bank and the lady who took care of me had a bad attitude and did not answer my question, until I asked her name I spoke to the manager, the very kind manager answered my question. But nothing was difficult for the lady of the boxes to explain this so as not to generate conflicts or inconveniences (it is understood that they are tired or have a lot of work but if they can't be kind, at least do their job as they should). This happened today afternoon. It should be noted that the manager or the second person who attended me did it kindly and explained how the process could be resolved).

The ATMs and practices are perfect for withdrawing, depositing and making payments quickly. The only detail is the people who always occupy the exclusive parking spaces and invent places even on the sidewalk near the stop without the bank staff being in charge of placing them where they should.

Terrible service, I went for a data update (something I had already done through the app) because they blocked my account, I don't understand why they ask to do it online if in the end you have to go to the branch, there was only the "director" and a banker in the branch, Both were unoccupied and I was waiting for half an hour since the ticket indicated only 6 minutes. I had taken a digital appointment to save time but it was of no use since the "executives" even though I was the only one waiting, never came to assist me. Changing my payroll to BBVA was a mistake.

I deposited $4,500 and they returned $4,400, leaving me with $100 that to date has not been returned to me, formally agreeing to do so after having filled out a CLAIM order.

Too many handicapped parking spaces, 3 out of 7 and the regular ones force you to turn around and leave the boulevard. I think they should be mixed.

Divided opinion, the negative part is that the assistant who guides you by giving you the ticket is very kind, but unpleasant, her comment that was obviously a fallacy that it was going to take about 1 hour and a half to 2 hours, they gave me the ticket and the estimated time was 35 minutes, the truth is that it was a hassle, he recommended that I go the next day, when it was difficult for me to go to the bank due to work, but the good part is that the advisor solved the problem for me in less than 5 minutes.
It is uncomfortable because there are people who have limited time in the day.

If I could put 0 I would, horrible treatment by the staff, it's even scary to ask or go to solve the problems, they keep talking to each other before and while they serve you, they are very rude and not friendly, not even when you tell them please and thank you change your attitude asshole.

Insufficient parking for both the bank and its ATMs

From 5 stars to 1, and that's because I can't give them 0, the service is terrible, the executives at the entrance, EVERYONE with their cell phones... They must be banned! How is it possible that everyone is using personal phones instead of attending to their obligations, for which they are not paid? Attention management, it is not surprising that they have 3.2 stars, I hope they PROHIBIT the use of cell phones during work hours

It is very convenient to use their ATMs both to withdraw and to deposit; It saves time and it is not necessary to line up for the cash register.

The ATM menu is intuitive, although it can be a bit slow and difficult to manipulate the screen because sometimes it doesn't properly recognize where you press.

Two hours for an executive to attend to me, (5 pass without a shift and then those who have a shift, approximate time 21 min and it extended to two hours.) They offer me their products, I tell him that at the moment I am not interested, he tells me that My procedure cannot be carried out since the branch director cannot be found until next week or I can go to another branch.
All of this can be avoided from the entrance.

It does not have any sign or information that it is a bank, you pass by it and you never knew that the bank was in that place unless you are looking for it and ask and someone makes the observation that that is the bank, that is very clean and with excellent treatment

It has always been my bank of choice for everything. It is the best for me. I have had no problems and I insured my motorcycle and my cards. Excellent service. They have a lot of transparency.

Many ATMs but of those that accept deposits of 3, only one was in operation 3rd Ring and Blvr Guadalupano and more maintenance because they do bills several times, yes they are fine

The executives at Velaria Mall lack courtesy, especially the person in cubicle 2 answers in a somewhat hostile manner and spends it on his cell phone. I didn't like the treatment at all.

In boxes very good attention and in executive very late

I spent almost two hours waiting to be attended by an executive. Which was making those two hours less with ONE client teaching him how to use the app. Incredible but true.

Executives pass on friends and family first

Excellent attention from the staff. Always friendly and willing to help.

Best Bank services

Retail & Franchises

Industries

Partners

Resources