SUCURSAL BBVA

Terrible service, put a box for those who come to do a single procedure, how horrible it is to be there from 9 am and pass until they are going to close

Definitely lousy service! The appointments from the app are useless because when you arrive you wait in line for 2 hours and when you arrive at the door they tell you that your appointment has expired. Evidently!! A very dirty place with very bad attention very little parking etc. lousy lousy lousy!!

Their priority is them and not the customers, they look at the people outside and say there are a lot of people but with an arrogant and annoyed voice, they go out to eat without leaving any relief and it takes 2 or even more time. Terrible service

Very slow, more than two hours to be able to go to the window, only one or two open because they go out to eat, they open at 8:30 and at 9 they already go out to eat

BANCOMER

It's my first time going to this bank.
I didn't like a very disgusting cashier with no customer service!....
In the end, another very kind and helpful boy helped me!...

It has 4 cashier lines, it has 5 ATMs of which two are practical that allow cash deposits and check deposits.

This ATM does not operate on Saturdays or Sundays so you can take this into account.

Bad service, they want to put insurance at any rate

Banco BBVA

Terrible bank! Bank of America cards don't work here. The staff says there's something wrong with your card, but several friends with BofA cards had the same problem. We tried it over several days. Also, they won't change dollars to pesos in the bank. Go to Banco Azteca (24 hour teller service and ATM.

Canadians can change Canadian dollars to pesos. Simply go to a teller with your cash. Don't go to reception or they may tell you "no". They will not exchange American dollars.  (at this time April 2017).

This bank doesn't accept (at least our) European cards in any of the branches we have tried so far. We confirmed with our bank that it's not a problem on their end.

Extremely long wait if you need to see someone in customer service. Which you need to do for just about anything except deposits or withdrawals.

The staff serves you the worst, the truth is they don't have the slightest interest in helping you at the ATMs to make deposits, you have to ask the other people who arrive for help.

The only way to get served quickly is if there are no people.
Of the 4 boxes that they have, one is not working, two are the ones that get the job done, including the companies with too many movements and the other box is fine, thank you.
Oh yes, there's a reason why the staff is at lunch, it's reduced to one box for everyone.
You disappoint me BBVA

Being one of the largest banks in Mexico, I expected much better service.

1) They quickly explain the accounts they offer at the entrance and wait for you to decide which one you want.
2) They do not have enough employees and leave them waiting for a long time.
3) The bathrooms are useless because "there is no water."

I asked to speak to someone. That someone also quickly explained each account to me. I asked for brochures that would explain each account in detail so I could read and understand calmly, but they don't have them. Additionally, they do not offer a basic shared account. Because "there were many complaints." There are complaints that people do not know what they are signing up for because they do not inform them as they should.
I asked to use the bathroom and according to them, the bathrooms "had not worked for days because there is no water." Should you, BBVA bank doesn't have working bathrooms?

A disappointment.

Their service is terrible, out of 4 windows they only serve one, while the other cashiers are in conversation, making us wait for hours, and straining our patience, they should have staff committed to their service

They are going backwards, their ATMs every time restrict more transactions, ironically they are to save time and at checkouts they don't let you do things that the ATM does, it doesn't make sense. They waste more and more time. Better at Banorte they are more avant-garde and always friendly.

It's ridiculous that they make you turn your hat around and want to keep you waiting without using your cell phone, especially when it takes them so long to serve you. The digital shifts are useless, they still make you wait a long time, I had to wait more than 40 minutes just to pick up a card

Furthermore, several times I have had procedures carried out that are not reflected or are of no use. I have been changing my account type for years and the change is not made nor the maximum amount I can have is updated. On one occasion I took out a dollar card and it didn't work. The only good thing this bank has is the app, because the service in this and any other branch is not good.

Even BanCoppel has better service...

Terrible attention, it even seems that they want to do BANK FRAUD WITH THEIR CUSTOMERS.
IS IT ONLY THIS BRANCH OR
BBVA AS AN INSTITUTION DOES THIS TO ITS CUSTOMERS, THAT BANXICO SUPPORTS THAT THEY HAVE ALREADY SETTLED A PAYMENT AND STILL THEY REFUSE TO PAY YOU?

Terrible attention, I took out an SME account and they forgot to ask me for a signature, and they made me finish the process again because otherwise I wouldn't be able to use my terminal. They made me waste 3 hours, then I went to ask some questions about my account, and their service was so bad that I ended up canceling. Ban Regio is much better than BBVA because at BBVA they send you from one place to another and the executives have very bad attention. One has a ticket to pass and other people pass by preference.

They don't respect the shift, they are classist, worse bank

In general they serve quickly, and like everything there are tellers with a bad face and friendly tellers

Terrible service in the executive area, they take a long time and pass people who don't even have a turn.

Excellent service, they always attend me very quickly and they solved my problem successfully, thank you very much!

Terrible service, I've been waiting for an hour when my ticket said 29 minutes

Very bad service.
My turn at the counter was quick, they solved a problem for me, from the counter they transferred me with a shift, to the executive area and I was waiting for more than 1 hour and no one asked me, I was already the last one waiting to go to executives and I had to ask and they told me “it's just that it wasn't your turn and we didn't know what you were doing there and you didn't go to the windows.”

Amparitos Bank

It is a Banorte, it has nothing to do with the name of amparitos bank

One of the worst branches in Aguascalientes. Don’t bother to come here.

Terrible service, I went to cash a check and I had to wait an hour and a half to be able to make the move according to your employees because I don't have an account there, and that is absurd if the condition for quick service is to have an account with you, what a great strategy for your part, because when I open an account they then freeze it, because it also happened to me because of my income I had to go up a level but apparently in this same branch they did not enter my data correctly because they froze everything and I couldn't even make transfers, I had to go waste my time a week later for unlocking.
Bad attention.

Terrible service, the executive Montse does not do her job well, she is zero attentive to her clients, she wanted to cancel an insurance for a month and until now she listens to me because I have been giving her a lot of trouble, what bothered me the most was that According to her, she could not cancel it without me, and today by magic she was able to do it, when they charged me again, they are thieves who pretend to be good people, TERRIBLE SERVICE

It is a comfortable and accessible place for being in a shopping center, with two entrances through important avenues. easily located. Generally there are customers waiting but there is efficient service at checkouts or guidance is requested on access and they direct the customer to the required official. It is spacious and with a good temperature.

In truth, I don't usually rate businesses poorly, but this time they earned it, the first time I went because I needed to open a link card account, for a minor, and I got that those cards were no longer processed or that I needed to open an account so they could give it to me. I went to the Altaria branch and they processed it without any problem and without the need to open another account.
But it doesn't stop there, I go to this branch again to activate the app on my cell phone and they tell me no, because it is a minor's account I cannot have
the app until he reaches the age of majority 🙄.
I go to Altaria again and they activated the app super quickly.
So and in summary, TERRIBLE SERVICE!!
They do not carry out basic procedures

Today I went to deposit $300 to an account and they sent me to an ATM but the $200 one got stuck and they made me fill out a piece of paper with my information and they told me that they were going to talk to me but they haven't talked to me where can I contact you, thanks

Terrible and slow service. Without cashiers and without the desire to work its people.

Terrible service and more particularly with the executive Sergio Lemus, since he takes advantage of the lack of knowledge of clients to fraudulently sell them services and insurance with the aim of earning commissions, abuses the trust of clients and especially of older adults
If you do not want to have a bad experience, do not go to this individual or, if possible, go to another branch.
I wish Banco BBVA would evaluate its staff better and get rid of those bad elements.

DO NOT USE THE BBVA MULTI-BOXES, THEY STOCK AND KEEP YOUR MONEY AND WHEN YOU WANT TO MAKE A CLARIFICATION, THEY BE DUMB AND DO NOT GIVE YOUR MONEY BACK!!!! 😭😭🤬🤬🤬🤬🤬🤬

Too bad it can't be evaluated with zero stars... The worst BBVA in all of Aguascalientes, slow service and inept workers. Go to López Mateos on the corner of Convencion, much better service.

Terrible service. The supposed Executives are better off Chatting on their Cell Phones when they are supposed to be banned inside, while the Customers who keep them waiting up to 50 minutes. What a shame!!

Terrible service, long waiting time at the window. There are not enough staff

2 hours waiting for executive just that and it never happened I left

I wish I could give 0 stars, the waiting time is very high, the executives let people come in without an appointment, I have 2 hours here and they don't give me an answer.

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