Banco BBVA

Absolute rip off and fraud for foreign card holders. It gave me two options, one in pesos at an abysmal exchange rate and one in USD. I clicked USD option which was a fair market value exchange rate and it automatically converted at the poor exchange rate of 18 pesos per USD. It basically stole 500 pesos from me. Never ever again will I use this ATM or bank that tries to rip people off.

I left my card at the ATM, I went the next day to get it back and they had destroyed it. And they blamed me for not going earlier. They put me in a very big bind. They ruined my trip.

Two days without two ATMs you practice some people so come eager to wait, encouragement

There are good services and friendly staff, the place is clean, only during the fortnight is the service very slow

Bank that due to its exact location in the Center of the City of Durango, Dgo. Mostly there are always many people carrying out various procedures, but also. It is one of the Branches with the largest number of Electronic ATMs as well as available windows, which reduces the waiting time at said Branch.

BBVA Bancomer

This B will allow their customers to freeze in the rain rather than to allow them to enter the bank.. The people here are rude, deceiving, and should be investigated by the U.S. Department of States.

Terrible service, they don't attend to you in the shift you arrive, if you don't have a card, they leave you at the end, it took me 50 minutes to go to the window

I'm not much for leaving bad comments. But in this case I have no choice. It really is a shame of a branch and a bank. 2 hours of waiting to go to windows to deposit a check. The wait is incredible especially with the fact that I didn't have any ATM working for over a week. If I could give it fewer stars I would but I don't know I can 😏

If you are going to arrive and want to speak with a service agent you will have to wait two to four hours as the lines look like you see in the photos just to speak with a service agent. Terrible customer service here, no way does anyone listen to me. The service agents look like they are busy talking to each other but they never give the customer that attention.

The friendliness of the person who provides immediate attention is excellent!
Very satisfied with his treatment, like the person at the window, they resolved my doubts in the best way 😉💯

Lomas branch, incredible service from the incredibly rude branch director, her name is Claudia, I don't even know why because they didn't want to give me her last name, she is super rude, they should have basic education training, she doesn't let us talk, I complained about her staff and in a manner He arrogantly answered me something else, I repeated it and he rudely told me that he was not going to serve me that way, very bad experience with Claudia's ojt.

Good service at the tills, their deposit ATMs leave a lot to be desired, on more than two occasions the money has been stuck and the bank does not solve it, because according to their cut the money is not there, if they do not serve well why leave them

Terrible service. They made me do things 3 times and they don't solve it, neither the person at the entrance nor the executives have knowledge of the procedures. I do not recommend this branch

It takes a long time to enter to go to the window and even more so when there is only one person who assists you, I had a problem entering my platform and they did not solve it, so I decided to cancel the card, I quite like the bank of They don't give good service.

I was in the executive area, the slowest bank I've ever been to, they let people pass who didn't even have a ticket before those of us who were already waiting and sitting for more than an hour, I don't recommend it at all.

The lady at the entrance is very poorly trained and is arrogant, it hurts that the first person who receives customers does not know how to do her job, better go to another branch

Its parking is one of the most expensive. You go to the ATM and for 10 minutes it's 10.00 and then it breaks down. The guadiana knit one is much better. Give it 20min. And if you go over it's only 5.00

The worst branch of all, the eternal shifts and they never open all the cash registers if you are going to go, go with more than 1 hour of your time to waste it there

Place has been recently renewed. Queues are shorter than average. Service is good. New automats are very convenient.

Too slow, and still the best banking option in this market

Terrible service from the staff at the door, it seems like someone is going to rob them, they don't give you adequate information about some services such as taking out life insurance, the data update is missing, they should put more pressure on their staff.

At the Domingo Arrieta branch, 80% of the workers seem to be doing you a favor; Terrible service, if you don't like their jale better look for another one.

Really slow service! My mother is 72 years of age and her back hurts from seating long periods. We have been here for nearly 2 hours. I made an edit Customer service is good.
I came back the next day since we had issues to take care of.

Really slow and the cashier in the front is super rude! The people working here are also not very knowledgeable so do your research before conducting business with these people.

The population is more than 100,000 inhabitants, the majority work 13 hours/6 days a week, so that there is only one bank branch working on Saturdays and 2 pardons working for the more than 200 people who show up on Saturdays and who need the service. .
The service can improve a lot.

Please do something with your ATMs, they are terrible...
When I want to deposit, it only accepts a few bills and returns the rest, they are not scratched or in poor condition. I go to another ATM and the same way I go from ATM to ATM until I complete the amount to deposit, it is not the first time there are already several... change them or correct them but do something it is a lot of waste of time...

It's almost always a very long wait.  They need more help.  Nice staff but overwhelmed.

No, that bank doesn't know if thieves falsified my fingerprint

More than 2 hours waiting to spend with an advisor and people who arrived after me kept passing by and when I expressed my annoyance they only told me that I had to continue waiting and they did not allow me to speak with the manager, I will proceed to file a formal complaint

It is very rare that I have had a good experience in this branch, I think the problem is that they are not well organized, sometimes the line does not advance and I have lasted almost 2 hours waiting to be served. There is supposed to be a window for higher transactions, but it turns out that in the other windows preference is also always given to those people who come from companies, so that all those who come to collect their money from work or to do something not a very large deposit, they will always go last, I think that the window they made for company transactions is the one that these people should use exclusively, it is supposed to be for that and not invade the other few that there are and that we have left, There are people who have a lot waiting and have commitments and it is better if they are forced to leave since almost all the windows are busy with people who make large transactions, these are bad experiences for me. The service that the girls give when attending is good, there is nothing to say about it, they are very nice. This is not intended to upset anyone, take it as a suggestion. Thanks in advance.

The times I've been there it took more than 2 hours to cash a check (very long line), that is if all the staff who work in that place serve you very well and are very friendly.

Very long waits make sure you take care of others things before coming here. Have been here multiple times and what they say is the wait time compared to what it actually is very different. Took stars off as I've been to this same branch multiple times over the past week waiting for them to resolve my issues. Still waiting for resolution as this move on to week two. They don't really seem to care.

Was a fun place...thanks for all the memories. ...so sad it burnt down

Good morning, they withheld my balance, I've been waiting for almost an hour and the person at the entrance tells me I TOLD HIM IT WOULD BE TAKEN THERE IS ONLY ONE EXECUTIVE WHO HAS A LACK OF RESPECT FOR THE WAYS IN WHICH THEY ANSWER AND THE TERRIBLE ATTENTION TIMES AND THEN FOR SOMETHING IT'S NOT MY FAULT BECAUSE WITHHOLDING MY MONEY I DON'T UNDERSTAND BUT IN THE END I ONLY HAVE TO KEEP WAITING I'm still here waiting and they attended to people who arrived later and without a shift, answer bank, do something only to acquaintances. AND I AM GOING TO LEAVE WITHOUT BEING ATTENDED BECAUSE THEY ARE GOING TO CLOSE AND IN MEXICO THEY NO LONGER ANSWER I ARRIVED MORE THAN 2 HOURS AGO WITH LITTLE CONSIDERATION AND LACK OF RESPECT FOR OTHERS' TIME

Terrible service, those who are at the door passing shift do not explain anything to you. I wanted to extend my account and they told me that I needed proof of income and well, how can I check if the only thing I have to do is deposit?

Small and currently being remodeled, slow service

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