DICK'S Sporting Goods

Not often you get to give an outstanding review to a ‘big’ company.  But today, I’m giving all 5 stars to BRANDON at the Colorado Mills store.  This super nice young man gave outstanding (and super patient!) customer service.  Bravo!!

Typical DSG.. great selection!!

Bought my son a new baseball glove.. unlike ones I have seen at other DSG stores.. love it.. and they steamed it and beat it to a pulp to break it in!!

I am a long time customer but my recent pickup experience at this location prompted me to leave a review. I placed an online order and when I started driving to the store I realized it was going to close a few minutes before my arrival. I called the store and thankfully didn’t have to talk to anyone in Mumbai before being connected. Damian answered and said if got there by 1915 he’d try and accommodate me. I called again when I arrived and he followed through, bringing out my online order 15 min after the store closed. I really appreciated this, in addition to his super friendly helpful attitude.

Ordered shoes online then went to pick them up. (Always check the shoes before you take them) so I check the shoes and they have scuff marks and dirt stains from handling, so I ask one of the staff if I can get a discount because the shoes were not clean and so then I was greeted by 4 different people whom worked there to see what I was talking about and so after they were hesitant to discount the shoes the female said she could do 20 percent off and the other guy was hesitant about it so then proceeded to tell me that their shoes they receive are mostly garbage and said the stitching and glue is always a issue.. so I make my way to the counter to get the refund of 20 percent back from what I paid and all of the sudden instead of that they lied and said that the sale wasn’t confirmed by whoever confirms the sale (which it was because the money had already been taken out of my account) and they just gave me a refund of what I paid when I didn’t ask for one.. they would rather give you back your money than lose 20 % and resell stained shoes to make a profit and then lie about it.. they never asked if I’d like a refund they just gave me my money back and I never asked for a refund. They definitely lost a customer. Buyer beware and check your merchandise before leaving the store. This was the location at the Colorado mills mall

If the name of your store has "Sporting Goods" in it it should have a good selection of sporting equipment. This Dick's is a big disappointment. They have clothing...but that's about it. SAD selection of camping, sporting, and hunting equipment. Definitely not going here again.

adidas Outlet Store Lakewood

Rude manager.   She makes up her own return policy even though the receipt and sign at the register says otherwise.   Her district Manager said she should have done the exchange the way I was asking and the policy is.   Really rude abonoxious manager

Not bad cheep at the time I went 10/14/23 they had a 50% off most of the store so that was nice good selection I look for size 14 very few of those size but 13 and under good to go new selection hoodies sweats, shorts t shirts

This outlet always have the wrong price in the system and what it says on the price tag . So many times I would see a item love the price but when you take it to the register it’s the wrong price. But any decent place would honor the price on the price tag , but this place would just make you feel you made the mistake and causing them so much energy to fix the problem when it’s the staff who put the price on the price tag and just tell you no, that’s what the computer said . Maybe management should train the employees how to properly put proper prices on items.

Worst customer service people on the entire planet.
They claim that if you return a product to them they lose money.
Didn't know Adidas as a multi-billion dollar corporation takes money out of the worker's pockets when someone returns a product to them.
You should all be disgusted in this store by your attitude.

Good store and good deals but not great impression on the staff. They made a mistake and forgot to scan some of the items we bought (no problem, things happen) but when we went back in to get them scanned they said they can't reapply the discount code I used for my orders because they had to ring it up as a separate order. Kinda weird since it was the staff who forgot to scan the items. But oh well, decent store overall but I won't be coming back.

Softopper

Amy was extremely helpful and pleasant to work with over the phone! I am stoked to pick up my Softopper when it's ready. I highly recommend these guys customer service-wise. Toby was also very helpful and patient with answering all of my questions. Top notch team they have!

Update: I got my Softopper installed last night. This is the beginning of some major plans that I have for this truck. I can confidently say purchasing my softopper was the right move for step #1! Great product, easy install, no complaints here. The button snaps for the canvas topper were a little difficult to get snapped in place, and they made me curse like a sailor, but that's pretty normal for a brand new canvas cover like that (if you've ever tried to stretch a brand-new canvas cover over a boat, you know exactly what I'm talking about). Overall I'm very happy. Five stars all the way!

Super pleased with my purchase! I installed it almost on my own. The frame assembly is a bit cumbersome for me. The cover likely would have been much easier to pull and snap if it hadn’t been as chilly outside as well.
I drove home doing 75mph, my dog was happy and out of the wind and much needed cab space is now open.

I have had excellent customer service working with Softopper.  My first Softopper I purchased used.  I talked to a customer specialist over the phone and he was very helpful in assuring me the product would work for my application and I was able to get replacement parts for the older product.  My second experience online was with Armani who helped me get a coupon for a new Softopper for my brand new truck.  He responded quickly and decisively.  A great product and great customer service.

I've always had hard toppers because to be honest, I never knew these soft toppers existed.  I'm a trapper and I always have live animals in the back of my truck.  Living in Fla., it gets pretty hot so I put a 12v fan back there to help cool the animals.  I purchased a 2022 Tundra and saw a soft topper on someone else's truck.  I pulled him over and asked if he like his.  He loved it.  What sold me was the fact the sides roll up as well as the back.  I didn't even install the front piece as I wanted as much air flow back there as possible.  I'm not exactly mechanically inclined so it took me about an hour and a half to install it.  It's now been a month.  I've driven up to 90 mph with it and run it through the car wash several times.  IT'S PERFECT.  I'll never own a hard topper again.

When I placed the order I was sent two frames and no canopy (how does that happen?). Emailed customer service including pictures and didn't get a response. Called customer service and was asked to email pictures... I had to point out that I had emailed pictures and all of the requested info a day ago, at which point someone checked the email box for the first time in 24 hours.

It took a week, but I finally got the canopy. The canopy is an inch longer on the driver side than the passenger side so I have a nice crease in the back that holds water when it rains. Total lack of quality control on these.

The concept is solid but the actual product is low-grade and customer service is poor. Hopefully another brand comes along with a better option.

The UPS Store

When the new owners took over this UPS Store last year, we stopped receiving our magazines and catalogs.  We had been renting a mailbox and receiving our mail here for 15 years and never had a problem of this kind before.  We told them about it, but they claimed they were putting all of our mail in our box.  So after over a year of not receiving all of our mail, we closed our mailbox here and changed our address, and voila, we began receiving our magazines again.  Who knows what other mail we never received in our box.  These new owners are actually committing an illegal act by not delivering all USPS mail.  I would not trust them at all.  Also, as other reviewers state, they are greedy by overcharging, as they more than doubled our monthly box fee when they took over.  Needless to say, we do not recommend this UPS Store.

I am thoroughly disappointed to witness the decline of this UPS store, primarily due to exorbitant pricing and subpar customer service. Once regarded as one of the finest establishments throughout the state, this store's downfall began when the previous owners departed, leading to significant changes in its operations, particularly in terms of pricing and customer care. Regrettably, it has now skyrocketed to become one of the priciest UPS stores in the entire state, leaving me with no inclination to engage in any future transactions with them.

Ahmed is so rude!  I’ve been going to this store for years, only for the convenience to my house.

I’m done with Ahmed’s terrible attitude.  The guy obviously hates his job and being in customer service. I think it burns him that so much of his business is Amazon returns.  Stores do get business from.  And, if he has a friendly personality, a good chance these Amazon customers would do business with him for other shipping and purchasing.

I took his rudeness to me personally, until I read all the bad reviews with the same issue of his rude comments and anger written all over his face.

One time I went in and was trying to pull up the Amazon return code. Ahmed doesn’t have internet in his store for his customers to use, and I made a comment that I was surprised as customers need.  I wasn’t rude, simply made the statement.  Ahmed was furious and told me I could go elsewhere.  I stayed away for awhile for a good year and recently tried again.

Each time very rude to me. Today, I had 2 packages to return. Accidentally I had one of the returns pre established for Kohl’s.  Cancel the return, and re-submit using the UPS store. Ahmed came outside to tell me Kohl’s was just down the street and to go there.

I don’t trust Ahmed with my returns and had hesitations to
try his store again.  Never Again!

I have no idea how this man is able to keep his business running!

Overcharges!!  They are consistently more expensive than online prices.  I went in to mail a 2lb, 12x9x6 box, and was charged $22 for the cheapest ground option.  Online, prices started under $10 and I said this.  I was in a hurry and needed it done so I paid the $22.  But from now on I'll only use this store for drop offs.

I called trying to get some information, and the person who answered the phone was immediately frustrated and hostile before I finished my question, and when I called back a second time to follow up the same individual was completely unhelpful, and eventually hung up on me when I repeated my question.
I don’t know who’s being hired to work here but that was a horrible experience after a long day where the last thing I wanted was to be hung up on.

ACE Hardware at Westwoods

Carlo is the man if you need anything in the grill section. He spent quite a bit of time educating me on the grills and helped me pick out the perfect Traeger. Great experience and will absolutely return when I need something here.

An older gentleman helped us find what we needed and he was nice untill he noticed my service animal and reached out to pet him so I told him my service animal was working and he kept trying to pet him after I told him to stop. They do not allow pets so it should be known if there is a dog in there it most likely will be a working animal.

Craig in the paint department is awesome! I went in 3 times today I  think with different problems and he was gracious,  knowledgeable and professional.  Really, everyone working there is friendly and helpful. Kingsoopers next door could use some customer service tips from Ace. Thank you!

Came here to pick up some Milo, grass seeds, and spreader. Tried to use my rewards coupon but manager said Milogranite is excluded. Ace website did not indicate this on their exclusion list. Incompetent manager refused to honor this coupon because he didn’t want to go through the hassle of re-entering my order. Save yourself the hassle and shop at the Golden location instead.

Had to replace 2 windows in a garage door. Cut to perfection in just  few minutes. Good service.

Walmart Supercenter

This Walmart is located in Wonderful Woodland Park, Colorado! It’s a beautiful location!

The staff is friendly. The lines are rarely long. Anytime the lines start to back up, they get more cashiers.

I had a tire repaired and was completely happy with my experience.

They have pick-up, so you can order online and grab your stuff, without the need for waiting in line.

I have been to my share of WalMarts in my life and this is my favorite one. It is clean, very well stocked, and the employees are really nice! They are always willing to help, they greet you in the aisles, and the Walmart Pickup experience is fantastic!!!!

The pharmacy is also great, Todd and Hugh are very nice and attentive, and they are quick to get people in and out.

Updated June 2022-

Great Walmart, always clean, well-stocked, and the employees are very hard-working!!

Updated August 2022-

Have recently gone organic, they have a fantastic fresh vegetable and fruit organic selection, and the prices won't break the bank!

Update!

Continues to be my favorite Walmart for in store and pickup shopping!

Update April 2023:

With the new no bag policy Colorado has, I was wondering how pickup would go. So far this year it has gone pretty well. I meet the Walmart employee at the back of the car with my bags and let them know I will bag everything, so this frees them up to help others. Most of the time the employee leaves the bins with me so I can bag everything and then they check back at the end to take the bins back inside. It works perfect and I get to bag things in the order that I want to unload....so it actually helps!

Update July 2023:

Still a fantastic Walmart, especially grocery pickup and customer service! My go-to Walmart!

The produce is really good- I know that may be a surprise for Walmart but it is!

For a smaller town Walmart- there is a lot of variety of different kinds of food.

And the 6 pack of gourmet cupcakes....oh my....delicious!

Their garden center is a bit smaller than I would like and not as well stocked....hoping this will change next season. They have plenty of soil but I would like to see a larger variety of pots, gardening tools, and plants/flowers!

Update September 2023:

Have had to return a few things lately, and customer service is so quick and efficient! Great experiences with the return policy and process!

Update November 2023:

A few not so great experiences lately with employees however still gets 5 stars because managers reach out immediately when there is a concern to address it! Still top line with customer service at this Walmart location!

We went into the pharmacy and quickly found what we wanted! We walked to the back corner of the store for milk and then went to the checkout. We had a good checkout. You have to buy a plastic bag if you want a bag and soon Walmart in Woodland Park will not carry plastic bags anymore.

Justin and Jen in electronics are great.
..they have both been there a long time and they really do a great job.
..and Freddie at the front door.
Freddie is amazing.
A credit to the organization.
There may be hope for us after all with men like Freddie around!

This is the only Walmart I have ever been to that had actual customer service. The ones in the Springs don't even try. An older man helped me find rope to tie a christmas tree to my roof and I was shocked.

Big O Tires

I really appreciate all they did for me. I needed studded tires the place that delivers for them didn't bring my tires due weather for my appointment. The guys went to get them for me in the Springs so I didn't have to make another appointment. Michael was truly amazing for all he did for me thank you. I also needed my hatchback fixed had to wait for parts only one side showed up not their fault he did everything he could to make all of this right. Thank you for all you did I'm very happy all is done and fixed. 😉

Went and dropped off my vehicle this morning at 830am for an oil change. Now they told me it would be done within 3 hrs. 4 hours in my wife calls and they say they are pulling it in now.  So I drive by, and my vehicle is in the same spot we parked it. So we go home and give it another hour. I call they say again, we are pulling it in now. I said nope, your all done. You have had my vehicle all day with nothing but lip service.  So needless to say I will never go back to this place for anything. Maybe you should hire some competent employees to do there job. If you are wanting good care for your vehicle go to Bad Rock Auto here in Woodland Park. They are very nice and take care of people. So if I was able to leave a review that could rate 0 stars it would be this 1.

2 days before Christmas my wife's tire would not accept air to inflate it. I called Big O in Woodland Park and spoke with Mike who said he could help me if I could get there before 4 PM when they closed. It was 3PM and we live in Cripple Creek it's about 45 minutes away but true to his word he solved the issue without hesitation! I used to manage a wheel and tire shop so I'm very familiar with with the workload they endure and I appreciate Big O for having people like Mike apart of thier staff!

I brought my 2019 Mazda to Big O Tires in Woodland Park for an oil change and tire rotation on September 2nd. About two weeks later on September 19th, I was a quart down on oil. I took the car to my regular mechanic for an already scheduled service and here is what he found: 1) the crush washer between the oil filter and oil pan was reused, 2) the oil filter had not been replaced with a new filter (the filter on the vehicle was the same filter my regular mechanic put on at his last service, 3) oil was seeping between the oil pan and the filter, and 4) the oil volume was short by almost half a quart on the Big O oil change (per the invoice). Finally, one of the lug nuts on the front wheel was missing. In short I paid for parts and service I did not receive. If you value your car, steer clear of the Big O Tires in Woodland Park, CO!

1st experience with Big O last year was great. This time it took 3 trips to town for 1 set of tires. 1st time they sold tires that we prepaid for to someone else. Had to come back another day once they ordered them again. Then they mounted the tire wrong and by the time we were back in Florissant the tire was extremely flat. Something with the valve. My husband had to jack his truck up and  take the tire back using my car. It's fixed now,  but wow bad experience. They did offer a free alignment. Will take my business elsewhere next time.

McDonald's

Your lettuce is disgusting. How old is it by the time it gets to the customer? Have to scrape it off everytime, thus changing how it tastes. The cashier is sick and coughing on stuff. I really hope I don't get sick

The staff here did a great job taking care of our softball team and families when we came in after a game and slammed them in the lobby. Big shout out to Zac H who took awesome care of our families while his team was also trying to knock out the drive through during dinner. So impressed with all they did for our girls! They got to take their time, bond, and have a blast. Thanks again!!

Standard McDs. No issues. It looks like it's been updated. It does have a play place.

I am very sad to have to down my star for this place. What has happened. It use to be so good. I've been coming  to this McDonalds for almost 25 years. I use to bring my oldest son up to woodland just to go to this Mc Donalds because at the time your play place had a ballwash and it was clean and the food was good. Now my son is 30 he and his significant other got me a spicy McCrispy and the chicken was so over cooked I could not chew it. The bun tasted like it was about 6 months old. Even had a moldy taste. I am very very disappointed. I waste of money.

Make me feel like I shouldn't order food here. Plus it felt like my food was microwaved. If any shady business were done to my food then karma will take of you.

If I could give 0 stars I would. Just went in 10/11/23 @5:30 pm. Service representative was extremely rude.

The store apparently doesn't recycle but according to the rep they get at least 200 packages a day so bad for the earth.

I will go to a different location next time, even though I have to go to the Springs!

My UPS Store #1374 has very good associates and the timing of getting their packages put away is phenomenal. They go above and beyond to satisfy their customers and customers needs.

UPDATE:  From one star to FIVE STARS and this was all my fault.  The package was sent with the same label used on a separate package.  TOTALLY NOT this stores fault.  It eventually got there.

I dropped off a package on a Saturday morning.  FULLY understand there is no pick up on Saturday or Sunday, Monday being a holiday I can understand there may not have been a pick up then either.  Here we are Wednesday morning and there is still no tracking update.

Called the store and the reason for the ONE STAR REVIEW is the horrible "BLAME THE CUSTOMER" attitude by the lady that took my call.  I expressed my concern and was told basically you are bring ridiculous.  Told the item was picked up Tuesday evening which doesn't show on the UPS website.

In essence the CUSTOMER IS WRONG and quit bothering me was her entire tone.  Looks like I need to find another place to take my UPS items

The best UPS store ever. Very nice and helpful people. I never had to wait in line here.

I had some important packages delivered from a 3rd party abs they were to be held at this UPS store.  I never received a call or an email stating they had arrived.  When I call the manager she raises her voice and told me she “has called me 5 times and she sent it back to sender before she never got a response.”  I never received any call as I screen calls daily for my business.  She made it seem like it was my fault without looking into the circumstances and trying to figure out what happened.  Come to find out, there was no number placed on the package because I called the sender to find out what was going on.  If you hate customers and hate customer service, don’t work someplace where you have to talk with people and troubleshoot problems.  I may have to have this same package redelivered.  If my experience with them changes, I will update my experience.

Signarama Fayetteville, AR

I had the pleasure of working with Bobby Jackson and his team on an important project. He was incredibly helpful, finished the pull up banner we needed ahead of schedule, and it looked great! We will definitely be reaching out to Signarama again for our next project. Thank you, Bobby and team!

Signarama were so quick to get our sign up! They made the whole process so easy as well and very affordable for building signage and install! Any small businesses looking for signage in the area should give them a call. They have been a pleasure to work with every time I have had to call them. Not to mention, they printed a vinyl banner for us SAME DAY when our other (pre-arranged) option fell through AND delivered it on the way out of the office! If that isn't excellent customer service, I'm not sure what is!

The best around when it comes to customer service and quality. Chase is a true gem to work with. They can do Anything you can come up with. Truly appreciate having a local company like this in NWA.

Needed to get some graphics quick for a last minute fix for an inspection and Signarama pulled through!  They had same day service and we were able to get the graphics installed and pass our inspection.  Thank you!

The cost was a little more than some places I found online but they got it done quicker and for a better price then other places I called locally. My banner is good quality and I am happy with it.

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