Batteries Plus

Went in for a battery issue. Had a quick chat about my broken key fob and in 5 minutes it was fixed. These guys are professional, knowledgeable, and service oriented. Don't hesitate to stop in their shop.

WONDERFUL STAFF AND STORE!  Excellent all-around service, prices and inventory. I was very pleased with how nice and helpful the staff was. Clean store! GREAT PRICES. I went w/a family member who needed an obscure type of battery and your store had plenty in stock. GREAT EXPERIENCE AT THE T.O. LOCATION!

Worst service, no respect of customer and apologetic for not canceling my battery installation appointment as soon as we was aware there was no battery in stock. Apparently Carson , the person working at the time couldn’t understand that calling and “leaving  a message that goes straight to voicemail” is not contacting the customer.  A text message is not the same as actually contacting the person to “confirm” receipt or even emailing to canceling the order.  As everyone knows Los Angeles - cellular service is not bad more so on the road in the hills and messages can pop up hours or days later -  I asked him did you try to reach me again or cancel the order as the cancellation email would have done the job.  B “ I didn’t want to cancel the order until I get confirmation of what I wanted to do. Really?  Wait for me to show up to tell me sorry no battery but I called you.  This was not coming from a teenager.  Will never again visit this store although I had excellent experience in other locations where I have been a customer for over 5 years.   But this is a typical problem of franchised  businesses where is a hit or miss it depending owners and employees working at locations who cares less and was completely un apologetic of not making an effort to help the customer avoid driving for about an hour to the specific store as there are not many close by and many seemed to have closed…I guess I wonder why?

Excellent and professional service, I googled them and then called them to replace my car’s battery. All in all took me 30 minutes to go there, change the battery and job done. I wouldn’t be more than happy. Thank you to their staff

Quick service, really friendly staff, came in for a key fob replacement and the lifetime warranty is very affordable. Overall great experience.

Hockessin True Value Hardware

I love shopping here because the people are so friendly and it’s important to support our local businesses. If you are looking for something that they don’t carry, just ask! I have spoken with associates who have ordered special items for me. I also get excellent recommendations for supplies and enjoy getting recommendations from the ladies who work here. Thanks for being a staple of the Hockessin community!

Nice and helpful staff. Been here a few times now and it’s not like Home Depot or Lowe’s where staff are hiding or trying to ignore you. Pretty much have everything we need and in and out quick.

I'm in here regularly, so no review is necessary other than saying another great small home town hardware store. Everything you need, helpful,and friendly employees. Just right. 👍

I really enjoy this hardware store because the staff is so helpful and friendly. They showed me where to find everything I was looking for and answered my questions. I got my knives sharpen (all 9 of them ) at good price. I going back next week to get my axe sharpen along with my pruners.
They have some interesting things that if I had more time I would have shop and bought.
Great store and great people 😁

Friendly, family service type vibes. Tyler was especially helpful answering my questions, Thanks so much for the informed recommendations.  Will keep me coming back to Hockessin True Value over either of the home improvement big boxe stores.  111% satisfied

Walked in with a shattered phone screen and low hopes but Batteries Plus came through and I am writing this review using my new phone screen! Thank you so much for the quick fix!

Buyer Beware. I tried to take my wife's broken phone here to get the screen fixed. The old man with the huge baldspot insisted on having the password and going through the phone even though the tech wouldn't be in till later. Took the phone back and left.This place does not respect your privacy.

Piss poor customer service and will sell anyone anything just to make a buck. Sold us the wrong battery for our scooter, which mostly sits and is hardly ridden, it's was the wrong size and been having problems ever since purchased. Come to find out that they sold us the wrong size, exchanged it 6 months ago. And refused to make good on their mistake. Instead, tried to sell us a new battery with a 10% discount...not even close...will never spend one red cent there, ever again!!! D&D Motorsports knows how to treat and appreciate their customers!!!

I needed a watch battery and was presented with a wonderful lifetime battery offer. The gentleman who
helped me was knowledgeable and friendly.

Great customer service.  Handled my battery issue very fairly.  I was very satisfied with their resolution and handling of my issue.

Been using this store for probably 20 years. Long term employees are helpful. Only place to buy batteries in Butte County. TY!

Very nice, helpful people that work here! Make sure to call ahead of time and ensure they carry what you're looking for as the online ordering does not guarantee their stock.

I ordered a battery online, but when I arrived, they informed me that they were unable to get that battery in stock. They helped me find a compatible battery that they did have for my motorcycle, and it was still a great price and works perfectly.

I’ve had great experiences with this Batteries Plus store. I usually don’t review chain stores or many retail stores because there is such a high turnover rate and each experience can be different, even day by day. Over the years, I’ve noticed that the owner of this Batteries Plus store must be hiring not only informed and intelligent workers, but also ones with great customer service. I just walked away happy, again, from this store after learning a lot about my specific key fob and I shouldn’t even be happy because as it turns out, I might have a defective one. The knowledge the employee had about this key fob (as well as how to open it because it’s apparently a very tricky one), was very helpful to me, as I bought it from a local locksmith and I can take the information that the employee gave me to this locksmith, who I paid quite a bit of money to.

I was tempted to give a 4 star review because when I first walked in, the employee I’m talking about was actually on the phone and the first employee couldn’t open the fob and told me to go to the dealer or the locksmith to open it. I asked the guy if maybe the person on the phone could open it and he said “no.” As politely as I could, I told him I won’t mind waiting for him, just in case. The guy just walked away kind of in a huff. The employee that ended up assisting me got off the phone and said “Oh this kind, yeah this one’s a tricky one.” He opened it right away and began telling me about a few other fobs that have this issue and it’s apparently rare. I mean, the other employee might actually be quite knowledgeable but just hadn’t come across one like this one before. He also could have easily said “let’s see if my fellow employee can get it open.” Waiting that extra minute for the employee to get off the phone saved me a lot of time and hassle.

Because of the fact that 99% of my experiences with Battery Plus have been excellent, I’m just going to assume that the first employee was just having a not-so-perfect day. I’ve been in here enough times to know that this store is above average in experience and customer service and deserve a review that matches that reputation.

I forgot to check the helpful employee’s name and didn’t see it on the receipt but if you see a tall guy with dark hair and transition bifocals (I believe 🤔), I’d head to him first, but there are excellent employees there that know a lot, including the guy who just so happens to not be able to open my particularly tricky key fob! Kudos to Batteries Plus on Zanella.

I had the battery replaced in my phone. The wait time was a little longer than expected as they were short-staffed, but the price was by far the best of the places I called, plus they emailed me a $10 coupon. I scheduled my appointment online and was able to get in when they opened at 8am, which I appreciated.

Super friendly and courteous. Called to let me know that CA environmental fees would be charged at time of pickup - instead of waiting until I arrived. Attendant loaded the big batteries into my vehicle without any complaints.

I’m always extremely satisfied with the service and prompt response from the staff at this store, been using them for years, they kept my iPhone 4s alive and ticking and we recycle or used parts from my children’s 4s models when they “had to use the newer” less reliable upgrades.
Always best advice, experience and knowledge through all product lines and other service providers. They are my 1 st go-to for the real scoop.

I was never given the option to just purchase a car replacement key fob battery only the Life Time Warranty at $21.99. Purchasing the batteries alone would have only cost $9.00 for two. This should have been explained/offered at the point of sale not after. I felt decieved by the process. Not a good experience!!

quick ...fast and price with 2 yr warranty worth going there..Sales staff always knowledgeable and helpful..Will keep going back

Everyone from the first photo call to completing the order was a breeze and picking them up at the door was so helpful thanks Batteries Plus

Great customer service.  Very helpful staff. They fixed my cell phone within a couple hours and helped me find light bulbs I've been looking for to fit a small lamp.  Highly recommend!

Incredibly rude employees. They are pushy when trying to sell you stuff yet extremely unhelpful when help is needed. I work with industrial electrical systems and in my opinion  I was very surprised with the lack of employee knowledge which was delivered in a very pushy and condescending way.  Fortunately as a consumer I have many other choices. I'm voting with my wallet; I will never return.  I hope the management is intelligent enough to understand that businesses need consumers.  Consumers have many online choices; for a store with a physical presence to be successful,  it's important for the store to focus on good customer service; in my opinion the store falls short on polite service.

Employee is pushy and argumentative. Does not spend any time trying to aid customer in purchase, only pushing personal opinion on why the customer should buy what she says, and not what they actually need.

Great service. Had what I needed in stock at a competitive price.

I had an older iPhone 8 Plus that my husband uses, it works well and has a nice matching rose gold Mophie battery case so decided to replace the battery as it was just about shot. the ladies who I assume own/ran the store were very knowledgable, the battery had to be ordered and thankfully no supply chain issues, and she called me as soon as it arrived. Thank goodness for our local Batteries + Bulbs here in Vacaville.  it is next to Denny's so we had breakfast while waiting for the install.

Bought a “new” battery for my bike on Monday took it home and it was dead, bike not even able to turn over once. That’s fine I just threw it on the charger and left it for a few hours. I came back tried to start my bike still didn’t work so I put it on my secondary battery charger and left it over night. Next morning only 80%. I didn’t have time to take the battery back until Thursday so it was on a trickle charger for 2 days. Get to the store they test it and say it’s 90% charged and it’s good. Well if a battery is brand new and I paid $130 I expect it to be 100% and not have to be charged as soon as I get home. I explain what I did and that it goes to around 5v under load. Well this girl then tries to bench load test with a multimeter… then proceeds to tell me it’s got 12v. Slightly irritated she asked her supervisor if I could just exchange she says no so again I explain why I want a new battery, no dice. Then a third employee gets in the conversation, again tells me no and that’s it’s my bike. I didn’t know they were also trained mechanics!? Anyway we argue I leave and get a new battery from cycle gear take it home OMG it was the battery all along! Will no longer be shopping or recommending them to anyone.

Reply:If who ever replied to my review would bother reading it completely then you would see that even after 3 WHOLE DAYS on 2 CHARGERS it still was not at 100%. What other evidence of a bad battery do you need. Your people couldn’t even bench test correctly, why would I let them try to test it in my bike??

Jersey Architectural Door & Supply Co.

Jersey door has been a staple in Atlantic City for at least 60 years that I know of. The  family has been very responsible in supplying and making sure that they have the best crew and materials available for a top-class job. They're not the cheapest, but they are the best.

I love the fact that you can see the view of everything that you're looking for

Fazzino Auto True Value

10/17/23
Did ya' ever notice that when you can't find what you're looking for in one of those big box "home improvement" stores, and you're ready to give up, you decide to try just one, more, place?
This is that kind of store you finally go to, and find that item you were looking for. Score another one for the mom & pop hardware store.
Fazzino's (or Fuzzynose as I affectionately call it) has more hardware than the modest size of the building would seem to be able to hold.
It's my go to place for both hardware and NAPA auto parts on those occasions when I need them.
Fazzino's is an old, well established family owned business that competes well against the big box stores because they have what you need, when you need it.

Great customer service!  I had a key cut on a very expensive blank.  The key was cut too deep and didn't not work.  They made good on it.  I've also had great customer service on the auto parts side. They went the extra mile on a Sunday to get the part I needed and apologized for the delay.  That's the way it should be.

First stop here to support the local guys.  Staff is helpful.

A great old-school hardware store.  They have 90% of everything you could need, and know 100% of what they have.  Any time I've come in I've received efficient, friendly and knowledgeable service.  Even if I'm calling to find out if they have something, they don't guess if it's on the shelf, they put the phone down and go look to see how many they have.  Awesome store with great people working there.

I stopped by to see about a door lock set and Mat assisted me.
The lock set I had bought at another store didn't fit and Matt suggested slotting the door which I did and it worked out Great!!
Thanks Matt and Fazzinos True Value is my New Go to hardware store .
I should have gone to you First. Matt knows his Stuff.

Portland Home And Hardware

The guys in there are always willing to help and go the extra mile and I appreciate that.

It is now Ace Hardware. Staff friendly and helpful carried my purchase to the car.  Well stocked and reasonably priced.

Great store!! Local owned and sooo soo kind everytime I go whether for birdseed or odd garden/car stuff. Super friendly and they always carry my mulch bags or birdseed to my car. Won't stop going ever.

Love  this  place  always  have  what  I need  . I didn't  no ace in East  Hampton   brought  them  out  ! I guess  now I'll  go to  East  Hampton  for  my business  .

Ok place to get stuff in sn emergency but the kids that work there could care less.

Saybrook Hardware Co.

This store is affiliated with the ACE Hardware Brand and the mantra of the customer focused level of service ACE is known for in all locations.  It is always a pleasure to shop at the Saybrook Hardware on Main Street - it's the Ace Experience, without a doubt. Family owned with many familiar faces, the associates go far above and beyond the call of duty.  The staff is friendly, well versed with the products AND location of everything in the store.  Not in stock?  Saybrook Hardware is more than happy to special order for you.  So incredibly focused on the customer experience.  This is the # 1 difference and the reason why I shop local and avoids the Big Box Stores...

They have darn near everything, but the lady that I dealt with looked bored and not at all interested in really helping me. But, that’s Connecticut. Not really all that friendly folks in the state, and I was born and raised here!

I've been buying at this store for almost 36 years. The staff is always helpful and knowledgeable. However, checkout experience has been deteriorating for quite a while now and last night really made me wonder why I continue to spend my hard-earned money there. No greeting by the clerk, after announcing the amount (which was the only sound she made during the transaction) my receipt was  silently pushed across the counter. No thank you, no have a nice night, nothing. And yes, I did say hello when I walked up.

I don't get that at Stewart's in Clinton, which, btw, is very close to my house. Smart business practice dictates greeting a customer and most importantly, saying THANK YOU.  You need work Saybrook Hardware!!!

A very good old time hardware store. They may not have all the stock that Home Depot has but they have most of the things you need most of the time. The employees are quite knowledgeable and can find things in all the books and crannies!

Quality items for sale in this store. If they don't have your item they try very hard to locate it order for you and have in store within a few days. Brian the store manager has his staff trained very well to assist all customers. Prices are very competitive.

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