Banco BBVA

Be careful *Scam and fraud* from inside this bank in Sun mall the same allied executives mark you and make you install an app called AnyDesk and with this they withdraw your available money in several transactions at the same time without the possibility of return why are they colluded, agents from BBVA DF are already investigating this branch, for now I already have a demand in CONDUSEF.

Excellent service, the service inside the bank takes a long time for the staff to serve you, all the ATMs work well for withdrawing or depositing

They don't know their own processes, I had to go to another branch. They even leave us waiting outside when it is raining and they don't even give us a number (shift) to ensure that we will enter.

I'll edit it after a while but for now 5 stars because it's open on Saturday

It is a great bank with the debit card to have your payroll and make your payments and purchases with the BBVA application and good service in customer service branches.

They are currently repairing the façade, the attention has been fast and efficient

They are scammers, really be careful what they sign here.

I was just going to replace a lost card and they wanted me to sign a credit opening contract. Fortunately I wasn't tired and I managed to read what it was and the story didn't end badly.

I also recommend the Pabellón M branch more or definitely move to BanRegio.

Can I make a deposit without having a card or what do I need to do it?

Only two stars, one for each of the two people who were able to assist me. Good, fast and kind. The rest either just make something up or don't know anything.
More than 1 month to resolve a detail with their old ATMs.
I recommend that you go to the branch that is in Plaza Pabellón.

The service is always fluid, the executives know about any issue and resolve it immediately.

They should notify you of all the requirements to open an account, today is the second time I have tried to make one, I took everything they could and after 40 minutes of waiting they told me that I need an application, said application could not be downloaded to my cell phone and I lost time. If they had told me all the requirements I wouldn't have wasted my time.

Appalling. I've been waiting for half an hour for them to attend me just for an account statement, they don't respect the numbers they give very badly because it's not the first time.

Excellent attention always. Very good employees always attentive.

BBVA Bancomer

They are a bunch of incompetents. Apart from the fact that they take too long to serve you... Terrible service, better look for another point to complete your procedures. And the staff is too grown up for what they earn......

Very full, without executives, with only 1 window to serve, the people there are very friendly, but they lack a lot of staff

Terrible service, they wash their hands and there you can't fix anything, it has to be done by phone, the operator answers and it's of no use to me, I need to talk to an executive.

Super terrible service, it can't be that the customer service executive leaves you waiting for 40 minutes because she went to the bathroom and I can't even leave because my procedure was already halfway done.😤😠

They asked me for an amount of money to be able to have a basic booklet, which is a lie, I asked three people from the bank and they told me the same thing, since a day before my husband did the same procedure in another branch and they did not ask for anything other than the documentation. They gave me the option of the app but I told them that it was not possible and they gave me the same answer "you need $2000 to open an account" and even online they mention that $ is not needed to be able to do the procedure. Appalling!

BBVA Pabellón M Bank is located outside the Pabellón M building in the central area of ​​Monterrey, service is from Monday to Friday through appointments at the entrance of each branch, it has a waiting room, air-conditioned facilities, customer service with information about savings accounts, debit cards, credit cards, auto insurance among other services; At its windows you can carry out operations such as payment of services, deposits or transfers, check cashing and more possible services consulted upon entering, it also has ATMs that operate 24 hours a day, 7 days a week, within its security it has personnel and surveillance cameras. Excellent service at desks, windows and ATMs.

Terrible service, they sat me down to wait for more than 20 minutes and the receptionist was only on his cell phone when he himself said he would assist me because it was a quick process, I had to go to another branch.
He would have told me from the beginning that he didn't have time to attend to me, it only made me waste my time... 😠

In my opinion it is a good Bancomer branch. In my experience, I went at 3 pm on Monday, there were approximately 6 people waiting to be attended at the windows (by sierro these are covered for waiting customers). The lady at the entrance is very very kind and super cordial. He directed me to an ATM to make my deposit and he was there until the end. I recommend both this branch and the begging hours.

BAD ATTENTION, FRAUD AND DECEPTION
Terrible attention from the moment you arrive, I asked them for a cover or something in digital format, they told me they would send it to me and that was not the case.
I asked about increasing the deposit limit and they told me that to increase my deposit limit I had to have savings in dollars which was completely false, the reality is that they sold me insurance without my consent called META SEGURA.
It turns out that Meta Segura is a life insurance that in case you are missing, they give your beneficiary the insured sum, in this case 13,000 USD, to be able to recover your money if you can do it before the period, which was 13 YEARS, only that they give you a part.
In my case I will be able to withdraw 364 USD of the 526 USD that was taken from me and that starting in the seventh month.

The bank is very large but only three boxes

BBVA Loma Larga

This branch is very bad, the ATMs are not helpful, the staff's attention is very bad

Good location several ATMs available to use

All good, the attention is excellent from the executives...

The only thing is the ATMs, which sometimes don't work and swallow the money, you have to wait 4 days to get the cash back...

The telephone banking people are somewhat rude and inattentive, so you cannot make a complaint over the phone, the line is not a good method, but the executives are very helpful

I received good attention from Diego Wong, I went to register the BBVA application. I think they could make improvements in customer service, since at one point the person who helped me was in charge of two areas, the door, and desk service. Greetings.

The executives are slow, you can wait up to two hours to talk to someone and their system is always in "update" so they ask you to call the Bancomer line, there they ask you to go to the branch again, you can spend six months like this and at the same time In the end they prefer you to cancel rather than correct their mistakes

IT DOESN'T SOLVE ANYTHING. THEY DO NOT RESOLVE ANYTHING FOR YOU, DEBIT CARD BAD ATTENTION

How about good afternoon, a telephone number to communicate directly with you, it is related to my account that presents a blockage

This branch is staffed by 2 very capable executives. They help the customer, we have to go from other places looking for good service.

Terrible service at Hilario Martínez, they can never do anything and end up sending you to another branch after having spoken and confirmed that the changes I want to make can be made at any branch.

Once I had a problem with one of the ATMs (they didn't give me the cash) but they gave me a solution very quickly and I was able to get my money, maybe because it was working hours, but in the same way the receptionist they use at the entrance is very able

The waiting times are very long, they have a lot of staff standing around doing nothing, and a line of customers waiting to do simple procedures... very bad service, better go to another branch

Extremely inflexible, they try to deceive you when providing customer service, rude, the door does not open properly, they harass you at the cashier, they do not try to help you with your problems, terrible attitude

Excellent attention. I was able to complete a procedure that was denied to me at another branch.

Do you know when this branch opens, I received a card there that expires in the next few days.

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