Banco BBVA

we had a very bad experience because he can't open a checking account because the manager was very rude.
You have a lot of experience and you can't hold a bunch of checks and the manager carries a lot of money.
we had a very bad experience as he cannot open a checking account as the manager was very rude.

Terrible service from the executives, incompetent and a banker who is not trained to do her job.

Terrible attention. They didn't register me properly when I asked for a business account... I've been making changes for a month to obtain an account in dollars and since everything is fine they tell me that I can't have it because I'm a natural person, and the website shows that it can be obtained being physical or moral.
I'm going to change branches

Getting worse. Super slow service. Improve the service or already close.

Comfortable, with its own parking and the possibility of parking on public roads

If you are going to make a payment or service that is paid exclusively at Bancomer, they do not let you pay with credit or debit cards from other banks, that is how absurd and illogical the banking system is!

Infinite waiting times, the same as always. Never change BBVA. 😄

The customer service offered at this branch is terrible, the staff is not trained and does not follow the procedures.
I am currently living in the USA but I continue using my BBVA accounts for movements and recurring payments in Mexico but the application was blocked and I could not unlock it since I do not have the same registered cell phone number.
A friend from Mexico began to help me with the process to regain access and they asked for a signed letter where I gave the permissions and I sent it to them digitally and they commented that it would have to be notarized and only from the Mexican consulate. In the process plus shipping it was 300 USD and they asked us to leave it for legal review and they never spoke to us. When we went to ask, after 5 weeks, they told us that it was not enough and that now they need PDFs and they accept that they be digitized.
This is where I wonder, why didn't they ask us for this from the beginning? Every time my friend goes to review the procedure they come up with a different story or requirement, meanwhile I have not been able to resolve the problem for more than 4 months and therefore paying interest on my credit cards because I do not have the access to make my payments. payments between my accounts. Not to mention the days of work that we are both losing and that cannot be recovered from the poor service and treatment that has been given to my friend from the executive who is handling the procedure to management.

I would like to mention that Mr. Eduardo Chavez, who is the person who assisted me and who introduced himself as the branch manager, does not have a good level of customer service. Terrible response and solution capacity to account holder requests. I do not recommend the service and/or attention of Mr. Eduardo Chavez in particular.

BAD SERVICE!

I went to make a deposit and since it was not more than $10,000, they told me that I had to do it at the ATMs, but the line was huge and there were no people at the cash registers!!

On another occasion they denied us to pay a check because the ink looked purple, where does it say that checks will only be paid with black ink?

I went to the BBVA Vista Hermosa branch and they changed our check without any problem and they didn't put any restrictions on deposits either.

What a lack of judgment the manager of this branch has, I feel sorry for BBVA

The processes are not consistent with Bancomer guidelines.

The San Jerónimo branch in Monterrey has not opened as of 10:05 a.m. When the schedule appears as if it were already open, the guard was asked and he doesn't even know if it will open or not today, December 16.

Understaffed and inept; On August 11, I wanted to increase the level of my account to make larger deposits, but apparently there were no executives available and the one who "receives" you and gives you your file to be attended to, posed as an executive and gave incorrect information and inconsistent that according to what I have to spend my payroll to increase my account level,

At that time I was fed up with everything and I also wanted to give him the opportunity to doubt because he was carrying out several procedures that day and perhaps the inept person did know what he was doing but apparently he did nothing, he just passed my payroll and I had to go to another bank to resolve my issue, which simply made me waste my time and doing double work for nothing when it was a simple process

Apart from the disastrous service, which according to my "appointment" was the wrong location when it was the opposite, the virtual executive who did something stupid to my account, which was therefore the reason I had to go to the branch to solve his mistake and they took me out with This mmds didn't even help me at all... I don't understand how people like this bank, all disastrous and incompetent in everything; And if it weren't for my payroll, the net would never recommend you to open an account with BBVA.

Today I went in the afternoon at around 5:30 p.m. I went to the ATMs that are open 24 hours a day. These ATMs are very practical since you can make deposits at any time of the day or night, there is a lot of movement of people who use These ATMs, I use them more than anything to pay for the raffles in which I participate on Facebook. They accept small amounts up to $50.00. What I didn't like was that 2 ATMs didn't have change. And the third one the keyboard doesn't work, the optimum is 2 and 1 appears. And so you press a number and another number appears. They have a ramp so they can access it with a wheelchair,

Hello, they provide good service when I go to make a deposit for my work. I would like to collaborate with you and belong to a good bank. Thank you

It is my bank and will continue to be so as long as the attention of its staff and the excellent service that characterizes it do not change.

very bad information from Mr. Jose Gerrado Rosado Ortega
He gave me a credit card with another account and I can't see it in my mobile app, whether it would be reflected automatically. Now I have to go and waste time and they unify my account and he told me that the purchase would automatically take months. Due to Covid 19, which is not the case, I speak to ask why my credit doesn't go down and it is in a single payment. Now I have to pay everything in one month. What a shame that they don't explain everything well.

Excellent Bank, I highly recommend it, you can make deposits at any time at the ATMs.

They serve you as if they were doing you a favor and the railing on the right side of the bench is invasive with the pedestrian.

The official bank of Spanish bakers ✅ at the service of Mexico

I attended a procedure at 4:30 because they are supposed to close at 5:30 and they wanted to assist me

It says they close at 5:30 p.m. and I'm surprised it's closed, it's 4:23 p.m. very bad

It says it closes at 5:30 pm but when you get to the bank. It is closed.

It closes at 4, they update their schedules save!!!!

Good morning, what is the current schedule?

Banco BBVA Pablo Livas is located in the shopping plaza near Sam's Club and in front of the BBVA Stadium in the Guadalupe area. It is open from Monday to Friday through appointments at the entrance of each branch. It has a waiting room, air-conditioned facilities, customer service with information on savings accounts, debit cards, credit cards, car insurance among other services; At its windows you can carry out operations such as payment of services, deposits or transfers, check cashing and more possible services consulted upon entering, it also has ATMs that operate 24 hours a day, 7 days a week, within its security it has personnel and surveillance cameras. Excellent service at desks, windows and ATMs.

Appalling!
You go to "data update" as you deny them payroll portability they don't give you the service, they make you believe that they did but no, I had to go to another branch where they told me about that.

I went to make a deposit on Friday, the cashier failed to return the money and I called the line and they told me to check it, and within eight days they would return it to me if the cashier kept the money, the truth is dirt and more because it was a large amount

A deposit was eaten, you get desperate because you don't know what to do and the telephone help is not good, another day very early I went to claim what the cashier had eaten and that's it they returned it to me without problem, you just have to wait for the cashier makes a cut of the day, I don't know, be scared another day they will return your money

Terrible service to my mother with a surgery, they blocked her account, they did not let her withdraw, they did not give her information, they brought her back and forth, my mother with a surgery, she had to come to the bank like this, she leaves a lot to be desired, A TERRIBLE SYSTEM

Terrible service at the window. 30 minutes waiting so they wouldn't want to cash me a check. The staff really lacks training.

There is no security guard.
The executives do not respect the shift given when entering.
They constantly have to make calls to "confirm" data that is obvious.
The treatment is friendly but the training is very poor.

PEEEEEST ATTENTION FROM BANCOMER AT THE OBISPADO MONTERREY BRANCH!!!!
IT IS THE SECOND TIME THEY MADE THE MISTAKE OF REMOVING A ZERO FROM THE AMOUNT I HAVE IN CHECK TO DEPOSIT! THEY GIVE ME A RESOLUTION DATE OF ONE MONTH!!! WHO IS GOING TO PAY THE TAXES THAT ARE GOING TO CHARGE ME FOR NOT PAYING ON TIME THE PAYMENTS I HAVE TO MAKE DURING THE MONTH!? BANCOMER?? THE MANAGER BRENDA ROSALES STILL GIVES OUT A PHONE NUMBER THAT DOESN'T WORK.... THE TRUTH THAT THE SERVICE IS GETTING WORSE EVERY TIME IN THE BANKS, I REMEMBER WHEN I WAS A GIRL IMPECCABLE EXECUTIVES... NOW ADMIRABLE!! RARE ONE WHO BEHAVES AT THE HEIGHT AND IS EDUCATED AND ATTENTIVE!!! PFF... THIS IS HOW OUR COUNTRY IS!

For a procedure in which they requested documentation from me, they were unclear about what was requested. They don't let them show a sample so it is difficult to understand what they require.

THIEVES, THEY DO NOT GIVE YOU INFORMATION ABOUT UNRECOGNIZED MOVEMENTS AND THEY DO NOT EXPLAIN TO YOU HOW THEY DO THE SCAM. THEY ONLY DEDICATE TO SAYING CALM DOWN AS IF THAT WOULD GET BACK THE MONEY THEY STOLEN FROM ME.

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