Banco BBVA

The cashiers are first class lazy people. Because they don't want to work, they say that all deposits less than 20K had to be the one and the two full ones because of the ineptitude of their tellers inside the branch. The best thing is that you don't even go to a place where the customer service is terrible. Better go to another branch. This one is not worth wasting your time.

Un señor de ejecutivo, Sr. Mauricio Isaac) trabaja proactiva-mente. Solucionó el problema de la cuenta! Muy bien!!

They made me go back and forth three times... Then I got an error saying I couldn't do it again and said I didn't know... so I started to be a bit truthful... It was resolved right away... as if it was a lie... lol

Terrible service... More than 40 minutes of waiting...the person at the Management attending people jumping people in line... March 25, 2022 at 2:20pm

Terrible service... Now with covid19 and 2 sad cashiers... The waiting time is more than 30 minutes for a CIE deposit

The worst service I have received is at this bank, it caused me economic damage.

This branch has been operating in this location for around fifteen years, and they have always been very attentive and diligent in their work. It is well located and although its parking is not so accessible, it almost always has customers. As a suggestion, it is better to park in a nearby park and walk a block.

It is the worst branch that exists, the manager with an alcoholic breath and gross arrogance and the staff with a total lack of knowledge about the procedures, a shame that such a large institution has such rude and informal staff, in short, one less customer does not give them It doesn't even tickle, but I hope someone's opinion helps you. Don't go to BBVA Contry, it's the worst

Generally the service is passable but yesterday morning we received TERRIBLE service, the lady had an unbearable attitude and facial expression, she had no desire to help, not even the intention, very bad experience, I will take my mother to another branch to have the procedures we need

The branch is no longer here, it is one block earlier, how does the direction of the street go!!

Personally, I have had very good service at this bank. The last time I went I was going with something that I thought would take at least an hour but they solved it in less than 10 minutes.

Why can't I withdraw my money from the section? The app closes when you touch that option

We went to speak with an executive, we arrived when they had just opened, the executive took a while to arrive but he was very kind to assist us, I also carried out another procedure and everyone was very kind.

I went to request an account opening and they canceled the card I had as a minor and they made it impossible for me, the person at the entrance gave me bad information, apparently they are not well trained, I went to another branch and called customer service and they were able to help me serve better although I can't solve my problem yet.

Excellent service, very efficient and fast, very helpful, my favorite branch🤩

It is a pity. We were several people from 3.50 queuing outside. And at 4 o'clock the door boy closes the door for us. Not before letting in 2 people who weren't in line and another person who asked to ask a question. We call the manager. And she never stopped denying us and gave unjustified reason to leave us out. I argue that his capacity did not allow him to let us pass... and he only had 2 ATMs!!. Hence the lack of good care. What a pity, I always go to this branch because it is close to me. But today they disappointed me with that lack of judgment of the manager and the subordinate, how mediocre!

It's my bank, I prefer it over any other
The procedures are quick and easy, clear and complete information, receptionists and advisors very professional and friendly.

It is very small but clean and the staff are very nice.

Excellent service!
They attended to me super quickly and the staff was very friendly. They solved my problem in less than 10 minutes.

I was going to deposit money to another bank account because I had a problem with the mobile application, but the man who was at the ATM treated me very badly and also spoke very rudely to me. I think he treated me badly because I'm an Asian. When another customer stopped by, he treated him well. I hope it's not like that for other people.

Very good service, generally there are few people and the service is fast and the staff is very friendly.

The bank is small in size. Students, professors and employees of Tec de Monterrey usually attend, but the service time is fast

BBVA Bancomer ALLIANCE PLAZA

Terrible service.
I just left the branch.
They told me to go get a physical ID otherwise they couldn't give the money.
I return with my valid passport after hellish traffic and they tell me that I need 2 IDs.
The problem is not the protocol, the problem is that the cashiers do not inform you well, if they are going to apply the protocol you have to inform it in full, not in pieces.

The people at that branch are super cool, they charge you insurance in the company's account the wrong way, but I'm already ahead with drivers, let's see who is smarter

I arrived at 3 in the afternoon to open an account and the girl at the entrance did not even let me take a turn to enter with the executive because it turns out that it is until 1 in the afternoon to open an account because it is a long process and there was only w people to go through with executive m I went to another branch and they helped me at 3:40 and at 4 I was checking out with my account.

EXCELLENT Customer service, the branch is a little small but has plenty of parking. Sometimes you have to wait a long time because it is small but other than that the attention is the best. 💖

Excellent branch good location good parking very good service good protocol

It is a bank that is not very busy, perhaps because it is a little hidden in the square, apart from the fact that the location on the maps is bad. In terms of service, the staff is friendly and they serve quickly on fortnight days. It is an excellent option when the other branches are saturated.

The best location and the best service 10/10

BBVA Bancomer

Excellent service. Congratulations. Everyone very friendly and available.

Excellent branch. Girl but it has good service and ATMs at any time and excellent advisers thanks

Thieves! I have been claiming monthly charges for insurance for more than 6 months. I even requested cancellation due to duplicate charges... there are more than 17 thousand pesos that have been stolen from me... I HAVE CANCELLATION FOLIO!!!!

TERRIBLE!!!! SERVICE In no branch they treat you badly but this one was rude and procedures that are done without any problem here they did not want to do them they should train their staff well but it is DISGUSTING!!!!!

Terrible service at this branch. Don't waste your time and go to any other. On my last visit I went to cash a check and after waiting 1 hour, I went to the cashier, it took another 20 minutes to do the whole process because it was a check with order and in the end they said "ah, I'm not going to be able to do it." pay because the person authorizing is on vacation.

I told the teller that it is not possible for an international bank to stop because someone is on vacation. The branch manager also could not authorize checks. Outrageous.

I think this branch is not BBVA. The staff is not at the level of a bank of this size.

Small bank with good service, the assistants guide you in everything you need, and if you can avoid waiting in line at the cashier, they pass you to a teller. It has 4 normal ATMs and 2 self-service. The only problem is that although the ATMs must be open 24 hours a day, as it is in the HEB plaza they close the parking lot and you can no longer enter the bank.

Terrible service, the manager Rene García did not even show his face to attend to my situation, as he would help me in practice, and since the deposit movement could not be made, the lady only left me outside the bank, commenting that at the moment they could not do it either Receiving the deposit in the box, she was rude and only entered the bank commenting that the manager would not have it because they did not ask me for mail or any information, they just left me outside the bank. Very rude bbva sucks with that service

It doesn't take more than 5 minutes to use the ATMs, I had no problems withdrawing, very fast at an ATM. Located in a good area, since it is in the HEB shopping center.

Sorry, could you help me by sending me the CR from the bank, please, I need it to register for the scholarship and without it I cannot continue with the rest of the procedure and I have until June 9 to finish the scholarship procedure but they ask me for the 4 digit CR from the bank thank you very much

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