BBVA Bancomer Basque Quiroga

Terrible attention, terrible service, they scam! The ATMs scam, I deposited some money on October 6, 2023 and the ATM swallowed it, they are thieves and now they say that the money did not come out in the count and one needs the money, I don't know why they are such thieves😡 it's in the Suc de bucareli el ATM 7487

If there is a definition of poor and slow service, it would be this bank, 1 hour on a normal day for them to serve me and all because they were taking a woman's money by giving her loans just because. Greetings to the cashier and the Director for not having made the effort to serve those of us who had been there for an hour + what had accumulated.

Terrible service, a lady treated my mother very badly today, she did not want to attend to her because my mother is not a customer, she was only going to make a payment and she had her waiting for more than an hour to attend to her, when my mother asked the Miss, Sisa could attend to her since she didn't have people and my mother had her turn and all of her he answered no, he would attend to her whenever she wanted, what kind of bank is that?! Are we not worth it if we are not clients, terrible service?

Terrible service from those who are there when you enter the branch, they do not allow you to enter the cashier and they force you to use the ATMs supposedly supporting you and they do things poorly, the times I went to follow up on my clarification I saw several people in the same situation and they saying the same thing they even say that the system does not allow those movements to be made at the cash register

Very slow service, and a terrible choice in that you have to deposit large amounts outside at the ATMs and not at the counter safely. In the external row, anyone can see and hear what you deposit or withdraw, giving users a little more security.

Banco BBVA

It is the closest to my work, excellent service.

It is one of the banks where there is more queue, especially if you are a user without an account. One hour to be attended. There is also no special line for the elderly or the disabled. See that for these people waiting an hour is a real torture.

Terrible service, they give shifts that never pass, I went to make my tax payments and since they are not services that generate profits for them, they leave us behind, I wasted my time in vain!!

I went to the bank today, April 12, 2022 at 12:32 p.m. to make a deposit to an account number that with reference and the ATM did not accept it, going with a lady to help me make the deposit in Said cashier but he told me to wait for a while and now I would return something that never happened and I had to make the deposit at the window since it took about 10 minutes. and he never showed up to help me at the cashier

arrogant mrs. cleaning maybe old age or less pause but I won't tolerate Ami yelling at me and at a girl who was simply waiting her turn, I hope it doesn't last long for yelling at customers just for asking to borrow paper (I asked her) I HOPE THEY RUNS HER FROM THE HEART I say it

I always have the same problem, I have to be behind the person to give me a turn for up to 40 minutes and I had to wait being the 1st in line and then they have a face that leaves a lot to say, the other services are very friendly even though Yes, it takes a while to serve you, but the other services are excellent.

I don't understand, since a bank doesn't have change, for the simple fact of not having change I will change my portability somewhere else ❤👌🏻

I asked the same question repeatedly to different employees and each one gave different answers, so if you are going to ask what are the different account options you have to open one at that bank, you end up with doubts.

Of the worst in attention, on the other hand, they do not know the processes, some tell me one thing and other executives another.

Terrible service, very slow for the simple fact of a problem that I cannot log in to the application on my cell phone, it took 2 hours I hope they can change their receptionist soon, the guy is not given the job, he has no idea what he is doing there the poor thing.

The photograph was taken with the support of the person on the phone. I'm not very good at technology, but I followed the instructions. What I don't know is if it was done completely, since I wasn't at home and my battery ran out. of the cell phone

Good attention. Although very slow, there was only one person serving at the window.

The executive Jesús Vienna and the manager on duty are pedants and arrogant, they treated me in a way never seen before in any bank. I went to request that money withheld from a transfer be released and it seemed that they were going to pay with their money. The money was there and only my credential was taken care of and the executive Jesús Vienna with a strange and rude attitude ignored me as if he were doing me a personal favor. Later I went to management to explain what happened but the woman who was there took the executive's side in such a way that it seemed that they were even a couple and also in a pedantic attitude. I don't know what the problem was with this executive, I don't know him in my life, I've seen him but it seems like he had done something to him in the past. I CALL ON THE BANCOMER AUTHORITIES TO BRING ORDER WITH THIS EXECUTIVE AND THE MANAGER WHO INSTEAD OF LISTENING TO THE CUSTOMER OWNS TO BE THE OFFENDED AND ATTACKED ONE. THERE ARE THE CAMERAS AND AS I TOLD HER, I WILL GET TO THE LAST LEGAL CONSEQUENCES WITH YOUR BANK. THIS IS JUST BEGINNING

Terrible attention from the lady who is handing over shifts.
* poor treatment of an elderly person who clearly needed support. He received the opposite.
*made me wait longer than necessary. Does not guide the client correctly

Terrible experience in every sense, the waiting time is excessive and unnecessary, I had shift B316 when they attended shift B311 with a waiting time of 29 minutes that became 40, even though the previous shifts did not even pass.
In the end the wait was in vain and nothing was solved for me, due to lack of empathy and desire to work.
If you have to go, I recommend that you be prepared to waste a lot of time, because at that time I had to see many people who went to the bank in vain and were very poorly advised.

I went to the ATMs and everything was in order and very clean.

There is a long wait to do anything in the branch, the commissions are higher than what they advertise, it is very difficult to hear them when you talk on the phone because their telephone system is terrible, too many "security measures" that seem to me to only hinder the use of its services. The good thing is that there are many ATMs

Bad service I went to the bank and they told me that they had closed the system that I had to wait

Those who serve are very friendly. ATMs fail often.

Quick attention from executives if you arrive early. ATMs always clean and there is not so much line

Well located, no parking, attentive staff, only 3 ATMs serving, lots of people, clean facilities, with cameras,

The shifts say a waiting time of 3 minutes when in reality it takes you 3 hours waiting for an executive to serve you, the tons of people waiting and only 2 executives serving, it really takes a while

Clean and good service. There are times when it is full of people, so keep in mind that it may take a while.

Yesterday, January 9, from 23 to 1:00 p.m., I was there for almost two hours. For them to serve me, there was only 1 open box
I think it was the worst attention in that branch and all because of a returned check that they had. No, the money had already left the account, lousy

They take a long time to serve executives, they do not respect the order of the shifts, more than an hour and 20 minutes waiting for attention and there were almost no clients.

At the window the service is good, but it depends on what time you go.

One of the worst branches to go to do some procedure or clarification, one or two executives attending and they do not know how to do the procedures, they are lazy or they just don't want to do anything, very very long waiting time and they do not give an answer, I went to the same twice process with two different advisors and none of them gave me a solution, in suc. Excellent center, they immediately resolved what they could not do in this branch

If it were possible, not even one star gave terrible service, only 2 cashiers and one arrived early, the cashiers remained unattended for a long time.

Bad experience, the cleaning lady is the one who organizes the cashier, she doesn't bring a mask and says that there is only 1 line to withdraw and all the others are only for deposits. So relax a lot. Ask to queue closer without respecting a healthy distance. Since it asks you to put gel on but I don't know how to respect the line.
I hope bank employees can be more aware

BBVA ventura bridge

The service in the bank is very good, but I had a question and when I wanted to communicate by means of the telephone number indicated by the branch in Google Maps, it sends me to BBVA Nacional, (where by the way in the last step for them to answer me, it cuts off communication ), not to the branch I want to contact . It is truly frustrating trying to reach you by phone!

It's a lot of one star, the problem is that there isn't anything to give it -5 stars, the executive of this branch won't open an account for you if you don't take out insurance or change your payroll to bancomer, the detail is that he must manage these services with each and every one of his clients and that is how he could achieve his goals, not wanting to force an opening... Lay back, get to work!

The worst service at BBVA Bancomer, even at the downtown branch, they serve you faster, the procedures they know how to do are counted, you ask them for something and they take ages to process it, in conclusion I am USELESS.

Terrible service!
More than an hour and a half waiting for our turn to be delivered at the entrance. Two executives attending to people "who had procedures from previous days" without respecting the assigned shifts. The manager was absent and when she returned to her cubicle she said she served only preferred customers. It's a shame about that branch, really all of us users were upset and they decided to say that "that's how it was." I hope they supervise, before they had excellent attention and service.

Terrible service, more than 1 hour waiting for a single shift at the cashier.

Executives do not respect shifts. I got to the bank and there wasn't a single person there. Even so, they entertained me for 1.5 hours passing people WHO DID NOT HAVE A PRINTED TURN.

I went to the same procedure three times at the desk. Cashiers do not provide services, rather they put up obstacles or do not share information in a timely manner.

If I could, I would give it 0 stars, terrible service, very slow to work, staff standing around doing nothing instead of giving them a computer and streamlining the procedures.

This bank is absolutely horrible. We sat there for about four and a half hours to open an account. We finally open the account and the app on our phone. It was only at that time that we were told that we were going to be forced to open up a separate savings account that would have money withdrawn that we were not allowed to touch for up to seven months. At no point in time did anyone ever tell us that this was a requirement in order to open a bank account. In my opinion the people here were looking to steal from us and in the end we ended up canceling the new bank account immediately because we're not going to allow them to extort us for $400 USD that we could not use just to open up a bank account. Thieves.

Careful attention from the door congratulated them

Really good service and solution to my financial needs. Care has improved a lot

Good and fast service. The parking spaces are limited, be careful, slamming doors are an everyday occurrence.

VERY BAD SERVICE AND SLOW AND THEREFORE YOU TAKE HOURS FOR ANY PROCESS, IT IS ONE OF THE BANKS THAT HAVE ASSAULTED THE MOST, THE PARKING IS VERY UNCOMFORTABLE AND THE SIDE PARKING IS VERY UNLEVELED AND YOUR CAR CAN SCRAPE UNDERNEATH, THE INTERIOR OF THE BANK IS VERY I HAVE REDUCED UNCOMFORTABLE. I DO NOT RECOMMEND IT AT ALL.

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