Banco BBVA

I am happy with the attention they give me, the girls are always very attentive, I do my paperwork quickly, I say the paperwork takes too long, but in general it is always very good.

Terrible service, I went to have my information updated, 2 hours waiting and it turns out that they canceled my card for not updating my information, and I enter it online and they never answer, we should as a people unite and withdraw our money from these banks

Bureaucratic service without common sense. I do not recommend BBVA, they are worse than a government office even though they are urgent procedures.

What was the small module installed at the entrance of the bank for?

I want to share with you a bad experience that I had in this bank, I went to withdraw a large sum of money and a plan with many ATMs tomorrow is to give you less money than you asked for something like an ant robbery, when I filed a complaint they checked cameras and They counted the money, the employee cynically said "I didn't give you the money because the bill was broken." What good people, not wanting to give me broken money, not only did it end up with this, but the poor attitude of the manager was what completely disappointed me. Instead of disciplining the cashier for trying to be smart, he treated me like I was just another scammer. In the end everything was resolved, they gave me my money back, but at least an apology for wasting my time and calling me a thief from the manager never came. We want a better government but with mediocre, corrupt and poorly educated people we get just what we deserve.

A very clean bench. Even though they then make me waste a lot of time with financial transactions that they know how to do and don't do.

It is quite annoying that they condition opening an account to taking out insurance when it is well known that it is an illegal practice.

The busiest bank in this area, with customer services typical of this line of business, modern offices and good service, although at peak times and dates it is saturated and its service takes very long.

The WORST service to attend to the executives, it took more than 3 hours to get out better and several people did the same, the shift says in 15 minutes and nothing was requested for the presence of the manager and they just say he is not there

It has been the worst experience we have had in any bank. If you come to do some procedure that does not involve purchasing a product, they do not give priority to your turn, and they shamelessly serve people who have arrived after you. When asking why the delay, the executives blatantly respond that "their clients" have priority (those who have purchased products here), and that they will let their clients pass who don't bother so much, because they have to earn their commissions and as You didn't hire here, you just bother and you don't generate a commission. Never in any bank in any country (and I have had an account in at least 3 different countries) have I seen such disastrous and poor service. If you can, avoid hiring anything at this branch, even consider other options in the market.

I am not a customer. But I'm a neighbor. We have spent years putting up with your security alarm going off during the day and early morning for no reason. It takes hours to shut up and people can't sleep. I already made 4 reports and they do not solve anything. The next thing will be to go to the municipality for environmental contamination due to the noise they generate.

Terrible service, the executives do not attend, they spend the time talking among themselves and when you approach them to tell them that if they can assist you, their defense is to wait their turn, and when they deign to assist it is only who they want, they do not respect turns, I went already 5 times and in those 5 times in an hour they can't help you, when you ask to speak to a manager they cover each other, the manager never helps you. I am also dedicated to customer service and that is what this branch does not have.

I like this bank more the application is very useful

It's 9:18 and there is still no service in the banking room. Haaa, the cake hasn't arrived yet. 9:22 plus 30 minutes of coexistence and they will attend to us soon.

The place is accessible only to the staff who works there

Why the hell do they have a bank module in an inaccessible place? Is there why?

There is no access, the guard says that it is only for FIRA employees

BBVA Bancomer Santa Mónica

Horrible service, they skip shifts when it's your turn, they are serving several people at the same time, they do not take the procedure seriously. Whoever assisted me, I told him important information and he asked me again, horrible service. Exaggerated waiting time for the service you perform. They should fire those types of people, if they are going to treat me, they must treat them seriously and they must treat more than one at a time. Horrible experience with BBVA.

I was looking for advice and they gave me wrong information. If I stayed with what the advisor told me, they were going to charge me charges for mismanagement of the account.

Additionally, the manager is a despot, she doesn't speak, she doesn't look at you, she doesn't explain anything to you.

If you have an account there it's fast. But the cashiers are nothing polite.

They don't respect turns, you are waiting for your turn and they bring in your acquaintances

On October 13, I went to the branch at approximately 8:30 p.m. to withdraw my payroll. At the first ATM next to the practices, which did not give me anything, it got stuck and I could hear it trying to withdraw the money. I stayed for a few minutes if someone went to that ATM to withdraw and pushed my money, which two people passed by and marked them out of service. Later, I raised my clarification by phone at 8:44 p.m. (still being in the branch) giving me my folio with a response. October 17, 2022 Monday and I am surprised that it came out negative why the surplus did not come out at the ATM, since Thursday I was afraid that during the night he would take out the money obviously I was not going to wait 12 hours to see when it would occur to him give me the money, on Friday, October 14, in fact, I went to the branch in the morning at approximately 9:00 a.m. and with the surprise that it was working normally, it seems somewhat illogical to me that since an ATM marks out of service and there is a clarification at the moment, do not remove it from the Line until the cut is made.... thank you very much for leaving me without eating, annex cashier number

BBVA Bancomer Square Tenayuca

For a long time, they don't know how to do their job, they don't give good information and the manager tells me that I don't know the staff, Mr. Avila has only been working for three days.

They take a long time to serve those of us who are customers. But if you are known they pass you before, worth the order.

Terrible service from the staff, very rude, arrogant. They don't allow you to check out, they send you to practice without assistance. Which causes many problems when doing your procedure. The practice keeps your change and the staff doesn't solve anything.

Terrible service. It's the worst branch I've ever been to.

Yesterday, Friday, I went to request that my credit card be directed to this branch, box 3 told me that until it expired, it would be the first business day for the replacement. I asked the lady at the entrance who gives out the tickets and I communicated by phone and they told me to dial my card number, then option 2 and then option 3, then the card number again and that's it because she told me the answering machine some non-validation sorry to start again. Why do they complicate life and make it so easy for us since the young lady answered me, she would have asked me for my information and request that they direct my card to this branch or an executive from the branch would have assisted me on this matter?

A very good bank to carry out all the necessary operations, good hours and excellent service from its staff, good and modern facilities, there is always ATM service and they are very convenient for making both withdrawals and deposits.

It has very efficient ATMs that allow you to make deposits and withdraw cash

Hey, can someone tell me the CR they ask for in the scholarships given by this bank?

BBVA Bancomer

I don't have many positive comments to make about the branch. The problem is poor administration, the branch has few executives and they take a lot of time.

The waiting lines are long and people "reserve" their place, I only had to wait 2 hours and 40 minutes to be served.

Wrong information, it is an AquaMatic THE BBVA IS NO LONGER HERE

Everyone there is super friendly, they always try to help and if you are looking for an option to keep your money safe... The best bank option!! If you want to hire the executives, they will serve you in the best way!!

Terrible service, they do not take care of the healthy distance, it takes approximately 3 hours for you to spend with an executive, no, it is not clear when attending

Hello, good morning, I need support to obtain a debit card, due to the current situation of the Covid, I don't know if they provide personal service, it really urges me and I need it.

The branch closed without price notice, there is already service, they send the German home branch. Do not go to this branch anymore (12/15/2021)

Aula BBVA Bancomer Financial Education Montevideo

Don't waste your time and go to another branch if you want to resolve problems with your account quickly, where they treat you well and you don't have to make many visits to resolve the same problem, unless you are friends with the executives who serve there (if your case you're going to spend a good few hours chattering). The executives of the Montevideo branch do not respect the shift system, they only serve their “friends” or “star clients” and spend hours “serving them.” 15 minutes away is the Encuentro Fortuna branch where the staff does their job and doesn't waste your time.

Super bad service, the girl at the kiosk on duty spoke to me from inside the branch behind the glass door, she gets upset because I don't listen to her, they finally let me in because I'm going to open an account, two executives alone in their cubicle, 10 minutes of waiting with no more people in the bank than us, we tell him what we want and he tells us that they don't handle that product, when we ask him how do they do it then? He just tells us that they don't have the product and that's it, he doesn't offer us options, it doesn't explain anything.

His lack of desire to work was evident.

According to me, the business of banks is for people to deposit their money by opening accounts... well, that's what I say.

I give it one star because I can't give it less, it's always for security, to the extreme of being ridiculously invasive and excessive, they know you more than anyone else, they have biometrics, voice, face, fingerprints and movement behaviors, etc., all that's left is They ask you for DNA and even an intestinal microbiota profile. And I assure you, they will say that it is for security, but whose safety? If you attend in person and you identify yourself through official means and they also take your biometric records and you have had the same account with them for more than 10 years, they may still deny you the procedures because you do not have double official identification. They do not resolve you in person, calls or emails and they are not in a hurry, you can spend months or a lifetime, even resorting to ARCO rights. I recommend that everyone request it so they can see what I tell them and then they even investigate you or monitor your disk for security. Withholding the amount of your routine transfers with your money and denying you card payments. I want to solve these problems they have given me, settle my credits and get my money out of that bank so I will never return and also ask them to cancel all my personal data.

It's incredible what they do to sell their banking services. Condition the purchase of "home insurance" to allow the deposit of a check, where the issuer and the beneficiary are BBVA accounts (minimum of six months) without knowing the clauses of its validity. The executive has already made his sale, (obligated) he took his percentage and the client struggled for at least six months to pay for inaccessible insurance, now the contract needs to be obligated for longer. The small letters. A real robbery in the desert!

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