BBVA Bancomer landscaped

Great service. The wait time is a bit long. Lots of atm machines. Their services work as advertised.

Terrible service from the branch manager. Jardinadas, he did not want to see me to make some deposits due to the fact that I had a digital shift (and the movements were personal and from my company.) And he told me that it was the last time he would see me. He disqualified her as a manager since she does not know how to treat her CUSTOMERS

The worst branch in the city, an attempt was made to settle a personal loan and cancel the plastic, 2 cashiers and the branch manager said that "it was something very complicated", but the manager was more concerned about hooking up with girls than in do his job. If you can avoid the branch do so, the time also came when he told us to leave his branch. Finally, in Plaza Anna it was not difficult for them to do what was requested and there they managed to complete the procedures that were requested of them. By the way, if you ask the manager where his subordinates will go on vacation, he will most likely have that information, since it was today's talk on 12/1/2021 at 930 am.

Facilities very well but when you do a clarification of a practice, they say that you did not deposit the total amount and I know that they find the money as they think that one is stupid for not counting an amount of no more than 2000 well and failed to deposit you will become rich in charge of practices

Good afternoon, excuse me, would you be so kind as to provide me with the office number of the Jardinadas branch?

Banco BBVA

Very good customer service, fast service, communication to perfection, removes all doubts that one has for your comfort, almost most of the time I go there for faster service than in other branches.

They lack staff, it is not correct to make anyone wait more than an hour in line outside the bank, it is annoying, tiring and risky.

I use it to make deposits at their ATMs, because the advantage of BBVA is that they have ATMs that allow deposits in all their branches.

The usual, some reception officials treat you badly, like the guard at the door, they need some CIVIC education...
Something courtesy then...!!!

I have BBVA services, both debit and credit, but from my mobile I cannot access the account statement, the application simply freezes, and if I go there is a huge queue. It's desperate, because I urgently need the account statement for a job that I am about to lose due to the lack of this document.
But the executives and the owners don't understand what interests them is the money and not the client.

Good cleanliness of the place but very crowded so it feels lack of ventilation. There are 3 practice rooms and 4 ATMs.

Almost two hours waiting for my turn to attend and I still haven't passed, terrible service.

Dirty place, poorly trained staff, it shows that there is no harmony in their work environment.

The place is big enough to do your banking

The service has improved a lot with the remodeling and there are usually not many people.

BBVA Bancomer

The reduction of ATMs seems counterproductive to me, since they cause people to conglomerate outside. In addition, the separation between one ATM and another is sufficient and they have an acrylic screen between each space. They mention the ATM res and that I can perform certain movements on them, but not all. Generally, the procedures I carry out are necessarily over the counter. The people at the window are very friendly, yes.

Poor care about your alarms, they can be left on for hours, disturbing the good atmosphere with their noise. Especially at night.

They don't have enough staff, come with plenty of time available

Terrible service at Bancomer.
They don't respect shifts and people pass by without lining up.

Bbva Bancomer

Terrible shift process THEY DELAY YOUR TIME the most important thing

Terrible experience, the staff is slow and incompetent in addition to not respecting turns to speak with advisors.

It meets expectations, a place appropriate to the demands of modernity, however sometimes too slow in attention to executives.

I need to know if the practice is in service

Inefficient and indifferent staff, they denied me window service, their explanation was that they were ordered NOT to serve amounts less than twenty thousand pesos at the window. The idea is absurd, rather they are discriminating.

The service is normally very good, suddenly someone knocks on one of the cashiers and they seem lazy to attend…

Inefficient and disastrous service. Half a process per call and half trying to convince them to give you a pass with an executive for processes that could be so easy.

There is still a need for further development in terms of account data management, since sometimes there is loss of data in the system which results in having to update data.

It is a shame that their facilities are beautiful if the staff in the branch is poor and slow and does not worry about the delay with their clients, an hour passes after I was assigned a shift, endless lines daily, it is one. Very bad experience going to this branch.

BBVA Bancomer HOME OFNA

It is a bad organization to carry out this remodeling of the ATMs, greatly affecting users. They should have planned this impact a little better, leaving ATMs in operation and not taking so much time for this remodeling.

It has a good number of ATMs for withdrawing and depositing money, but the fact that they are constantly remodeling it really affects us users because it leaves us with no option to withdraw money or make deposits.

Don't be fooled, when you want to open a basic account, they force you to take out insurance when it is not necessary, and if you refuse, they will open a digital account for you, I already reported them 🐀

One of the most important banks in Zacapu and they dare to close along with the ATMs, 2 consecutive weeks, what a treatment they have for their clients, this treatment is terrible.

Very bad, terrible service, always giving preferences to people who are known to the person who works there

They do not follow the processes as they should when an ATM keeps your money, they are rude and arrogant, they say that the manager is not going to serve us, I have been here for 3 months and since they think that customers do not know how it works, they take advantage, at least that is my experience. My company is going to turn it over to condusef. Don't leave it and demand that they are here to guide you, not to steal your money. This happened at the CD branch. Hidalgo Michoacán I don't know if the manager is aware or her employees are doing things wrong. But what a bad image their hires give. And customers do know how an ATM outage works. It's the same day so they don't have to keep your money any longer. These are processes and they are not eternal.

There is no service, they no longer serve after 3:30 p.m., the branch or cleaning staff do not allow cash to be withdrawn from any till or box if they are unoccupied, and since August 28, ATMs or branch service have not been operating.

It is very good that there is a branch in Ciudad Hidalgo. The problem is that your staff is not sufficiently trained for the excessive number of customers.

They have several modern ATMs, for deposits and more operations, very good.

There is a teller in this branch who does whatever he wants, I asked him to make separate deposits but he asked me to give him all the cash together (he didn't listen to me), plus I didn't know that it was my obligation to bring him the bills all in order, without Let this none be the other way around, and by denomination so that he wouldn't have to do it. That guy's service is terrible, I hope BBVA really does something to resolve it because when an error occurs due to doing what he wants, he will not be responsible

Terrible service in this branch, only one executive, they don't respect shifts, the executive is super slow. She does not understand that providing good service implies being direct and giving speed to the service as she is the only one serving and the Manager starts talking to a friend and in the same way she says that she only has one executive and that you have to be patient. BBVA has to train its staff to be more effective.

Once again a terrible experience in this branch thanks to its employees, rude those at the entrance, two of them refused to help me with a question at the ATMs, such an attitude from these employees is not possible, I will definitely cancel my accounts at this bank

Terrible bank, terrible employees and decadent attention, it is the worst bank that I have had to have a payroll, truly terrible attention, if you do not have a payroll, never choose BBVA, look for another bank, anyone is better than BBVA. I give it one star because I can't give it less

Terrible service, decadent and rude attention from the staff and they treat you very badly if you are going to cancel something

I believe that this bank should no longer have staff, today I went to make a payment I showed my card to request an appointment and go to the window I did not finish approaching and the advisor told me it is not at the ATMs here, I have doubts regarding my payment and he didn't even want to support me, every day people want to do less things

Grateful for the human warmth of his staff. The young people were super attentive when we went with my mother in a wheelchair. They gave us priority, very respectful.

Unfortunately in other banking institutions we suffer a lot, which is why I highly recommend this BBVA branch, which also has parking for its clients. !! Congratulations!!

5 times trying to solve facial recognition of the app, they can't help me, they are a bunch of inept people, in the end I'm going to cancel the account, their app doesn't work

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