PuroClean of Lansing

Western Glass Company

Western Glass does not accept digital payments as well as they install faulty product. I decided to go with them initially due to cost savings but will end up paying more in the end. The picture attached is of the glass that they installed a year ago that now has huge streaks running up and down.

Not standing behind their warranty and I have waited over six months for someone to fix a broken window piece.

My builder has stated 90% of his issues are with this company. Avoid at all costs.

I’ve never seen so much incompetence and lack of accountability by a company. Total clown show and the they will be facing litigation shortly.

Was referred to them by the milgard window company since they don’t stand behind the lifetime warranty, original purchased the windows, frames are cracking, inside glue between pain is dripping between the glass and looks horrible, Milgard sent the measurements to bill to order the windows no reply, I’ve called and left messages to order the windows no reply. Sent bill emails no reply.
Don’t buy Milgard and I would pass on this window company if you can, but in this monopoly of a valley not many options. Lowes or Home Depot.

Bill was extremely accommodating with my schedule, as I had to travel in a few days and wanted to help my mother replace a plexiglass cover. Bill went out of his way to cut the sheet himself that day, and when it was discovered that the sheet was too thick compared to what was ordered, he corrected it the next morning. I’m so grateful to Bill and his staff.

I am a repeat customer using Western Glass. I had screens repaired before selling my old house. The work was done quickly and professionally. When I moved into my 35 yr old condo I found a few windows that were not functioning. Violet in the front office made sure the parts were ordered immediately. And when it came time to effect the repairs, it was done in a timely fashion. My old windows really need to be replaced but Western Glass did their best to fix the windows and make them function properly until I can afford to replace. I love these people! They are hard working, efficient, and are not satisfied until the customer is satisfied. I highly recommend Western Glass.

Glass Doctor of Bozeman

AUTO GLASS BEWARE:
In short, I arrived with a rock chip on the passenger side, and left with a large crack across the driver side at the field of view...

I have had Glass Doctor do a number of repairs and small jobs for me over the years, and they were typically satisfactory at best.  Today's experience was quite different.  I brought in a vehicle for windshield repair to address a penny sized spider on the passenger side.  The receptionist said that they could get me right in and it would be about a half hour.  After about twenty minutes, she came in and asked which crack it was, and I explained I only knew of one.  I went out and the repair tech pointed to a six inch crack, driver side, center of view.  The tech said that there had been a little crack there, and when he got it inside he 'saw it go.'  The vehicle had been warm and driven for a couple hours, and I can't imagine would have had such an extreme temperature differential to cause any issues. It is quite possible that there was a preexisting chip or crack there that I hadn't seen, but seems wildly coincidental that it would decide to make a run the very moment I brought it into the glass shop.  What was worse, when I expressed my disbelief to the front desk, I got a 'tough luck' response.  The tech overheard our conversation and became agitated and berated be for bringing in a broken windshield...  He told me, amongst other things, that I signed a waiver, and the manager, when he gets back from vacation, will tell me the same.  They seemed unsurprised and unapologetic that this happened in their shop.

The tech also told me it is just like going to the doctor with a sprained knee, and finding out that it is a torn ACL.  Maybe... except that it was in the opposite knee, which was a bit of surprise...  :).  This is one Doctor I will not be returning to, and advising clients and friends to avoid.

Great experience. Dropped my car off & picked it up 2 hours later. Easy & efficient & best price in town. Got an email a couple days later explaining my 1 year warranty, would recommend to all my friends & family.

When bad things happen, sometimes you just need a kind person to make your day better. The staff here were so helpful and understanding that they have earned my loyalty forever. They acted quickly and took care of my windshield under crazy crash insurance circumstances and I hold them in the highest regard… how often can you say that about a glass repair company?

I took my work vehicle in for a windshield replacement, from the minute I called to schedule my appointment  the staff was friendly, accommodating with my schedule, and my work was completed in a VERY reasonable amount of time!  I appreciate that they took great care of my vehicle and it looks amazing!  Thank you Glass Doctor!  I will be back and will be referring you to everyone who needs a windshield repair or replacement!

Very unprofessional be aware poor customer service and not very good management. I received quoted windshield replacement with provided vin and right before they attempted to replace customer rep called and said it would be $300 more. I stop them from replacing windshield and pickup my vehicle and that’s when I heard another customer was having the same issue. In my experience I would cation from using this shop!!!

Aire Serv of Huntsville

This team informed me of the continuous maintenance visits in short periods letting me know that it was time for a replacement. They took total care to discount me what I had already spent in a 7 month period and talked me through the right system for my home. Very courteous and professional. Went straight to work and readied the  thermostat for immediate cooling once new system on. Top-notch team: Mark,  Dustin, Andrew and Blake.  Thank you!

Mark returned to make final adjustments needed to maintain condensation with additional insulation throughout visible parts of the system to keep quality air flowing in the basement so livable. He was patient while answering every question asked!  Kudos to the whole team but especially Mark!

Mark came out today and gave good advice about an upgrade to our system that would reduce wear and tear on it and extend its life for a minimal cost. AirServ has been very prompt about any maintenance appointments, and the techs are very professional and knowledgeable about their craft. It's a pleasure to have them in our home. While not the cheapest, you get what you pay for here, in my opinion. It's been well worth the price!

The service was fantastic. Mark spent a lot of time evaluating the issue and arranging a team to come out the next day to do the work. I had been working with another company for 3 weeks and had a difficult time getting them to respond to our continued issues. Mark made sure I did not have to continue waiting for the repair to be completed. The installation team led by Matt also did a great job. Each member of the team communicated effectively every step of the process. I will definitely use them for my future maintenance and repair needs.

Mark, of Aire Serv, did an excellent job of fixing our air conditioning problem.  He drained the plugged pan, installed a valve so the overflow won't happen again and offered excellent advice on how to maximize our unit's efficiency.  Mark is professional and knowledgeable and good at what he does!  I will call Aire Serv with confidence for any future issues.

Mark was an excellent technician.  He performed a routine service and replaced a capacitor on my unit.  He explained everything succinctly and made sure I was agreeable to every action that he performed.  I have been a happy Aire Serv customer for many years now.  I fully recommend their services.

Paul Davis Restoration & Remodeling

The work the crew completed to repair our basement bathroom water damage is amazing!   Matt, Silvano, Romeo and everyone else went above and beyond to leave everything looking and working great.   They were always on time, stuck to the schedule, paid attention to every small detail and were very respectful and caring of the property at all times.  I would work again with this Paul Davis restoration team without hesitation.   Thanks for getting us back our basement bathroom!!!

My basement flooded and Paul Davis restoration was called to perform the water mitigation. Since they did an outstanding job with that, I hired them to completely remodel the basement! I am extremely pleased with everything they did, and it looks beautiful! Elliott did an outstanding job, keeping me apprised of everything along the way, He went beyond the call of duty, helping me navigate the entire process! What an asset he is to the company! Martin and his crew also did a fine job! I would highly recommend this business to family and friends in the future!

Paul Davis was timely, professional and with us through every step of our flood clean up.  Richard communicated well and helped us navigate next steps well.  Highly recommend them.

Great service and great finish of the job. Elliot is the best manager, very professional, always communicating on time. Very detailed and made great suggestions! I appreciate all the hard work and the great outcome!

Our experience with the Paul Davis Restoration Company was great. They helped guide us through the process of the initial expectations & each step along the way for the recovery of our home back to “pre fire” conditions. Thanks to all of the Paul Davis Restoration Company and the employees including; John Garrison, Chris Range & the many others.

Summit Bound homes

I worked with the owners of Summit Bound Homes in our past life before they struck out on their own with Summit Bound Homes.  I was excited when our paths crossed again and I had the chance to work with the team and their new company.  I was used to excellence in their work so had high expectations and they didn't dissapoint!  The folks at Summit Bound Homes are professional, talented, creative, and just plain cool.  I highly recommend them for your next project.

Door Panel Systems

Excellent service and high quality, masterfully designed doors. Best door company in Bozeman!

The best quality custom garage doors anywhere ..

Conover Fence

What a wonderful experience we've had with Jean and Bill and their whole crew!  Jean was so responsive to our questions and concerns, lending her expertise to fine tune our two projects...a privacy screen and wire and wood fence.  Bill oversaw the initial set up so the crew could get started without delay and it all proceeded as planned.  In addition to the final products (which many in the neighborhood have already complimented us on), the care, courtesy and friendliness of the Conover crew was a breath of fresh air....all in all we couldn't be more pleased and recommend them highly!

I hired Conover Fence last year to finish a fence tie-in on both sides of my property. At first everything was great and their communication was amazing. The lady who runs the office was absolutely awesome. It was about 40 to 50 feet of fence so it took them a couple hours and the price was very high but it is a sellers market so I understand if I don’t do it myself I should expect that.

However after completing the job I noticed that the latch had split the board on one side and they used treated wood for one section (and only one section) that wouldn’t take stain and immediately was bowing (terrible stain job was my doing as I didn’t realize what was wrong). They also didn’t follow the pre-determined property line and installed the fence on top of my sprinkler head even though there was an existing fence and property stake.

After calling the office multiple times I was assured that the owner (who installed it) would get back to me to discuss but never did.

Overall when you spend >2.5k on such a small job you expect it to get that type of attention. In the end Jean was amazing and their speed to finish the job led to 4 stars but I was less than impressed.

We can’t say enough about Conover Fence! Jean was amazing right from the start helping us to figure out what fence best fit our needs. The crew was timely, friendly and efficient. They finished a job that should have taken five days in two and a half. They did not let the cold or snow slow them down, and did a great job. The fence is beautiful and sturdy.
It is so rare to find a company that cares so much about their clients. We feel fortunate to have found them and will use them again soon for additional fencing plans. CONOVER FENCE IS AMAZING! DO YOURSELF A FAVOR AND HIRE THEM!!

I highly recommend Conover Fence. We received other bids, but Conover was by far the most professional and the work they did was top notch. They were able to provide insight into HOA requirements, irrigation and ideas to help make our fence work with our landscaping. Jean was great to work worth and the whole crew was efficient and kind. Our dog and kids thank you! We look forward to the stain in the spring.

It was a pleasure working with Conover. They were VERY responsive and professional. The ease of working with Conover was a breath of fresh air! Their workmanship is excellent, added bonus.

PuroClean of Northern Kentucky

PuroClean responded very quickly to our water emergency and cleanup/mitigation was immediate. Reconstruction was of excellent quality. All service people were professional and communicated frequently and effectively. It did take a long time to complete but we are happy with the result.

DO NOT HIRE. This company accepts jobs they do not have the means to handle. Accepted a mitigation and reconstruction project of a ceiling and a bathroom after a water leak was found in Sep 2023. Took the place apart, and it's still a mess 3 months later. Terrible communication, lack professionalism, make excuses about having too many jobs, can't commit to a simple timeline to finishing the project. 3 months after starting a job, it is still not finished and there is no end in sight. Seriously, go with another business.

Update: Your reply clearly indicates your lack of knowledge of my project. USAA issued a payment based on their OWN ESTIMATES early October (I sent you proof) because they got tired of waiting for Puroclean to send them estimates. YOU finally got around to sending estimates by late November. I had told your staff that I would pay for the work myself and work with USAA early in the process because I wanted the work done ASAP and knew USAA from working with them in the past. When I asked Puroclean for a timeline of when work would be done after waiting 3 months, you still did not provide any. Workers showed up unannounced, at random times and on random days, and did not have the supplies they needed. At this point, completion of the project which you have already received close to $5K to complete and parting ways would be the best course of action. Maybe there is a break of communication on your end, but I have been communicating with your staff weekly since September (Allen, John, Colin... etc), and no one seems to know what the heck is going on. So, there is room for improvement on your end. USAA has been an impeccable company that I worked with for 20 years and don't you dare blame them for these delays and poor communication.

I live in the bottom floor unit condo of my building, and the unit on the top floor had a hot water heater issue that flooded down to me. Puroclean was super easy to work with and got the job done very well. Greatly appreciate their work and professionalism.

Puroclean is awesome! I own a restaurant and someone plowed their vehicle into the back of my free standing building. A headache I don’t need! But here comes Puroclean to the rescue. Came on a recommendation so I gave them a try. The damage was extensive and involved masonry, electrical, and structural soundness/ engineers. Puroclean has contractors to do it all! What a relief. I have a restaurant to run and did not want to be a general
Contractor also. Building anything these days is challenging with all the labor and supply chain issues so hiring my own contractors would have been disastrous. They handled everything! Since my business is open everyday it was important to coordinate contractors in a specified time frame and order to ensure minimal down time. It was flawless, after we had the estimates approved and the materials secured. The did the necessary demolition and rebuild and cleanup. I could not have been more relieved. Great work by all subcontractors also. Building looks good as new! I would highly recommend this company! We all hope to not need it, but if unforeseen issues arise definitely use them. It will definitely be a wise choice! Thanks Puroclean!

PuroClean of Northern Kentucky helped with repairs following a water leak in my family’s home. Colin was very responsive with any questions or concerns we had, as was Ty. They made sure all repairs were made to my family’s satisfaction, and we are very happy with the end result. We were also impressed with how quickly the project was completed.

Glass Doctor of Jackson, MI

When you're in distress or if you're in doubt we're always looking for someone to help us out professionally I would absolutely never use this business their price is double the price of Jackson glass the representative came out he had less than three words to say to me and he gave me a quote in less than 3 minutes I said wow that's fast and he said yeah that's what calculators do please take the time and shop around look for local company Jackson Glass Works has been open for 90 years it's a family-owned business very professional very informative and I'm quite sure you will save a whole lot more money don't be afraid to shop around if you're looking to save money some people only want money myself presumably I am looking for a person's character and maybe even learning something as I go through a unfortunate situation. This is the price I got for one window being repaired on site which would have to wait up to 3 weeks the price I've already paid is almost $300 less never ever use this company to be exact I'm saving $279.04... I'm looking to be able to trust learn and be respected while spending my money I do not honor or like greedy people who are dishonest Glass Doctor you guys should really be precise on quoting prices and maybe looking to hire people that have a better moral compass a person's character can speak volumes this guy's sure did that come to my house he was ready to rip me off run from the glass doctor if you can

We had an emergency job and the Jackson glass doctor was more than helpful.  He fit it into his schedule and got it done.  Thank You for working with us!

Great people, great prices, fast service, locally owned and operated. They will come to you or schedule at the shop. You couldn't want for more. 😁

GREAT SERVICE AND VERY FRIENDLY STAFF. AWESOME JOB DONE ON MY 2012 CHARGER. GREAT PRICE FOR MY WINDSHIELD EVEN WITH ITS SPECIAL FEATURES. ALL WAS DONE AND READY TO GO IN AN HOUR AND A HALF. DEFINITELY RECOMMEND THIS PLACE FOR ANY GLASS NEEDS.

The service staff were very accommodating in working with my scheduling needs, got the job done quickly, and were helpful with advice.

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