Glass Doctor of Bozeman

AUTO GLASS BEWARE: In short, I arrived with a rock chip on the passenger side, and left with a large crack across the driver side at the field of view... I have had Glass Doctor do a number of repairs and small jobs for me over the years, and they were typically satisfactory at best. Today's experience was quite different. I brought in a vehicle for windshield repair to address a penny sized spider on the passenger side. The receptionist said that they could get me right in and it would be about a half hour. After about twenty minutes, she came in and asked which crack it was, and I explained I only knew of one. I went out and the repair tech pointed to a six inch crack, driver side, center of view. The tech said that there had been a little crack there, and when he got it inside he 'saw it go.' The vehicle had been warm and driven for a couple hours, and I can't imagine would have had such an extreme temperature differential to cause any issues. It is quite possible that there was a preexisting chip or crack there that I hadn't seen, but seems wildly coincidental that it would decide to make a run the very moment I brought it into the glass shop. What was worse, when I expressed my disbelief to the front desk, I got a 'tough luck' response. The tech overheard our conversation and became agitated and berated be for bringing in a broken windshield... He told me, amongst other things, that I signed a waiver, and the manager, when he gets back from vacation, will tell me the same. They seemed unsurprised and unapologetic that this happened in their shop. The tech also told me it is just like going to the doctor with a sprained knee, and finding out that it is a torn ACL. Maybe... except that it was in the opposite knee, which was a bit of surprise... :). This is one Doctor I will not be returning to, and advising clients and friends to avoid.

Great experience. Dropped my car off & picked it up 2 hours later. Easy & efficient & best price in town. Got an email a couple days later explaining my 1 year warranty, would recommend to all my friends & family.

When bad things happen, sometimes you just need a kind person to make your day better. The staff here were so helpful and understanding that they have earned my loyalty forever. They acted quickly and took care of my windshield under crazy crash insurance circumstances and I hold them in the highest regard… how often can you say that about a glass repair company?

I took my work vehicle in for a windshield replacement, from the minute I called to schedule my appointment the staff was friendly, accommodating with my schedule, and my work was completed in a VERY reasonable amount of time! I appreciate that they took great care of my vehicle and it looks amazing! Thank you Glass Doctor! I will be back and will be referring you to everyone who needs a windshield repair or replacement!

Very unprofessional be aware poor customer service and not very good management. I received quoted windshield replacement with provided vin and right before they attempted to replace customer rep called and said it would be $300 more. I stop them from replacing windshield and pickup my vehicle and that’s when I heard another customer was having the same issue. In my experience I would cation from using this shop!!!