BBVA

All the call ringing, they hang up. I have an urgent problem and I supposedly have an appointment with them to call me, and they don't call me in any way.

They force you to carry out the process by phone and when you call they tell you that it is an operation that must be carried out in person.

🤷🏻‍♀️

Painful. I have no other word. I have been trying to speak to the account manager of my mother's (deceased) account since January 17 (10 days). It is impossible for them to answer you by phone at the office that corresponds to you. And from the generic helpline they cannot offer you a solution. A real shame the defenselessness that this bank generates.

Well, they took Castilla from me and today I had to go and ask for my account number so that they would make me a good deposit.

The worst of all, they refuse to attend, having the entire office alone, the appointments are very good, but if before the service they offered was worthless, much less now, they say that with the Covid story they have a lot of nerve not to assist a I have been a client for more than 3 years in your entity and because of my young appearance, the treatment was superficial, in addition to the multiple meaningless rate increases and sudden charges that are not linked to my account, I have to waste twice as much time earning money from my work. and also the one they make me lose here in their luxurious but useless branch.

Today I entered a €50 bill, the machine did not detect it and I thought I had entered €0, this had never happened to me and I canceled the operation to see if it would release the money, I just returned the card.
I went to the checkout staff to complain and he ignored me at all times, first he told me "it must be that you didn't enter anything" as if I was making it up, I insisted that he enter a €50 bill and he replied "I'm sure it was fake ".

In addition to treating me as stupid, they wanted me to give them my money without even taking my information to provide me with a solution.

After trying to solve my problem for 15 minutes, he asked me for my ID to tell me "it doesn't appear that you entered €50" and repeat that it was probably false...
He proceeded to ask for my phone number to tell me that he would call me tomorrow, that they would open the box tomorrow. I told him they could review the recordings and that way they can see that if I entered my €50 and he told me "of course you know what you have done" and I replied: "of course I know, that's why I want you to review them."

In my opinion, another understandable lack of respect from a public-facing worker/salesperson who is supposed to be there to help the customer.

It has already had a box under maintenance for approximately 2 weeks, so I think it is a technical error.

At least for now, they make it easier for you to avoid charging commissions better than some of their neighbors, for now and in my case.

For the rest, they all go hand in hand.

I have been a customer of this bank for more than 30 years and I have never had any problems. My mother requested an account change from another bank on February 5 and they still haven't done it, with which she hasn't received her widow's pension for 2 months, we requested it again in April and nothing remains the same. How do you think it will live, from the air. Very unhappy with them, they tell me to ask social security but they don't pick up the phone, we don't know what to do anymore.

Manuel is the best. What is missing is that you never call by phone and they don't pick up but they don't charge the call from the first ring to stay for approximately 40 seconds and then they don't pick up..

On October 17, by appointment at 9:00, I decided to open an account at this branch. I arrived on time and, specifically, Mr. Nacho Sanchez, told my mother and me that he is coming back right now that he has to do something and that we should wait for him. sitting He shows up at 9:20 after having a coffee with his colleague who later left the corporate phone in the office and as a result we continue waiting for him to answer us, later his colleague at the counter asks him and we continue waiting. When he finally sits down with us, we proceed to open the account with a friend plan who provided him with all the information, including a photo by email, and he told me that he couldn't find it and that he would manage it and call me (a family member recommended me and his manager of the bank said that the data provided was enough that the procedure does not have any complexity).
I show up again two days later at the office at the last minute to see if he has managed to do it and I see him talking in a joking tone with his colleague and I ask him if he has been able to solve it and he tells me that he hasn't had time...I haven't gave credit Last week I called him and he told me that he was with some wills and that he would call me. My surprise is that when I called this branch today after calling for two days and having the phone turned off, they changed offices, which I appreciate since if he didn't leave he was going to change me.
In short, lack of predisposition, professionalism and involvement among many other quite unpleasant details. I appreciate that they changed offices and I feel sorry for the clients of this bank who have to deal with him.

They do not solve any problem, they just give you a phone so that you can solve it yourself.
Your attention leaves much to be desired.

The attention of this person is regrettable.
I show up at this office with my daughter to be able to update the data, since she is 18 years old and has not updated it. We show up at the office closest to your home.
After waiting with no one as clients, only two office employees (which is understandable if they are doing something), we told him that we need to update the data and register him in that office, which is the one closest to home. He tells us not in a very good tone, that we have to make an appointment (there is no one in the office, but with Covid..., well...), I then ask him to make an appointment to plan my work. He looks at the computer, and he tells me, ummmm, you're not from this office, I tell him that's why we're here and I'll tell him again. He tells me that he can't give me an appointment (which I know is a lie), that the computer system won't let him, and that if he gives me an appointment, it would be at the Alisal. I tell him to make an appointment at that office, that for work reasons, I need to carry out this procedure in that office, he tells me no, already in an extreme, very extreme plan, I tell him that I want to file a claim and he tells me that at the door There is the document to claim, I can do whatever I want, but I am not going to be given an appointment at his office, so I can manage it at Alisal. Honestly, the treatment has been regrettable (in that office and by that person). because I have been a client of that entity for many years and I have always, I have always been attended to by great professionals, it is tremendous, how one person can ruin the excellent work of an entire team. and all this because in the office of General Davila 32, the man who works at the window at 1:30 p.m., a man with glasses and gray hair, does not want to do his job, he only wants to do what is strictly necessary, a shame, the service is regrettable. and the treatment received by this man.
And they still ask you for more details???!!! What I said, regrettable.

Impeccable, kind and empathetic treatment; We had an inexplicable problem with the mobile app and they managed everything with great patience and courtesy. In the end we were able to make the transfers as well as restore our access to the APP. Thank you for your good work.

Today, Sunday at 11 in the morning, the only ATM in a 3 km radius is broken.
Bad BBVA service

This post is late. However I went to this location today, and felt compelled to still report my experience. On February 3rd, 2023, I entered this bank to withdrawl money at the teller window. She was rude, sarcastic, and unaccommodating. When I entered, I only had my TIE with me. I had lost my debit card, and my phone was having trouble connecting with my Network. So I couldn't take money out of the ATM with my phone app. So I gave the teller, a middle aged women with shoulder length dark hair, my TIE so she could look me up in the system. This way I could withdrawal money I needed. When she looked me up, she couldn't find me. She said I don't have an account. Which was absurd, but then I understand there are frauds. However, for a person to declare this with such certainty at the first attempt- she had already branded me a liar. It didn't help that I have very obvious and unsightly scars on my face due to a skin condition- she treated me like trash. A lying, trash person, completely rude to me in her entirety. She had only made one attempt to look me up in the system.

So I thought, what happened? I had forgotten that I had resubmitted my passport for my account a while back. So I didn't realize it wasn't under my TIE anymore. So I asked her to check again, under my passport. She almost refused. I had to explain, "You do understand that you NEED a passport in order to even APPLY for a TIE card? Correct?" She didn't believe me, and began to argue. Thankfully, I coincidentally had my passport in my bag at work. So I went back to fetch it. Before I did however, she did NOT give me back my ID. Instead, she took a photocopy of it WITHOUT MY CONSENT, AND KEPT IT. I protested, she denied returning the copy or destroying it. You see, my TIE card was in the middle of renewal. I was waiting for the new card. BUT I SHOULDN'T HAVE EXPLAIN THIS TO MY UNIMPORTANT BANK TELLER WHO PLAYS NO SIGNIFICANT ROLE IN MY LIFE OR THE EXTRANJERÍA. Nonetheless, she took the photocopy and kept it, and did goodness knows what with it. What she failed to understand is that BANK TELLERS ARE CAPABLE OF FRAUD TOO. They are not trustworthy people simply because they were approved to work at a bank. What was she doing with it? She never explained WHY she was doing it. She never explained WHAT "procedure" she was conducting. She never explained WHO was the supervisor she would report it to.

She could have been selling my info to illegal people, her fraud friends & family, she could have been doing anything with it for all I would have known.  I can't have known, because SHE NEVER EXPLAINED WHAT SHE WAS DOING COPYING PERSONAL DATA OF MINE THAT THE BANK ALREADY HAD. Why? Because she thought I was a trash liar. Why? Because she only made one LAZY and MEASLY attempt to do her job and look me up.

WHY DO I PAY PERFECTLY GOOD MONEY FOR SHIT SERVICES FROM A BANK THAT TREATS ME LIKE TRASH? So I filled an hoja de reclamación. Where the manager also treated me like a shit liar, ignored me even when I spoke directly with him. And somehow it was MY fault for not tolerating the teller's rude behavior and disrespect.  But, because of their prejudice, judgement, and arrogance - I received bad service for nothing. I have also withdrawn money using my ID only, at a Santander location, and not zero problems, but excellent service.

Banks in Spain treat you like shit and act like bullies. Just for your information, if I pay actual fees for SERVICE. I should get the service. You don't get to talk down to customers because you assume you know the story. I pay perfectly good money to be treated like a client and human being.

Thank this location for showing me "Astillero's finest". 🙄 Also, I went to the police after and reported it, they almost came with me to retrieve the copy. I also filed an hoja de reclamación. But given their character displayed, it wouldn't surprise me at all if that reclamación got "lost". So here's a photo of it so they don't get to skate by. Hope this location closes or gets new employees.

The treatment is terrible. They pass the schedule through the lining. They treat you like a fool, when they don't even have the ATM in conditions to be able to carry out the procedures that you have to do yourself. And they also inflate themselves by charging management fees...come on, don't ask for a statement!!!

I arrived this morning around 11 o'clock and I found the box empty and a queue of 5 people, we asked a man who is inside the office serving a table if he knows where the person who attends is, to which he answers... ... open left for a while, after another while waiting and when my turn arrives he attends to the people who were behind me claiming that they had an appointment, which is my surprise that when this man finishes attending to those clients, the same thing stops again But in this case, making a gesture to those who were behind and slipping them in, surely known to him. After 30 minutes there I had to leave without being attended to and with a terrible feeling of discontent, the truth is very, very bad, I am not going to invest there my money knowing the treatment they give to people, I hope they change for the good of the entity

It cannot be that the window closes at 11 and after that time it is impossible to do anything, just use the ATM

I have been a customer of this bank for a long time, I almost always do the paperwork at the ATM or through the app, but today, 12/27/21, I had to go to the branch, and I have to say that the lady who attended me at 12:30 at the checkout, his attention and knowledge of his work leaves much to be desired, he left me standing in the middle of the management and began to attend to another client, total neglect on his part.

In the end I resorted to the online manager and he solved my problem with total kindness.

Mr. Manuel González is very attentive, in fact the score goes to him.

I insist, very good attention at all times and very important, quick solution.

Bradesco

PATHETIC CARE AND MANAGEMENT. My son and I (both clients) went to carry out a procedure that was mandatory in person. No one controlling capacity or COVID measures, as we arrived at 11:03 there was no cashier service or anyone to ask. They were only waiting to decorate a table for a retiring employee. Fortunately we were able to do the management in another entity.

It is impossible to contact by phone. Every day is more difficult. And they always hide behind the app or the Internet. This has no name. We just want to talk to them.

Of course lately the Reinosa office leaves a lot to be desired and it is easier to find a needle in a haystack than to pick up the phone.

They never answer the phone in this office. And they don't have an email to contact either. A disaster.

Good attention. The new address is Avenida de Puente de Carlos III, 6.

Banco Bradesco - Agência 6381

I went in mid-February to open an account and Esther helped me. Her help was incredible, she went out of her way to solve all the obstacles that arose, and all this while serving several clients who came in asking about her and without ever losing her calm or smile. I was impressed. A 10.

Hello good. I am going to tell my experience with this branch.
I'm from Valencia and so are my parents.
First of all, I am not a BBVA customer, but my parents are.
Well, in August 2022 my bag was stolen and I filed the corresponding report. I was authorized on my parents' BBVA accounts. They are separated.
In November, my parents looked at their accounts and discovered that they had been taken out of their savings accounts all year.
Money they had. Being retired. They went to their BBVA branch (Mislata and Paterna) and were told that the money had been withdrawn at BBVA Solares, at the counter, with a worker there, and a woman had gone posing as me and forged the signature. THEY DID NOT SEE IT SUSPICIOUS THAT SOMEONE FROM VALENCIA WENT TO SOLARS TO EMPTY TWO SAVINGS ACCOUNTS AND ALSO THEY DID NOT VERIFY MY IDENTITY, therefore as negligent as the top of a pine tree. (I tried to contact this branch and it was impossible)
The thing does not end here, since I am making an extension of the report of my theft. One with my mother and another with my father, in November as soon as everything happened and we attached all the documentation to the Mislata and Paterna branches.
Well, we are still waiting for the money. In the Mislata and Paterna branches they say that this is handled by customer service and they wash their hands saying that they do not have access to that information.
Terrible treatment of my parents by the directors of both branches. At BBVA Paterna they have already asked my father for the documentation 3 times when from minute zero everything has been delivered and in order. They just make you dizzy. And at BBVA Mislata 3/4 of the same, making my mother sign a receipt, as if they were going to pay her and it's been two months since she signed it.
This is a joke. They do nothing but delay the matter so as not to pay my parents. So we are going to take measures on another level.
Be careful with this entity. Professionalism and legality are conspicuous by their absence.

I have been with BBVA for a few years and the attention, as well as Esther and Kike, is very good. When I bought the house, it was super good when applying for the mortgage and if I have had any problem, they try to solve it in the most decisive way. I prefer that close treatment than that of the advisor online.

Bank management in general and services is good.
The customer service by the director of the Bank or person in charge at this time yesterday and today March 16 and 17, 2020, disastrous! Bad educated and carefree. Very disgusting a shame.

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