BBVA

On October 17, by appointment at 9:00, I decided to open an account at this branch. I arrived on time and, specifically, Mr. Nacho Sanchez, told my mother and me that he is coming back right now that he has to do something and that we should wait for him. sitting He shows up at 9:20 after having a coffee with his colleague who later left the corporate phone in the office and as a result we continue waiting for him to answer us, later his colleague at the counter asks him and we continue waiting. When he finally sits down with us, we proceed to open the account with a friend plan who provided him with all the information, including a photo by email, and he told me that he couldn't find it and that he would manage it and call me (a family member recommended me and his manager of the bank said that the data provided was enough that the procedure does not have any complexity). I show up again two days later at the office at the last minute to see if he has managed to do it and I see him talking in a joking tone with his colleague and I ask him if he has been able to solve it and he tells me that he hasn't had time...I haven't gave credit Last week I called him and he told me that he was with some wills and that he would call me. My surprise is that when I called this branch today after calling for two days and having the phone turned off, they changed offices, which I appreciate since if he didn't leave he was going to change me. In short, lack of predisposition, professionalism and involvement among many other quite unpleasant details. I appreciate that they changed offices and I feel sorry for the clients of this bank who have to deal with him.

They do not solve any problem, they just give you a phone so that you can solve it yourself. Your attention leaves much to be desired.

The attention of this person is regrettable. I show up at this office with my daughter to be able to update the data, since she is 18 years old and has not updated it. We show up at the office closest to your home. After waiting with no one as clients, only two office employees (which is understandable if they are doing something), we told him that we need to update the data and register him in that office, which is the one closest to home. He tells us not in a very good tone, that we have to make an appointment (there is no one in the office, but with Covid..., well...), I then ask him to make an appointment to plan my work. He looks at the computer, and he tells me, ummmm, you're not from this office, I tell him that's why we're here and I'll tell him again. He tells me that he can't give me an appointment (which I know is a lie), that the computer system won't let him, and that if he gives me an appointment, it would be at the Alisal. I tell him to make an appointment at that office, that for work reasons, I need to carry out this procedure in that office, he tells me no, already in an extreme, very extreme plan, I tell him that I want to file a claim and he tells me that at the door There is the document to claim, I can do whatever I want, but I am not going to be given an appointment at his office, so I can manage it at Alisal. Honestly, the treatment has been regrettable (in that office and by that person). because I have been a client of that entity for many years and I have always, I have always been attended to by great professionals, it is tremendous, how one person can ruin the excellent work of an entire team. and all this because in the office of General Davila 32, the man who works at the window at 1:30 p.m., a man with glasses and gray hair, does not want to do his job, he only wants to do what is strictly necessary, a shame, the service is regrettable. and the treatment received by this man. And they still ask you for more details???!!! What I said, regrettable.

Impeccable, kind and empathetic treatment; We had an inexplicable problem with the mobile app and they managed everything with great patience and courtesy. In the end we were able to make the transfers as well as restore our access to the APP. Thank you for your good work.

Today, Sunday at 11 in the morning, the only ATM in a 3 km radius is broken. Bad BBVA service