BBVA

I don't want to work, I go into the office and no one is there, I look into the director's office to ask for information to pass a mortgage from another entity and he tells me that he is going on vacation today to come back next week because his partner is there. INCREDIBLE

Two days calling on the phone to make an urgent mortgage request and NO ONE answers the phone. TOTAL inattention. It won't let me give zero stars, which is what the attention received (rather not received) deserves.

The way they serve the public is shameful... in times of pandemic or post-pandemic, I don't care... how many times do I have to call to get them to pick up the phone?? They don't answer the phone?? This way they will not be able to attract or keep clients.... a real shame....

My experience was completely satisfactory, both its director Aitor and Mari Luz were very efficient, always willing to help you as much as possible, a recommended office with great professionals

They even charge to use the ATM. If there is no one to give me service and I do it, what reason is there to charge me a commission? €1 for entering a receipt. It will be to face what is coming at them with the BBVA case, the Villarejo case, Garanti, etc... There are many ATMs that do not charge. I will not return and I do not recommend it

I was making a will this morning and the treatment received has been degrading. It is shameful how a person who has been in the bank for more than 20 years as well as his entire family receives humiliating treatment. The director was the one who attended to me

The director is arrogant and rude, especially with older people to whom she owes even more respect and attention. These things are what make people leave a bank. BBVA should think about firing unproductive people like this... What makes people go to the competition

The director is the burden of this bank.
Treating people worse than animals without education or respect. I will be forced to withdraw all my money

So far everything is very correct, but today we went to the office and the treatment of the director (we knew that she held that position since she repeated it to us several times) left much to be desired, telling us from the beginning how busy she was to be able to answer some of our questions. doubts (when there was no one in the office or at the cashier) and with an arrogance and arrogance that was not appropriate (not allowing herself to speak and only speaking to herself) for a person who is face to face with the public. So after more than 30 years being our bank we are going to close all the accounts. Because banks with good treatment we have many closer and with a much better disposition to solve any problem with education and kindness.

Good service, but the ATM is old and you find it out of service more times than desired, also now at the window they do almost no formalities, if the ATM is damaged or out of service there is nothing you can do. .

Accustomed to the good treatment and resolution of BBVA in the Canary Islands, I was entrusted to this agency and to my surprise they did not let me speak.

They are always slow and don't solve things

Well, I've been a customer for 2 years and so far I haven't had any problems... I hope I don't have it because since they recommended this bank to me and I also put my mother's account in this bank, let's hope we don't have problems.!

In the last year:
-They closed my branch.
-They fired my advisor.
- They charged me commissions worth 100 euros a year.
- On up to 3 occasions I have gone to close my account and after confirming the closure, after a few days it was still there, sending me charges that generated an overdraft.
Yesterday I went and after 1 hour of waiting in line in which I saw horrendous situations with other customers, they serve me. Just an open box. The operator with doubts in each operation, the salesperson reluctantly helping her, making her wait to assist her, constantly interrupting the progress of the queue. The director moving on from what she had set up. I questioned whether he had closed the account, thank goodness he had signed the closing of it.
Disregard for the customer, especially retirees.
Lack of staff.
Abusive commissions.
Superb employees who inexplicably defend tooth and nail an entity whose only aim with its policies is to put them on the street sooner rather than later.
BBVA never again.
We talked about the telephone assistance service another day.

Day 04-11-2022
Placing an ATM outside does not solve the problem we have when depositing a significant amount outside of cashier hours, due to the large number of people passing through that street.
This is not the first time we have commented on this situation and we have not been given any solution in this regard.
We will take a safer alternative. Don't hesitate.

Worst experience possible, you go to get information to work with them, they make you wait half an hour and then they don't even have the slightest detail to answer your few questions, they only have you come back another time. LAUGHTER. I will not return there, nor will I ever recommend it.

I went with a problem of not having the physical card and I was referred to another ATM two kilometers away, not informing me that I could withdraw money with my account at the same ATM, using the user. Every day they deserve everything that is happening to these unqualified personnel.

I am a new customer of this bank and I am very happy.
Arantxa is super friendly and explains everything to me perfectly, I am very clumsy with paperwork and I get very nervous, but she has helped me in all the management of my new mortgage, I am very grateful. In this digital world, I only ask for more humans equal to her. 🙌🏼

Super unpleasant staff, uneducated, terrible service. I was in line to receive information and open an account but I'm going to another bank.

Banco Bradesco - Agência 0801

Wow, since August my father passed away, now in December I haven't received the insurance, they always keep inventing paper to send so much nonsense

After visiting numerous banks and savings banks in search of mortgage information, we came to this one, two workers and no customers in the branch...
The girl did not want to inform us of anything because my husband is an online customer, she told us that we should call a phone number...
In the rest of the banks they informed us and they were correct and polite, quite the opposite of this bank.
We have finally found a mortgage in Unicaja, so we will remove the account from here.

It's a feeling or maybe I'm wrong, but it is the worst office of all at a general level BBVA in their offices they don't want to attend to everything they refer you to the phone number 944... On top of that you call and they send you to the office again, this office is a lady stale sitting at the desk, she doesn't offer you a friendly smile or a good morning, she's rude, you give her your ID, she looks at the computer, she takes a piece of paper, she writes down the number, she calls this number, and never, not even the director is able to help you. Terrible service, not at all pleasant, I will file a complaint for lack of information to the customer and they no longer have tact to serve terrible

I have called to request an in-person appointment because I have doubts about life insurance on my mortgage, and they tell me that my online advisor will call me, whom I already contacted and he was not able to give me an explanation, the only thing he can tell me is that the calculation was the computer does. I do not think it is acceptable to deny an in-person appointment, since my mortgage was not granted over the phone, but in an office.

Every day I am more disappointed to have accounts with this company.
Specifically, this branch 80% of the times you try to go to the ATM does not work.
Yesterday I needed to make an urgent deposit and I told them that it was not working and that if they could open me to deposit the money that was urgent and the worker's reaction was to tell me to come back later... Sir, I AM TELLING YOU THAT IT IS URGENT!!! And he turned and left... I am outraged.
The more urgently you need something, the worse it works. This is the problem of not working only with professionals... INCOMPETENTS!!

Indoor ATMs do not work.
They do not serve cashier
There is no gel...
Few operators (director, cashier and another person)
In short, a very poor service... And are they going to start charging for account maintenance?

Fatal, I got to do a simple task, the office was empty and there was a very bad-faced and unpleasant lady, with such bad manners that I put up with it and left very upset, I was not going to put myself on her level, it seems that they should retire. I don't think you'll win many clients with that kind of aptitude. Very very unpleasant that spoiled the finishing touch of the morning.

Hello, tomorrow I'm going to do the insurance policy, if possible it's a monthly payment I'll try to be there as soon as possible. Greetings John

Always crowded, it was recently reduced and now they are overwhelmed

Slow service and it is difficult to contact the office to receive an appointment

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