Banco Bradesco - Agência 1249

It takes forever to get service... The staff are messing around, leaving all the time and even stopping to have a snack between one service and the next.

Horrible, it takes hours for service, few attendants.

Terrible service... 3 hours to call the password. Ridiculous

Bad. A bank that doesn't solve simple problems quickly and efficiently. I stayed from 10 am to 3 pm to be seen and they didn't solve the problem. Unblocking a card requires a lot of bureaucracy. We can unblock the other banks at the ATM or with the attendants outside. At Bradesco, the attendants do nothing. There are only 2 cashiers that take ages to serve people. I will ask to transfer my payment to Banco do Brasil. The manager is not capable of solving simple things. And there is no cashier to provide quick services. There are times when we spend 3 hours for a 3-minute transaction.

Banco Itaú - Agência 1360

I liked the accessibility and speed of service.

BBVA

Bradesco

A somewhat dangerous bank, it takes people's money and swallows it like a hungry shark. And no one understood anything phew, the smallest fish are scared to death.

We went on August 16 at 12:15 p.m. to the BBVA office located in Suances, a girl at the first table waits on us, she doesn't even say good morning when we're going to sit down, she literally tells us that it's good that we tell her quickly that He cannot attend to us since at 12 he should have left. After giving us several cuts and bad answers, we decided to request a claim form which tells us that he does not know where it is and that if we want to talk to the branch manager that he will come in a month. I DO NOT RECOMMEND THIS OFFICE OR THIS BANK FOR ANYTHING AND OF COURSE I WILL END UP MAKING THE CLAIM.

It doesn't seem right to me that they make you wait in the cashier's booth, having a waiting room with some seats inside.

The change of staff in recent months is noticeable. They empathize with the customer. They facilitate each management and resolution. They are very nice.

Unfriendly staff if you come from another office

Banco Bradesco - Agência 1811

Banco Santander - Smart Red

Poor attention from Cande, who is going to have breakfast and leaves the box unattended. And on the part of his colleague from position 2.
It was the first time I had gone and the computer marked me as number 3.
Since I didn't know what to do, I thought I could sit down and the worker would come to attend to me (perhaps she was doing some paperwork or photocopying something).
When Candé and her partner arrive from breakfast, they tell me “I had to wait in the waiting room. That he couldn't be sitting there, that it wasn't normal."
I ask him if it was normal to wait 10 minutes to be served.
He answers me: "If the partner is having breakfast, yes."
The worker asks me to wait in the waiting room, I get up and stand 1 meter away, which is where the screen is.
He insists again that I enter the waiting area. To which I reply "here I am in the waiting room I see the screen"
He goes to his position two since I was right and he couldn't argue with me anymore.
After 30 seconds of all this, Cande calls me to sit in position 3. What a paya...
All this with belligerent tones and as if it bothered him that I had sat down by mistake.
Honestly, lousy service. It's the first store I see that leaves the box unattended. It was to take a picture of the situation and escalate the problem to the quality department.
It's just that they didn't even say hello to me, it looks like they don't have professional ethics.
I have felt terrible, as if they did not value me as a client.
I will upload a photo of the cancellation of my accounts to this review thanks to those two workers. 👍🏼
PS: in the photo of the ticket you can see 0 positions ahead and the computer shows me position 3. I remind you that you stop the computer when you go to have breakfast or talk to your superiors so that they put that option. Or better yet, if there are 11 positions, have someone cover you on your break.

Rebeca, the deputy director of this branch has no capacity to deal with clients, today, because of her lack of respect, I am taking my company from this bank, I have been with this bank for the last 20 years, today I am canceling my POS contract and I close my Santander account, taking all the capital of my company into the cash.

The quality of service has deteriorated greatly. Staff lacking professionalism, respect and little competence. It cannot be that you go to your bank and apart from not being able to give you a well-reasoned explanation, they also do not offer you a solution. There are people who work very hard and sacrifice a lot but what happens in this office is shameful.

What a M... Branch, they open late at 9:00 and before starting to serve they have the luxury of having coffee while their customers wait, they started serving the 1st number at 9:20. I've had to go several times and I always leave upset. INEPT - DO NOT GO TO THIS BRANCH. If the entire bank works like this, what a mess for them to guard my money.

3 boxes and only one operating with more than 10 people waiting. Service time greater than 30 minutes, regrettable

To open an online account it is almost impossible, after almost achieving it they tell me that I must make an appointment to "credit" the account, impossible to do it through the web, a complete disaster and waste of my valuable time. I called one of the BBVA telephone numbers to give me an appointment, by the way a woman who was not very empathetic, in the end I showed up to credit the new account and the guy who helped me (the only one who was cordial and very kind, Andrés) told me It says I have to go back because my ID has just been uploaded to the system, WHO PAYS FOR MY TIME? DISASTER!

Customer Service in the Office -20/10 You say hello and they stay as if there was no one talking, apart from the fact that when they consider paying attention to you, they respond badly as if out of obligation without giving you an improvement on the problem or issue that you are telling them about!

They treat you very badly, it is not advisable, they keep you waiting for 40 minutes while the tills are empty and the cashiers look at nothing, you wait and wait without taking care of yourself, a customer comes in and it doesn't take long, they make class distinctions, since you are not a customer they treat you very badly.

My experience with this bank has always been satisfactory, its employees always treat me cordially and solve my problems, perhaps the problem is sometimes the large number of clients they have and it would be better with more staff. The great problem of the bank offices in our City.

Can you explain to me why the doors are not open today 04/28/2023 8:00 p.m. to be able to make some receipts? Are there ATMs inside, not even using the card to open the doors?

The treatment received by the person in the office leaves much to be desired. This morning I showed up without an appointment, after not having been able to contact them by phone, to make a simple transaction and the treatment I received from them has been disastrous. I don't understand how you can be so rude and treat customers so poorly.

Cashier with little interest in solving anything and little desire to work. A shame because I have been delighted with the bank itself for years, as well as with the attention of my manager and the online banking. What a pity that there are things that unfortunately I cannot do online and I have to meet people like that.

This weekend 13/1121 I had a problem with the ATM and today Monday I am traveling since I am a carrier I am calling more than 30 times and they do not pick up I find it SHAMEFUL that helplessness to call and not being picked up

Some sausages.
A little man in a suit wanted to charge us for some account statements of which we are clients, in exchange for three euros until the system would not allow him to collect it, to his surprise.
USURERS.

Incredible, you are going to open an account or at least with that intention and they send you home because you have to do it with the app. On top of that, they give you information about the account that is contradictory to the one on the website... zero customer service.

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