BBVA

To open an online account it is almost impossible, after almost achieving it they tell me that I must make an appointment to "credit" the account, impossible to do it through the web, a complete disaster and waste of my valuable time. I called one of the BBVA telephone numbers to give me an appointment, by the way a woman who was not very empathetic, in the end I showed up to credit the new account and the guy who helped me (the only one who was cordial and very kind, Andrés) told me It says I have to go back because my ID has just been uploaded to the system, WHO PAYS FOR MY TIME? DISASTER!

Customer Service in the Office -20/10 You say hello and they stay as if there was no one talking, apart from the fact that when they consider paying attention to you, they respond badly as if out of obligation without giving you an improvement on the problem or issue that you are telling them about!

They treat you very badly, it is not advisable, they keep you waiting for 40 minutes while the tills are empty and the cashiers look at nothing, you wait and wait without taking care of yourself, a customer comes in and it doesn't take long, they make class distinctions, since you are not a customer they treat you very badly.

My experience with this bank has always been satisfactory, its employees always treat me cordially and solve my problems, perhaps the problem is sometimes the large number of clients they have and it would be better with more staff. The great problem of the bank offices in our City.

Can you explain to me why the doors are not open today 04/28/2023 8:00 p.m. to be able to make some receipts? Are there ATMs inside, not even using the card to open the doors?