Banco BBVA

Bad attention. More than an hour and a half to serve 6 people, and they give priority to those who are going to process credits or accounts and to customers who already have an account and require attention to questions. They leave you until last. These banks never change

Good treatment, the executives are very friendly and it has several cashiers, they have good fluency.

Unfortunately the service is very slow. The checkout area is SLOW.
Executives serve slowly.
They offer many banking products.
ATMs regularly fail.

Too many people all the time, the shift says it takes 15 minutes to serve you but it can be up to an hour or more. The cashiers are slow and so are the executives. If you can go to another branch, do so.

BBVA BANCOMER CHEDRAUI PAUL

One of the worst experiences.
The waiting time was excessive, I'm not sure about the shift system within the bank. But there were other users who arrived a long time after me and were attended to.
I had to leave the branch for work reasons after 2 and a half hours without attention.
This, coupled with the fact that the branch does not have security, there were people other than the users who came in to ask for voluntary money; that due to the nature of the establishment caused discomfort and insecurity among users.
This branch is not recommended at all.

Your practices without change 2 and one without service, 15 min wait although there are no customers to go to the box to be able to deposit me

Their practices are rubbish, one of them swallowed my cash and they did not return it to me, their solution was to call the BBVA line, which I had already done, terrible service.

There aren't that many people. but take your visit calmly

Terrible help! I told them clearly that I was going to update the $$ limit on my card and they told me there was no problem and they gave me the level and at the time they made the transfer they blocked my account! Now I left unable to withdraw

BBVA Bancomer Plaza Patio Querétaro

Of all the BBVA it is the slowest, it has few ATMs and there is always a long line. It is also noticeable that they do not maintain their ATMs.

Horrible service in the ATM area both for making payments and withdrawing money, usually some are not in service

Terrible service from the woman who gives the shifts, very arrogant

Excellent branch. All the staff are super trained and quickly resolve all doubts and processes that are going to be carried out. From the door there is good organization to detect the type of procedure and direct clients to the corresponding area. I have been to this branch more than 10 times and I have always observed this trend. Congratulations!!! 100% recommended.

I do not recommend this branch, the staff is very disorganized, and I was in line for almost an hour and when I got to the door they told me that there was no system for my procedure and that the failure was general and that it was better to come back tomorrow and well, they didn't bother me. They let me enter the branch, I went to the satellite branch and in 30 minutes they resolved my procedure... I recommend the satellite branch more, the staff there gives better service and they don't make excuses not to serve you 👍

I entered at 10:15 and left at 1:45 p.m., dissatisfied with the treatment and poor service.
The executive did not respect my shift, arguing that it took me more than 2 minutes to get to her, (that's a lie, after 3 hours I was more than aware of my shift) she passed on to a client who took more than 15 minutes. minutes and then it happened to another person with whom it also took a while; After that she only half attended to me, because in the end she washed her hands of it, leaving me in a cubicle alone talking on the phone so that I could attend to my situation and continued serving more clients.
The executives serve their "clients" who arrive without a file, I don't understand what their filters are.
In short: the worst branch I have ever visited, poorly organized and with elitist executives. You need more than emotional intelligence in this place.

The service they provide both via telephone (sales advisors) and branch executives is terrible.
They were bothering us all week by phone to acquire a TDC.
Today, Friday, on the last call I decided to take it, it couldn't be done from the app and they sent me to the branch. I arrive at the branch and they took 40 minutes to assist me, I arrive with an executive and he makes me fill out applications, prepares the envelope for delivery of the card and at the end requests help from one more person to cancel the application and restart the process. From the beginning I asked if the process took too long, indicating that it didn't take long. I wasted my time and left without a card. The service they provide is terrible. I am a new customer and I would not recommend the BBVA experience. Please don't mark me for your card anymore.
A and his staff in the branch are more concerned with placing the order for tomorrow's breakfast (chicken) than with serving your customers.

I had to cancel my cards because my wallet was stolen, I went to the branch to help me get my money, they didn't give me a solution even though I had my passport, they wanted me to go and wait for them to give me my new INE. It can't be that their method is to present two IDs when they even have my fingerprints in their system. They only told me that they can't help me if I don't have two official IDs, period. They should have more empathy and change their protocols, which are honestly not consistent. I asked to speak to the manager and they told me that it was going to take a long time and that he was going to tell me the same thing. What a way to solve.

Terrible service, they give you a shift just to open a payroll account, there weren't many people, and I've been waiting for an hour and a half and there's no way for it to pass. I have 5 shifts left, then the executives look at their cell phones as if there were no clients. waiting, there should be more agility on part3 of the staff, terrible customer service

The branch is renovated, but when it comes to checking out they are super slow and in the same way with the executives although they have good treatment, the only thing is that they make people wait, the advisor we were with mentioned to another colleague of theirs that they should take out to the person they had before since he had been in the branch for 4 hours and they still did not solve him

BBVA Millenium Plaza

The location of this branch is very convenient and has enough parking. The service is generally very slow. As in other banks, they have several windows but some are not attended and you have to wait a long time. It is advisable to schedule an appointment through the application.

I think that the job of the girl at the entrance, more than pressing buttons for you... should be to be informed about the flow of operations in the branch to inform arriving customers if they are going to have to wait much longer of the time expected to be attended to by an executive. We went to get a new account and we were waiting for 40 minutes when the approximate wait time was 15 minutes. When we ask the girl, without any empathy and in a hurry, she answers that she doesn't know anything and that there is only one executive serving. Wouldn't it have been good service to the future client to tell him this before we wasted our time without any results? "Good morning. We only have one executive serving at this time so waiting times may be longer. Do you have a problem with this or would you like to come back later?" ...it would have been that simple to have an interest in providing good service.

Very slow service with executive. The checkout service is good and fast. There are only two ATMs and one deposit machine.

I was there for an hour at the bank to open an account.. And executive 3 with more forceful attention than anything.. Angry at everything she asked.. If they don't want to work better, don't go.. How do they put that kind of people attend to the public... Better the ATMs have a better attitude... Very bad... It is preferable to open an account elsewhere. make them kinder

Great facilities, but too much time is wasted in line, and if you are not a bank customer it is even worse because you have to wait triple

Their ATM froze and did not dispense 6000 pesos. They denied. Someone has this $$. I will never go back. Should be less than 1 star. Certainly there is security footage.

26.09.22 still no response from this bank. Is the employee that “balanced” the atm machine still working here?

Next step to get 6000 pesos returned Profeco.

I have issued a complaint with PROFECO

Eufonie, it has been two months and still no action on the return of my 6000 pesos

11 MONTHS AND 6000 PESOS HAVE NOT BEEN RETURNED!

There is not a single reason why there is such a long line blocking the pedestrian path. If your services are so bad that you affect public services, they must be fixed. Or open more branches.

Today, Saturday, November 19, I arrived at the bank at two in the afternoon. The lady at the door no longer allowed me entry because it was already closed. On their door the time says 2:30 pm closing time. According to this, they are undergoing renovations and that is why they no longer allowed people to continue passing through, as they had posted signs warning that they would close early.
I think that if they are going to make those types of changes, they should fix their schedules on their website. Many of us only have the opportunity to fix things at the bank on Saturday after work. And on its sign, apart from everything, it does not mention anything about the bank stopping service at 2:00 pm.

Terrible service from the ladies at the entrance, extremely rude and despotic not only with me, but also with those who came to ask them something, causing more than 10 problems themselves for not knowing how to listen.
I think Miss Karina could have better service if she is the main one who receives you at the branch

It is the worst branch, out of 4 windows they only use one or two... And in the ATM area there are never more than two (a practical clerk and an ATM) at the same time. IDEAL TO COME AND WASTE HALF AN HOUR EVEN IF YOU ONLY WANT TO USE A SIMPLE ATM

That branch is greatly needed... I understand that the reason is apparently due to the works on February 5, but not even the ATMs are available to users, they should keep them in operation.

I want to know if the ATMs are already in service to make minimum deposits or withdrawals. The last time I went there, that branch was closed and nothing was working, I'm talking about the month of May 2023

Well, what can I tell you, honestly for me it was super fast, I think it took me longer to think about whether or not I was going to the bank, the service was very good, and well, at least in my case, it was short.

Terrible service
They should take care of the people they serve, and especially the maintenance of their automatic tills....
What a disappointment of a bank.

Good number of ATMs and ATMs, if they serve on Saturday, the parking lot is small but in Plaza las Américas there is a lot of space

TERRIBLE ATTENTION
The executives don't know their processes, they don't know how to solve their problems, they are poorly organized and they waste a lot of time while you see how they make fools of each other because no one knows how to do things, if you need a better procedure, don't even approach them, look for another branch

Good attention but then the procedures are very slow

It used to be a good branch of this bank, although small for the downtown area on holidays, weekends and payment periods. However, it has interrupted the ATM service for two weekends in December 2021, due to remodeling, becoming an intermittent and unreliable service.

The parking area is small but has ramps for disabled access.

The ATMs are constantly sanitized as each customer vacates them.

Inside it has few windows in the cashier area, so you normally queue outside the bank.

I recommend using the ATMs at this branch only from Monday to Friday.

BBVA Queretaro Americas

They only serve mortgage loans, very good service from everyone. There are no ATMs or anything else

1 star for Terrible sanitary measures in the midst of the contingency and why
They are not clear. Yesterday I lost 1 hour on a simple card replacement. Only because I didn't have a passport. They were not considerate enough from the moment I arrived to tell me I needed it.
Today I returned with everything I needed... It's been more than an hour since they helped me and I still can't replace my card and the executive who helped me "isn't there"... Like losing "not being there".. There are only 2 executives attending and 1 "is not there" while they have the branch "saturated" and with at least 10 people queuing outside...
In the end, 2.5 hours of waiting... I'm leaving without a card... How annoying. 2nd day without being able to have my money and one more to go to try to finish that process.
Horrible!!

When you need some information or telephone advice, only recorders answer and you have to provide data first, there is only 01800 and there is no way to contact the branch that interests you directly or with anyone. It is frustrating that there is no attention between people. On the other hand, the attention at the Bank is good, but due to my work schedule I cannot go to request the information I require.

They are not honest, they give less money, check when you go to make a withdrawal, they are robbing account holders. We were missing a lot of money. They tell us that this is how the packages come out of the vault, so inside is the thief and they did not recover the missing amount which were several bills where I go to recover them.

They should be open on Sundays. Today I need a retreat and the one in Plaza de las Américas is the one closest to me. And oh disappointment it's closed.

It is good that it is inside the plaza, quick service, there are several practices and ATMs

Terrible service, the cashier swallows the deposits and the cashier only says, well, dial from our phone and the employees of the Plaza Puerta La Victoria branch do not have the training.

Many technologies and they do not apply them. Incongruent and inconsistent some of its employees. The policies do not apply to everyone. Discrimination accordingly. I like the bank and they are regularly attentive. But exceptions are very uncomfortable.

What a shame that, being one of the most recognized banks, they are so unfriendly with customer service, out of 6 tellers only 2 working, and what to say if you are not a customer, you have to wait literally hours to cash a check... and The saddest thing is that they don't care.

The attention for a few months has been terrible, before it was because they had few windows and now it is because of the 6 windows they have they only serve two, in addition to the fact that they make you train outside and then people arrive who are going to do x procedures and they pass them without doing lines and they give them turns before those who make us train even though we are clients too, and it is not that they are VIP clients, but rather they are just people who ask if they can do x procedure and they pass them by ignoring those of us who have been there longer waiting, I have to come to this bank because it is literally next to my work and it is the closest but their attention is not like when they first opened

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