Deutsche Bank

The office staff is extremely attentive and always responds to my requests with pleasure.

They have blocked my account without notifying me and for no reason, I give them all the requested documentation the same day of the blocking and they take almost 2 weeks to unblock me and then they unblock me and after a week they have blocked my account again and again without notifying me and for no reason... now they do not respond or unlock the account even though they have all the requested documents in their possession for weeks... a shameful bank, I would not recommend it even as a joke

Deutsche Bank leaves a lot to be desired. To solve a procedure, which in other banks lasts a week, I have been here for 2 months and with no forecast of being resolved. Very unhappy with this bank.

TERRIBLE CUSTOMER SERVICE; THEY DO NOT PRIORITIZE THE RECEIPTS OF THE HOUSING MORTGAGE COLLECTION, EVEN IF REQUESTED.

THEY RESPONSE EXCLAIMING THEMSELVES THAT THE MATTER IS ORGANIZED BY THE "COMPUTER SYSTEM".

THE DEUTSCHE BANK COMPUTER SYSTEM IS ABOVE THE ORDER OR REQUEST OF THE CUSTOMER WHO WANTS TO PAY THEIR RECEIPTS, PRIORITIZING THEM, IT CANNOT BE DONE.

IT SEEMS SERIOUS TO ME, THEREFORE I DO NOT RECOMMEND THIS ENTITY TO ANYONE WHO WANTS TO HAVE A MORTGAGE SINCE THEY PRIORITIZE THE DAY OF COLLECTION OF THE MORTGAGE ANY OTHER RECEIPT, EXCEPT THE ONE THAT IS APPROPRIATE, CAUSING YOU TO BE LEFT, EVEN WITHOUT MONEY TO GENERATE DEFAULTS AND EVERYTHING. WHAT FOLLOWS THIS ACTION...

REACH YOUR CONCLUSIONS AND MAKE YOUR DECISIONS.

MINE IS THAT THIS IS A SCAM!

THANK YOU FOR READING THIS OPINION!

I've been trying to get hold of them by phone for months and it's impossible. You turn on the computer and it's supposed to happen to someone and they never catch it. The trick is to say that you want to open an account or deposit €10,000. They catch you on the first ring. That's how painful

BBVA

Worst staff I have EVER known! Rude doesn't describe it!! Complain to manager, she doesn't even let you speak. Staff in this place will ruin your day. It's like they don't want to see people in their bank.I wish I could give 0 stars!!

soooo slowwwww service 1 h i am waittin the guya hiuw work here sooo slooow

I have been using the ATMs for many years and this branch and it is sad yesterday Friday at 11 in the morning there was only one person serving, with the gate closed. When you get them to help you they are very friendly. I don't usually go to the offices and with them So far I have only had PROBLEMS, it is a shame the way the sector is.

I use this office to withdraw money at the ATM, so I can only talk about this. I have been using this ATM for 2 years, which by the way are two ATMs. Normally both work, although last summer, I don't know why, neither of them worked, and the office closed for a few months. But as of today that I publish the review, the BBVA office is open and everything works perfectly.

The other day I asked for a new notebook to be made because mine had worn out and they told me to go to my office on Calle Santiago because with the Covid they couldn't do it for me. I go to Oliveros' office because it takes me closer to my place of work.
At that time, it was just me in the office. Today they confirm to me in my office that what I was asking for can be done in any office. Thank you.

Another great place for terrible service.
He had been looking for an alternative to the Paseo de Almería office to make a deposit into one of his accounts. In this office, where there was not a single client, they did not bother me for not having a business relationship with them, but since they do not have a cash register, they could not do it and they sent me to another office.

Terrible treatment by the manager, us and the two clients in front of us. The curly-haired lady literally kicked us out of the office. He refused to serve us without an appointment. He literally told the lady in front of us, an older woman, who asked her a question “that she shouldn't be there without an appointment if she had to take care of her sick husband.” Terrible treatment.

Horrible treatment received by the manager, a blonde lady with curly hair. We had an appointment with her at ten and she attended us 45 minutes later. He has completely lost his papers, answering us with lack of education. Completely inadvisable.

It's not a BBVA, it's a franchise that works for them, they can't get you a single piece of paper, the ATMs are almost always broken, what I'm complaining about is that I can't do anything about the 3 emergencies I had, it's a waste of time, The poor employee does what he can, for him 5 stars, for the entity 0

Today a very kind woman helped me, she was blonde, I couldn't make the payment with her but she guided me quickly and easily on how to do it at the ATM, at this time, I understand why everyone I know prefers BBVA...

Finally a branch where they work well.

After going to the office on Paseo de Almería (better not even try) and to the one on Avda. Mediterráneo (that is not a customer service office as there is no cash register), there I was able to make the deposit into an account of their entity.

What I found strange is that if the income included a concept they charged me a commission but if I didn't include it, nothing. It is appreciated that at least they informed me beforehand.

Like every year I have to do this operation, I now know where to go so as not to have problems.

I am modifying my review because they have finally provided me with the documentation quickly and efficiently. I don't give 5 stars because the in-person service times are long and overwhelmed, more staff would be needed in the office. Otherwise I am satisfied.

Today, January 4, 2023, I was at the office to get a piece of paper on my account number and without knowing if it was a certificate or a simple piece of paper, they asked me for €14 per certificate before explaining that they could give me a piece of paper with my name and My account number has been giving me a long time and even when I was at the window a lady from a table came to claim me. Is it that the colleague at the window doesn't know what she has to do? and the options that you have to solve the procedure that I need I have been with BBVA for about 13 years and entering my payroll there and I do not think I need the lady at the table to speak to me arrogantly and without wanting to solve anything for anyone without seeing anyone in office. They closed my office on Manuel Azaña street, where they treated me wonderfully, to leave me with this office full of uneducated people, they should fire all these people for mistreating BBVA customers.

Very bad manners and treatment by an employee (with a beard) to inform that at eleven in the morning you cannot withdraw money at the counter and that is what it is.
There are people who, due to their work or other needs, cannot go before eleven o'clock.
According to the employee, it is something that is done in all banks and it is not true since Cajamar, which is right across the street, has cashier hours from 8 a.m. to 2 p.m.
This makes me wonder why I am still in this bank.
With the layer of covid 19 we want to cover many of the company's deficiencies when in many of them it is working 100% with users without so much fear.
I imagine that just as you have customers queuing on the street, you will not enter a bar for breakfast or ride a public service for that same reason.
Of shame.

A round of applause to the front row workers, for their tremendous effort to comply with the entity's guidelines and accompany the client.

It is outrageous that they never want to serve you and on top of that they treat you with the tip of their toe.
I needed to cancel a loan and they wouldn't give me an appointment in person, when I finally get it they tell me that it can be canceled through the app and when I go to do it through the app it tells me that it can only be done at the branch. Totally, I can't cancel the loan.
I will write a letter to the king in case he can help me.
They are very unpleasant to all clients, I just moved offices.

It is outrageous that my father has been a customer at BBVA for 40 years and every time he asks for help at their office to do a transaction, they do not want to assist him and give him the excuse that it can only be done through the Web application. A man who is over 60 years old has no computer and zero knowledge of how to use it. In the end they will lead to having to change entities. When he has gone to purchase a product they have attended to him quickly but when he needs to remove his deceased wife from the account everything is negative. They are scoundrels, incompetent and lazy. When are they going to understand that people are the ones who keep their jobs? It will never occur to me to contract something with them.

Covid update as of August 30.

2 workers, one with the mask under his chin, another under his nose... Anti-covid measures=0, please, BBVA, visit the office and teach these two phenomena how to use the mask correctly, no longer because your safety, but for ours!!!

A disaster of a bank... The employees solve few problems... starting at 11 they close the window and send you to the cashier, who does not accept coins, only bills, but if you do not pay the exact amount they will return what is left in coins ...??? Oh really??? If you are going to pay €5 and put in 50, he will give you back 45 in coins... And he tells you to go to the bar to change!!! Pathetic branch... They lose customers day by day

I was happy with the attention when I went to this branch. I hadn't been there for a long time and it's gone, I went to the ATM and I was ironed. I don't understand why it continues to appear on the list as operative and that it opens tomorrow. I hope that the rest that appear in the list have not disappeared.

Indeed, in this branch they ask for money supplies that, once managed, do not return the excess to the customer. In my case they have stolen €450 from the sale of a home, telling me that there is nothing to do. I'm going to have to report them to the police station.

Chaabi Bank Sucursal en España

Thank you so much for your attention! Great team.

They solved my application access problem quickly. Good people

POPULAR BANK MADE FOR YOU. HHHHHHHHHHHHH HAD BANK 3ANDHOM TELEFON O MAKAYJAWBOCH
THEY NEVER ANSWER THE TELEFIN FIX
WITH THIS BEHAVIOR I WILL ELIMINATE MY ACCOUNT
SO THE BANKS OF ESPAÑOL ANSWER THE TELEFON
THIS IS WHY THE ARAB COUNTRIES ARE ITS COMCA

It's a shame about the staff in this office. I have been trying to make an appointment to change the phone number on my account for 6 months and they have always told me that they were busy without giving me a date.
I went in person and the lady there rudely denied me assistance and didn't even let me make an appointment because in the words "she was too busy to attend to me" even though she was the only customer there.
Of course I will close my account and disassociate myself from this bank due to the disastrous professionalism of this office and its workers.

I have never been treated worse. Not good morning. The lady has not let us speak. He has simply said that he has to close the doors because he is prosegur and we have to leave and that without an appointment he would not be attended. A girl has asked him a question and he has simply answered that without an appointment he would not be seen. And he has invited us out of the office.

It is unfortunate that people without the desire to work, with zero empathy, with bad manners, treat people like this, who in turn are their clients and those who feed them.

Of course, payroll, loans and insurance go outside of BBVA.

Almeria office Av cabo de gata. Monday August 7.

They are very ineffective ; The cashier is very unpleasant and rude. She hung up the phone without giving me a solution and she didn't give me the option to explain the problem that was happening to me. The director, no matter how much they pass us to him to solve the problem of charging the card, does not solve it, he asks me for documentation that is not necessary later and does not solve it. Three times for them to fix it and they still won't fix it

I went to the bank today and the girl at the window was very helpful in solving my doubts as well as being very nice and polite.
A 10 for her, Bravo.

This morning I was at the office, at the cashier service Lidia attended me, a charming and super decisive girl. Great customer service

Banco Itaú - Agência 4272

Great service agency, very polite, attentive and helpful staff.

Excellent professionals and good services!

They serve with great professionalism and friendliness, it fully adapts to our needs. Office totally recommended both for the treatment of the staff and for the response of the entity.

The director was super friendly and professional, I went to ask for information about a mortgage and I will definitely hire it with them

The worst possible employee, total apathy, misinformation in short, disastrous. You are going to open an account to deposit money and it tells you no, better online, we tried online and they tell us no, it has to be at the branch...

The manager is very attentive and professional, he always helps me, attentive to all customers

I went this morning to withdraw money from the ATM of this office and I witnessed how the worker with the bangs, so to speak, treated some elderly ladies with absolute contempt and without any education. He had an arrogant, haughty attitude and lacked humanity. It is incomprehensible that this individual continues working. I have never witnessed such bad treatment. Tell the neighbors that if they have the opportunity to go to another office, they should do so. I would tell the worker to look at his attitude because he has a serious problem.

Good afternoon. I am writing this to complain about the humiliating treatment that this office gives us. I'm going to make a deposit. How is it 1:00 p.m. I HAVE TO DO IT THROUGH THE CASHIER. Please I ask the only worker if he could help me with one thing. What was my surprise? He answers that he has orders not to leave the table. That's humanity. I wonder if I were his mother, would I do the same thing? He had done everything right except the amount in this bank, you put the money then the amount. I have had a solution for a client who was going to enter. The bank worker. It is undignified that he is working. This way. I don't know who is to blame, BBVA or politics. It's embarrassing in our current years. The values ​​are being lost. And thank you for the Lord who has helped me. There are still few good people left. Bad experience.

It's a shame that at 11 in the morning you can't do anything except for the cashier, just an operator who keeps telling you that he isn't there for those needs and that he was alone, we had to be attended by a man who was going to operate in said cashier after half an hour.
Lucky for BBVA not having assets in that entity, it would have canceled them ipso facto and for the residents of El Alquian, Retamar, etc. to think about it a little bit that online banking is for these needs with better results.
It is a real shame what we experienced this morning.
Waiting for an answer.

Very good treatment and decisive. I had a problem with another entity and they gave me all the facilities and explanations possible until they found a solution to what I needed. Very thankful.

Avoid this Bank because of the treatment of the ATM. The cashier who has recently graduated from training - or in training - who attends the BBV cashier is absolutely repellent. With her long bangs, she attends with an attitude of contempt and arrogance and air of superiority. Shows no interest in helping customers. It is unfortunate that this individual (so to speak) has a job in customer service. He could use a job cleaning a sewer. Avoid that bank and that individual at all costs.
The teller at BBV treats customers very badly. Evidently just out of training or doing an internship, he struts about with his long bangs feeling superior and entitled. It is unbelievable that such an individual-so to speak-would be placed in customer care. He should be placed cleaning a cesspool. Do not go to that bank and avoid that teller at all costs.

Mejores servicios Bank

Retail & Franquicias

Industrias

Partners

Recursos