BBVA

It's a shame about the staff in this office. I have been trying to make an appointment to change the phone number on my account for 6 months and they have always told me that they were busy without giving me a date. I went in person and the lady there rudely denied me assistance and didn't even let me make an appointment because in the words "she was too busy to attend to me" even though she was the only customer there. Of course I will close my account and disassociate myself from this bank due to the disastrous professionalism of this office and its workers.

I have never been treated worse. Not good morning. The lady has not let us speak. He has simply said that he has to close the doors because he is prosegur and we have to leave and that without an appointment he would not be attended. A girl has asked him a question and he has simply answered that without an appointment he would not be seen. And he has invited us out of the office. It is unfortunate that people without the desire to work, with zero empathy, with bad manners, treat people like this, who in turn are their clients and those who feed them. Of course, payroll, loans and insurance go outside of BBVA. Almeria office Av cabo de gata. Monday August 7.

They are very ineffective ; The cashier is very unpleasant and rude. She hung up the phone without giving me a solution and she didn't give me the option to explain the problem that was happening to me. The director, no matter how much they pass us to him to solve the problem of charging the card, does not solve it, he asks me for documentation that is not necessary later and does not solve it. Three times for them to fix it and they still won't fix it

I went to the bank today and the girl at the window was very helpful in solving my doubts as well as being very nice and polite. A 10 for her, Bravo.

This morning I was at the office, at the cashier service Lidia attended me, a charming and super decisive girl. Great customer service