Banco BBVA

This branch has been operating in this location for around fifteen years, and they have always been very attentive and diligent in their work. It is well located and although its parking is not so accessible, it almost always has customers. As a suggestion, it is better to park in a nearby park and walk a block.

It is the worst branch that exists, the manager with an alcoholic breath and gross arrogance and the staff with a total lack of knowledge about the procedures, a shame that such a large institution has such rude and informal staff, in short, one less customer does not give them It doesn't even tickle, but I hope someone's opinion helps you. Don't go to BBVA Contry, it's the worst

Generally the service is passable but yesterday morning we received TERRIBLE service, the lady had an unbearable attitude and facial expression, she had no desire to help, not even the intention, very bad experience, I will take my mother to another branch to have the procedures we need

The branch is no longer here, it is one block earlier, how does the direction of the street go!!

Personally, I have had very good service at this bank. The last time I went I was going with something that I thought would take at least an hour but they solved it in less than 10 minutes.

Why can't I withdraw my money from the section? The app closes when you touch that option

We went to speak with an executive, we arrived when they had just opened, the executive took a while to arrive but he was very kind to assist us, I also carried out another procedure and everyone was very kind.

I went to request an account opening and they canceled the card I had as a minor and they made it impossible for me, the person at the entrance gave me bad information, apparently they are not well trained, I went to another branch and called customer service and they were able to help me serve better although I can't solve my problem yet.

Shell

Best  place to ever be!! The owner is very nice and friendly. I always go there to get my gas and anything I want to grab ina. Quick jiffy

I have been to this particular gas station on several occasions in order to take advantage of the Shell Fuel Rewards Program. The program itself is nice because you can stack and build your rewards balance by buying specific products in return for $ off each gallon of gas.

I never in my life have been treated so horribly by a gas station attendant, who I believe to be the owner. He is extremely rude, has a temper with a short fuse, provides the exact opposite of customer service, is extremely unhelpful, and has no idea/knowledge/understanding of how his own gas station fuel rewards program even works!

Tonight, for example, I purchase 2 starburst (a Featured Offer in the FR app) specifically to earn an additional 5 cents off/gallon. After you enter in your Reward ID code and pay your receipt is sent to the shell rewards program app for verification and then you receive whatever reward they are offering (side note - this guy doesn’t understand his own fuel reward program and how it works even though I’ve tried to explain it to him on at least 4 different occasions).

Anyway, so instead of manually entering the price, I ask him to scan the items. He is clearly annoyed that I would even ask such a question, but begrudgingly complies and scans them in. Once he scanned them, the touchpad screen went straight to payment instead of allowing me to enter in my rewards ID. Oh, no! Now he has to cancel the transaction, but instead of rescanning the starburst as requested (which remember...is the WHOLE POINT of me even being there) he enters them in manually. He absolutely didn’t rescan them on purpose so I ask to return the items with the intent of repurchasing them the CORRECT way, but by this point he is clearly angry and says, “I’m closing and going home now.” Man! This guy must really be miserable.

This was the straw that broke the camels back. This shell will no longer get my business even if I have to go out of the way to find another gas station. He has lost a customer and if he treats me this way then I can only imagine how many other peoples business he has lost.

Great place to stop buy!! Not too crowded. Nice employees. Convenient location. The owner is always helpful☺️

Great place!! Owner is amazing and always helpful would recommend going here

Excellent service, very efficient and fast, very helpful, my favorite branch🤩

It is a pity. We were several people from 3.50 queuing outside. And at 4 o'clock the door boy closes the door for us. Not before letting in 2 people who weren't in line and another person who asked to ask a question. We call the manager. And she never stopped denying us and gave unjustified reason to leave us out. I argue that his capacity did not allow him to let us pass... and he only had 2 ATMs!!. Hence the lack of good care. What a pity, I always go to this branch because it is close to me. But today they disappointed me with that lack of judgment of the manager and the subordinate, how mediocre!

It's my bank, I prefer it over any other
The procedures are quick and easy, clear and complete information, receptionists and advisors very professional and friendly.

Soriana Mercado - Own Land

It is very small but clean and the staff are very nice.

Excellent service!
They attended to me super quickly and the staff was very friendly. They solved my problem in less than 10 minutes.

I was going to deposit money to another bank account because I had a problem with the mobile application, but the man who was at the ATM treated me very badly and also spoke very rudely to me. I think he treated me badly because I'm an Asian. When another customer stopped by, he treated him well. I hope it's not like that for other people.

Very good service, generally there are few people and the service is fast and the staff is very friendly.

The bank is small in size. Students, professors and employees of Tec de Monterrey usually attend, but the service time is fast

BBVA Bancomer ALLIANCE PLAZA

Terrible service.
I just left the branch.
They told me to go get a physical ID otherwise they couldn't give the money.
I return with my valid passport after hellish traffic and they tell me that I need 2 IDs.
The problem is not the protocol, the problem is that the cashiers do not inform you well, if they are going to apply the protocol you have to inform it in full, not in pieces.

The people at that branch are super cool, they charge you insurance in the company's account the wrong way, but I'm already ahead with drivers, let's see who is smarter

I arrived at 3 in the afternoon to open an account and the girl at the entrance did not even let me take a turn to enter with the executive because it turns out that it is until 1 in the afternoon to open an account because it is a long process and there was only w people to go through with executive m I went to another branch and they helped me at 3:40 and at 4 I was checking out with my account.

EXCELLENT Customer service, the branch is a little small but has plenty of parking. Sometimes you have to wait a long time because it is small but other than that the attention is the best. 💖

Excellent branch good location good parking very good service good protocol

It is a bank that is not very busy, perhaps because it is a little hidden in the square, apart from the fact that the location on the maps is bad. In terms of service, the staff is friendly and they serve quickly on fortnight days. It is an excellent option when the other branches are saturated.

The best location and the best service 10/10

BBVA Bancomer

Excellent service. Congratulations. Everyone very friendly and available.

Excellent branch. Girl but it has good service and ATMs at any time and excellent advisers thanks

Thieves! I have been claiming monthly charges for insurance for more than 6 months. I even requested cancellation due to duplicate charges... there are more than 17 thousand pesos that have been stolen from me... I HAVE CANCELLATION FOLIO!!!!

TERRIBLE!!!! SERVICE In no branch they treat you badly but this one was rude and procedures that are done without any problem here they did not want to do them they should train their staff well but it is DISGUSTING!!!!!

Soriana Híper Contry

Well, Soriana is going down in service since the attention is not good.
It has 20 boxes and only 3 work and they are very slow.
Self-collection is a fiasco.
This is the agony of the chain or it is a strategy to spend more time inside.

Every time there is an offer with a cardboard indicating the discount, you have to take a photo because otherwise the discount does not appear on the box, there is no coordination between marketing and the boxes. It has happened to me 4 times. The last one was in wines, it said 3x2 and the cashier said no.

Today they lost my order I placed online for over 2 and a half hours, they marked it as delivered but it never left the store. The telephone numbers they provide are a joke because neither the telephone line nor the WhatsApp are answered, one even says that the last time he was online was 2 weeks ago. They don't solve anything on the hotline, they don't solve anything in the customer service chat. It is incredible that even from the call center, both via chat and telephone, it is impossible for them to communicate with the store.

The store is very good. With ample parking. Some days it offers a grilling service for store-bought meat. Lots of variety and product options. Promotions and discounts on clothing, cosmetics, toys, kitchen and bathroom items. It has its own food area and some food outlets in the checkout area. Sale of natural juices in the fruit and vegetable section. --> On fortnightly days the lines at checkouts are very long and slow, they should have more checkouts open on those days, it is easy to lose 1 hour of time in line.

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