Banco BBVA

BBVA Pabellón M Bank is located outside the Pabellón M building in the central area of ​​Monterrey, service is from Monday to Friday through appointments at the entrance of each branch, it has a waiting room, air-conditioned facilities, customer service with information about savings accounts, debit cards, credit cards, auto insurance among other services; At its windows you can carry out operations such as payment of services, deposits or transfers, check cashing and more possible services consulted upon entering, it also has ATMs that operate 24 hours a day, 7 days a week, within its security it has personnel and surveillance cameras. Excellent service at desks, windows and ATMs.

Terrible service, they sat me down to wait for more than 20 minutes and the receptionist was only on his cell phone when he himself said he would assist me because it was a quick process, I had to go to another branch.
He would have told me from the beginning that he didn't have time to attend to me, it only made me waste my time... 😠

In my opinion it is a good Bancomer branch. In my experience, I went at 3 pm on Monday, there were approximately 6 people waiting to be attended at the windows (by sierro these are covered for waiting customers). The lady at the entrance is very very kind and super cordial. He directed me to an ATM to make my deposit and he was there until the end. I recommend both this branch and the begging hours.

BAD ATTENTION, FRAUD AND DECEPTION
Terrible attention from the moment you arrive, I asked them for a cover or something in digital format, they told me they would send it to me and that was not the case.
I asked about increasing the deposit limit and they told me that to increase my deposit limit I had to have savings in dollars which was completely false, the reality is that they sold me insurance without my consent called META SEGURA.
It turns out that Meta Segura is a life insurance that in case you are missing, they give your beneficiary the insured sum, in this case 13,000 USD, to be able to recover your money if you can do it before the period, which was 13 YEARS, only that they give you a part.
In my case I will be able to withdraw 364 USD of the 526 USD that was taken from me and that starting in the seventh month.

The bank is very large but only three boxes

BBVA Loma Larga

This branch is very bad, the ATMs are not helpful, the staff's attention is very bad

Good location several ATMs available to use

Soriana hiper Garza Sada

Overall, you can find almost anything you need. From clothing to home maintance.
One thing to point out is that the quality of vegetables, bread, fruit and meat is below average. Maybe it can look tasty, but it is not.
The chekout time was OK.

here you find everything. i even found some products for my hair, which i usually buy from usa. They have a cheese place. Where there is a staff member that helps you pick and taste the kind of cheese you want. They let you taste many things. They have green plantains sometimes. They have a bread section as well where they make them. Additional to the commercial breads. They sell makeup. They have some good brands. You find the cheapest and you find the most expensive. Suitable for all class and taste. Inside there are some fast food as well such as "Chinese food restaurant" and "doña torta".

Great variety of produce found everything I needed in one stop shop

Great place for "passing by" shopping, it's location is very handy, has a big parking lot and several banking ATMs.

The nicest Soriana in the area. Soriana is not the friendliest supermarket, considering prices & policies. But there is a wide range of nice food and drinks.

All good, the attention is excellent from the executives...

The only thing is the ATMs, which sometimes don't work and swallow the money, you have to wait 4 days to get the cash back...

The telephone banking people are somewhat rude and inattentive, so you cannot make a complaint over the phone, the line is not a good method, but the executives are very helpful

I received good attention from Diego Wong, I went to register the BBVA application. I think they could make improvements in customer service, since at one point the person who helped me was in charge of two areas, the door, and desk service. Greetings.

The executives are slow, you can wait up to two hours to talk to someone and their system is always in "update" so they ask you to call the Bancomer line, there they ask you to go to the branch again, you can spend six months like this and at the same time In the end they prefer you to cancel rather than correct their mistakes

IT DOESN'T SOLVE ANYTHING. THEY DO NOT RESOLVE ANYTHING FOR YOU, DEBIT CARD BAD ATTENTION

How about good afternoon, a telephone number to communicate directly with you, it is related to my account that presents a blockage

This branch is staffed by 2 very capable executives. They help the customer, we have to go from other places looking for good service.

Terrible service at Hilario Martínez, they can never do anything and end up sending you to another branch after having spoken and confirmed that the changes I want to make can be made at any branch.

Once I had a problem with one of the ATMs (they didn't give me the cash) but they gave me a solution very quickly and I was able to get my money, maybe because it was working hours, but in the same way the receptionist they use at the entrance is very able

Shell

Went to this place so I could use my Kroger fuel rewards. Slow flow. Took about 20 minutes to do a full tank. No sensor to stop the gas when tank was full. It kept flowing and spilled a good amount of gas on to the ground. Avoid this location. Wasted my savings.

EXPIRATION STATION

Nearly everything in the store was expired.  Each snack item I picked up was long fossilized, most with expiration dates over a year past.  Some products were so old the packaging had been bleached.  I felt like I was in a real life version of the game Fallout, exploring a post-apocalyptic, long abandoned convenience store.  All it needed was some Nuka Cola in the coolers.

Also, for some reason, despite me entering my rewards info, it then declined to credit me for the purchase.

If you're unlucky enough to happen into this Shell, don't purchase anything that you may need to consume at some, at least if you value your teeth.

not all type of credit cards will be accepted. have to transfer to a nearby gas station. the store is old and even the gas station itself.

I stopped to get gas at this shell station and the guy working told me my dog could not come in the store. I showed him my registration card where my dog is a registered service animal. He said it didn’t matter he could not come in. I told him service animals were allowed to go in stores but he said no. He was rude to me. The Americans with Disabilities Act (ADA) stipulates that individuals with disabilities are entitled to broad public access for their service dogs. Unless there is a legitimate safety concern, the animals are allowed to accompany their handlers to stores, restaurants, buses—any place open to the public.

This shell station was nasty,  restrooms were filthy comrade was stopped up.  My mother uses a walker and store items had to be moved so she could get through.  Floors were dirty.  It was just a real mess. Shell station used to be the best places to stop.  This one is terrible.

The waiting times are very long, they have a lot of staff standing around doing nothing, and a line of customers waiting to do simple procedures... very bad service, better go to another branch

Extremely inflexible, they try to deceive you when providing customer service, rude, the door does not open properly, they harass you at the cashier, they do not try to help you with your problems, terrible attitude

Excellent attention. I was able to complete a procedure that was denied to me at another branch.

Do you know when this branch opens, I received a card there that expires in the next few days.

Soriana Híper San Pedro

Recently renovated they favored style over variety.  Now they carry more upscale specialty items but also regular favorites.  You used to be able to find any item you could think of, but not any more.  They also started charging for parking, and the bathrooms are as ugly and smelly as before even with renovation. Aisles are comfortably wide!

It has wheel chair entrance, restrooms, big parking lot  with plants of free space always, nice products, pretty fruits, soft bread, and is the only place I have found sheep meat. The prices are cheap and fair.

Prices are fair, and it has a great variety of products, more than other Soriana stores

Wider choice of goods than HEB and my wife told me she thought the quality of the vegetables was better. Parking is the one negative...why oh why have parking you have the option of paying for..they make you feel bad when you leave without paying... we avoid the place for that reason

I love this place! It's like HEB in Mexico, but more like Randall's! I got the best tequila, shampoo and a spatula all at the same time. I go to Mexico just to shop here.

The cashiers are first class lazy people. Because they don't want to work, they say that all deposits less than 20K had to be the one and the two full ones because of the ineptitude of their tellers inside the branch. The best thing is that you don't even go to a place where the customer service is terrible. Better go to another branch. This one is not worth wasting your time.

Un señor de ejecutivo, Sr. Mauricio Isaac) trabaja proactiva-mente. Solucionó el problema de la cuenta! Muy bien!!

They made me go back and forth three times... Then I got an error saying I couldn't do it again and said I didn't know... so I started to be a bit truthful... It was resolved right away... as if it was a lie... lol

Terrible service... More than 40 minutes of waiting...the person at the Management attending people jumping people in line... March 25, 2022 at 2:20pm

Terrible service... Now with covid19 and 2 sad cashiers... The waiting time is more than 30 minutes for a CIE deposit

The worst service I have received is at this bank, it caused me economic damage.

Mejores servicios Atm

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