Soriana Híper Contry

Xd

Well, Soriana is going down in service since the attention is not good. It has 20 boxes and only 3 work and they are very slow. Self-collection is a fiasco. This is the agony of the chain or it is a strategy to spend more time inside.

Every time there is an offer with a cardboard indicating the discount, you have to take a photo because otherwise the discount does not appear on the box, there is no coordination between marketing and the boxes. It has happened to me 4 times. The last one was in wines, it said 3x2 and the cashier said no.

Today they lost my order I placed online for over 2 and a half hours, they marked it as delivered but it never left the store. The telephone numbers they provide are a joke because neither the telephone line nor the WhatsApp are answered, one even says that the last time he was online was 2 weeks ago. They don't solve anything on the hotline, they don't solve anything in the customer service chat. It is incredible that even from the call center, both via chat and telephone, it is impossible for them to communicate with the store.

The store is very good. With ample parking. Some days it offers a grilling service for store-bought meat. Lots of variety and product options. Promotions and discounts on clothing, cosmetics, toys, kitchen and bathroom items. It has its own food area and some food outlets in the checkout area. Sale of natural juices in the fruit and vegetable section. --> On fortnightly days the lines at checkouts are very long and slow, they should have more checkouts open on those days, it is easy to lose 1 hour of time in line.