Banco BBVA

Banco BBVA Pablo Livas is located in the shopping plaza near Sam's Club and in front of the BBVA Stadium in the Guadalupe area. It is open from Monday to Friday through appointments at the entrance of each branch. It has a waiting room, air-conditioned facilities, customer service with information on savings accounts, debit cards, credit cards, car insurance among other services; At its windows you can carry out operations such as payment of services, deposits or transfers, check cashing and more possible services consulted upon entering, it also has ATMs that operate 24 hours a day, 7 days a week, within its security it has personnel and surveillance cameras. Excellent service at desks, windows and ATMs.

Appalling!
You go to "data update" as you deny them payroll portability they don't give you the service, they make you believe that they did but no, I had to go to another branch where they told me about that.

I went to make a deposit on Friday, the cashier failed to return the money and I called the line and they told me to check it, and within eight days they would return it to me if the cashier kept the money, the truth is dirt and more because it was a large amount

A deposit was eaten, you get desperate because you don't know what to do and the telephone help is not good, another day very early I went to claim what the cashier had eaten and that's it they returned it to me without problem, you just have to wait for the cashier makes a cut of the day, I don't know, be scared another day they will return your money

Terrible service to my mother with a surgery, they blocked her account, they did not let her withdraw, they did not give her information, they brought her back and forth, my mother with a surgery, she had to come to the bank like this, she leaves a lot to be desired, A TERRIBLE SYSTEM

Atm/Cajero BBVA

Soriana

The baker is awesome, and the cashier told me about a sale, so Ivwaa able to buy 2 items for the price of one. Everybody was very friendly and so helpful!
GREAT SHOPPING EXPERIENCE!

Excelente customer service and ready to help you out

Its one of worse places is unhealthy smells bad the area on meats and this is first time the chicken is bad

I've been shopping at this chain for 12 years . It's a typical grocery store.

Terrible service at the window. 30 minutes waiting so they wouldn't want to cash me a check. The staff really lacks training.

There is no security guard.
The executives do not respect the shift given when entering.
They constantly have to make calls to "confirm" data that is obvious.
The treatment is friendly but the training is very poor.

PEEEEEST ATTENTION FROM BANCOMER AT THE OBISPADO MONTERREY BRANCH!!!!
IT IS THE SECOND TIME THEY MADE THE MISTAKE OF REMOVING A ZERO FROM THE AMOUNT I HAVE IN CHECK TO DEPOSIT! THEY GIVE ME A RESOLUTION DATE OF ONE MONTH!!! WHO IS GOING TO PAY THE TAXES THAT ARE GOING TO CHARGE ME FOR NOT PAYING ON TIME THE PAYMENTS I HAVE TO MAKE DURING THE MONTH!? BANCOMER?? THE MANAGER BRENDA ROSALES STILL GIVES OUT A PHONE NUMBER THAT DOESN'T WORK.... THE TRUTH THAT THE SERVICE IS GETTING WORSE EVERY TIME IN THE BANKS, I REMEMBER WHEN I WAS A GIRL IMPECCABLE EXECUTIVES... NOW ADMIRABLE!! RARE ONE WHO BEHAVES AT THE HEIGHT AND IS EDUCATED AND ATTENTIVE!!! PFF... THIS IS HOW OUR COUNTRY IS!

For a procedure in which they requested documentation from me, they were unclear about what was requested. They don't let them show a sample so it is difficult to understand what they require.

THIEVES, THEY DO NOT GIVE YOU INFORMATION ABOUT UNRECOGNIZED MOVEMENTS AND THEY DO NOT EXPLAIN TO YOU HOW THEY DO THE SCAM. THEY ONLY DEDICATE TO SAYING CALM DOWN AS IF THAT WOULD GET BACK THE MONEY THEY STOLEN FROM ME.

Be careful *Scam and fraud* from inside this bank in Sun mall the same allied executives mark you and make you install an app called AnyDesk and with this they withdraw your available money in several transactions at the same time without the possibility of return why are they colluded, agents from BBVA DF are already investigating this branch, for now I already have a demand in CONDUSEF.

Excellent service, the service inside the bank takes a long time for the staff to serve you, all the ATMs work well for withdrawing or depositing

They don't know their own processes, I had to go to another branch. They even leave us waiting outside when it is raining and they don't even give us a number (shift) to ensure that we will enter.

I'll edit it after a while but for now 5 stars because it's open on Saturday

It is a great bank with the debit card to have your payroll and make your payments and purchases with the BBVA application and good service in customer service branches.

They are currently repairing the façade, the attention has been fast and efficient

They are scammers, really be careful what they sign here.

I was just going to replace a lost card and they wanted me to sign a credit opening contract. Fortunately I wasn't tired and I managed to read what it was and the story didn't end badly.

I also recommend the Pabellón M branch more or definitely move to BanRegio.

Can I make a deposit without having a card or what do I need to do it?

Only two stars, one for each of the two people who were able to assist me. Good, fast and kind. The rest either just make something up or don't know anything.
More than 1 month to resolve a detail with their old ATMs.
I recommend that you go to the branch that is in Plaza Pabellón.

The service is always fluid, the executives know about any issue and resolve it immediately.

They should notify you of all the requirements to open an account, today is the second time I have tried to make one, I took everything they could and after 40 minutes of waiting they told me that I need an application, said application could not be downloaded to my cell phone and I lost time. If they had told me all the requirements I wouldn't have wasted my time.

Appalling. I've been waiting for half an hour for them to attend me just for an account statement, they don't respect the numbers they give very badly because it's not the first time.

Excellent attention always. Very good employees always attentive.

Soriana Híper La Puerta

It feels a little unsecure to walk near this place

BBVA Bancomer

They are a bunch of incompetents. Apart from the fact that they take too long to serve you... Terrible service, better look for another point to complete your procedures. And the staff is too grown up for what they earn......

Very full, without executives, with only 1 window to serve, the people there are very friendly, but they lack a lot of staff

Terrible service, they wash their hands and there you can't fix anything, it has to be done by phone, the operator answers and it's of no use to me, I need to talk to an executive.

Super terrible service, it can't be that the customer service executive leaves you waiting for 40 minutes because she went to the bathroom and I can't even leave because my procedure was already halfway done.😤😠

They asked me for an amount of money to be able to have a basic booklet, which is a lie, I asked three people from the bank and they told me the same thing, since a day before my husband did the same procedure in another branch and they did not ask for anything other than the documentation. They gave me the option of the app but I told them that it was not possible and they gave me the same answer "you need $2000 to open an account" and even online they mention that $ is not needed to be able to do the procedure. Appalling!

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