BBVA

Terrible customer service, absolute lack of professionalism and little desire to work.

The worst entity and the branch leaves much to be desired. You have a business, they close it down due to the pandemic and then, since you have no income, they help you by starting to charge commissions. That's taking care of customers. You are in misery and they lead you to ruin.

Qualified and attentive staff... they always help you as much as possible, with a professional but close treatment

Competent, efficient, friendly and more...

It is a bank, according to the hierarchies that attend us personally to date, that is always available to solve our small or large issues that we bring to them.
Really very satisfied.

I've been living in El rengo for two years and it's the worst bbva branch I've ever come across. Not a week goes by without the only ATM being broken for two or three days, which you cannot withdraw money from, having to go to other ATMs and pay the commissions. Great!

Very satisfied with the attention and disposition of the staff. Good job.

Infamous attention from the staff. It really sucks to go to this office.

Terrible attention. Collection of illegal commissions. Nothing to review. Review the demands you have and the rulings of the Supreme Court.

There is only one ATM, and it is always broken.
For a town like Villaviciosa, there should be two, at least.

A horror, there is not a day that I do not go to make a deposit and it takes two hours, I think that the box should be fast transactions, since you only have it until 11 in the morning.
When someone has to block the box for an hour, they should make an appointment, or have a colleague help the cashier, who is a lovely person, by the way.

Poor ATM maintenance. Useless and incompetent staff. The teller registered a withdrawal of money but did not dispense the bills. I spent an hour for them to solve the problem and on top of that, with the bad faces of the woman who works at the cash desk, at least the colleague was kinder. To give me the money in cash, they justified it in their system with a cash withdrawal of the previous amount + 2 euros of commission... an absolute disaster... Of course, they are the first to collect commissions. This is the straw that breaks the camel's back with this bank. Now I'm counting the days to go to another...

The service leaves a lot to be desired, they had no desire to help

They charged my mother a commission of 71 euros for an account that from April to August had a payroll and receipts... the agreement not to charge for commissions or transfers... the account was not canceled until November because one of the bank He advised not to cancel it until we had the papers very unhappy with this bank

I've already gone through BBVA and they don't solve anything for me, they say they understand it but they don't give me my money back... until they solve my problem I will continue complaining about bad practice with people over 70 and a bit
After trying to continue at the bank, he finally switched to la Caixa because apparently they are not interested in this type of client

The operators are incompetent and all they do is tell you that they can't do anything or that they are going to analyze it and they call you and it's a LIE

Very professional and with excellent treatment. They resolve any questions and advise looking at our benefits.

Impossible to understand how this bank works. It is not surprising that they have to lay off workers. In total more than 4 hours of my life (plus trips to the office) to open a business account. In the process they have had to print more than 500 sheets of paper to sign them. After 3 months of the process, they tell me that my power of attorney (which by the way I gave them more than a month ago) is not enough to be able to use online banking, so I have to do everything in the office. The first time I go to the office to make a transfer they tell me that it will cost €6 to do it in the office. Tremendous, because the only reason I do it in the office is because I can't use the App, because of its ridiculous rules. Anyway, why didn't they tell me before I went? They would have saved me travel time, money and the tremendous anger with BBVA. Avoid using BBVA.

I like the attention less and less but oh well

It seems incredible to me that at Easter you have all the ATMs broken in the region. I have been trying to get money for three days, neither infiestu nor nava nor any stupid kind of bank that you are leaving your clients lying around, it is best to go to ing that do not give any hit

Mrd from the bank I go with the scooter because it is the one that gives me the closest and with this heat there is no one who can and it turns out that I cannot enter with the scooter apart from the acedo is person by person to see if they improve their attention I wanted to become a member but I have already been warned a lot about this bank

Very little desire to work. You have to go do your bank paperwork at the time and day that they tell you while the lady at the till is hand over hand and the man who is sitting at one of the tables sends you to the cashier with great reluctance to do your paperwork. Sirs!! Yourselves with your attitude are digging your own grave! You can't be so lazy

I'm not coming back They don't have air conditioning on. No respect for their workers, much less for their customers, this is BBVA

We went on August 16 at 12:15 p.m. to the BBVA office located in Suances, a girl at the first table waits on us, she doesn't even say good morning when we're going to sit down, she literally tells us that it's good that we tell her quickly that He cannot attend to us since at 12 he should have left. After giving us several cuts and bad answers, we decided to request a claim form which tells us that he does not know where it is and that if we want to talk to the branch manager that he will come in a month. I DO NOT RECOMMEND THIS OFFICE OR THIS BANK FOR ANYTHING AND OF COURSE I WILL END UP MAKING THE CLAIM.

It doesn't seem right to me that they make you wait in the cashier's booth, having a waiting room with some seats inside.

The change of staff in recent months is noticeable. They empathize with the customer. They facilitate each management and resolution. They are very nice.

Unfriendly staff if you come from another office

To open an online account it is almost impossible, after almost achieving it they tell me that I must make an appointment to "credit" the account, impossible to do it through the web, a complete disaster and waste of my valuable time. I called one of the BBVA telephone numbers to give me an appointment, by the way a woman who was not very empathetic, in the end I showed up to credit the new account and the guy who helped me (the only one who was cordial and very kind, Andrés) told me It says I have to go back because my ID has just been uploaded to the system, WHO PAYS FOR MY TIME? DISASTER!

Customer Service in the Office -20/10 You say hello and they stay as if there was no one talking, apart from the fact that when they consider paying attention to you, they respond badly as if out of obligation without giving you an improvement on the problem or issue that you are telling them about!

They treat you very badly, it is not advisable, they keep you waiting for 40 minutes while the tills are empty and the cashiers look at nothing, you wait and wait without taking care of yourself, a customer comes in and it doesn't take long, they make class distinctions, since you are not a customer they treat you very badly.

My experience with this bank has always been satisfactory, its employees always treat me cordially and solve my problems, perhaps the problem is sometimes the large number of clients they have and it would be better with more staff. The great problem of the bank offices in our City.

Can you explain to me why the doors are not open today 04/28/2023 8:00 p.m. to be able to make some receipts? Are there ATMs inside, not even using the card to open the doors?

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