BBVA

The attention is exceptional, they cleared up my doubts without problems, they have been very kind and attentive at all times.
Very reliable, excellent service….

The worst bank you can be in. They don't serve you, they systematically ignore their customers already in a blatant way. I have very little left to be in it. Wishing to leave them behind forever.

Delighted with the attention and everything else, they have helped me with all my questions and whatever I needed, excellent work team, very professional and friendly..

Terrible attention to both older people and young people, only 2 employees and they do not serve the cashier, nor do they give you support to use the ATM, which is the minimum they would have to do....

Very good. The girls in the office attended to us quickly and professionally.

Not only is there no cashier service, but most of the times I go there is some incident with the cashiers: either they do not give you the service you need or it is not possible to give you change or they do not provide you with proof. If they do not provide window service, the minimum is impeccable operation of the ATMs.
Those of us who knew this office working at full capacity felt nostalgic for the bustling office it was. Now I demand as a customer that the ATMs work well.

It is impossible to contact them through the phone number they provide, not even first thing in the morning. They make you enter your ID to tell you that they cannot answer your call and that you try again later and they never answer you.

I have a company and I haven't been able to make payments for a week because of a technical problem at the bank. It is a problem that has already occurred more times. The person who assists me seems to be on vacation and no one else assists me and in the meantime my company has stopped because of my bank. It is an unprecedented situation.

They never answer the phone to request an appointment and if you show up at the office without an appointment they will not attend to you. Two weeks ago I requested an appointment with a reference telephone number in Madrid and they told me that they would contact this office and call me. Nothing at all. I have called this office again and they do not pick up the phone again. Pathetic.

Good service, organization, cleanliness, it was by appointment, we still waited a while but the service was good 👍 and correct, a spacious place, with cashier service, with ATMs at the entrance...

I cannot evaluate the office service because I have not used it, but what I experienced today at the ATM is like a court of duty. For work I have to deposit at an ATM quite often. It's third world because they don't give you money but today one of the ATMs didn't allow entry and the other didn't even give you money. The arrangements half done and not because of me. It is the duty of the bank and its employees that the ATMs are 100% operational, especially when we are practically forced to carry out transactions via the ATM or online.

A tough-faced office, one of the worst I've seen from BBVA, to begin with, they don't even have a cash register and then they still charge you 220 euros to write a check to take and close all the accounts. They don't care about taking care of the customer.

I've been trying for a few days to go in the evening to deposit money, but there is a junkie watching Netflix with headphones, I don't want to bother him and I don't know if I have to ask him for an appointment. Any clarification I would be happy to read. All the best.

If you need a Certificate of Positions after the death of a family member, prepare 90 euros plus VAT. It's incredible, banking business is done even with death. A shame.

Very good employees and I don't have any type of complaint other than to thank both Hernaldo, Isabel and the director

The lady at the window leaves a lot to be desired.
I went to make a deposit, he asked me if I had an account, when I told him no, he told me at the ATM or on the days and hours that were established.
Today is Thursday and it was 9 in the morning.
Other times I went they treated me very well, with this lady it's already been terrible twice.

You make fun of people, especially older people. You have had the "guts" to ask an elderly woman for €2,000 for a transfer. Fortunately, that old woman is my mother and she has a daughter that no one laughs at.

The lady at the counter is unfriendly and always puts obstacles in the way of everything, it seems like she is there to look for problems rather than solutions, much nicer is the man who was there before her.

It seems that it is the client's fault that they are not doing well at work and they treat you as if you were bad people. Personally, with some of the staff in that office, I am very unhappy.

It has to improve, but it is one of the safest banks

Super unpleasant treatment from the person serving at the counter, this is the second time he has even raised his voice at me

On the corner of Cavedra and Avenida del Llano streets. Usual hours and functions of a bank. Months ago the director attended me, and his attention was deficient as soon as he was very quick to resolve my doubts quickly, and more attentive to the outside (it was before Covid-19). However, a few days ago a manager or salesperson from the tables, the truth is that very well, he resolved all my doubts, he was patient and solved what I needed and explained with documents.

I want to congratulate Daniel and Tamara for the attention and service, in the time I have been there I have seen how they have attended to several people with great patience, kindness and without losing their smile. They accompanied people to the ATM even to explain a simple procedure, not all of us are good with technology and their treatment is appreciated. They solved a problem for me in a very short time.

The bank manager is unpresentable. With the supposed window hours after hours, they do not change the money that the ATM does not accept. They don't give you solutions if your schedules are not compatible with their schedules… Well yes, their solution is for you to go on vacation, a totally logical answer, yes.

To give me a new notebook if he opens the window, yes, but in a bad way, throwing the notebooks at me on the table. And saying goodbye with a you're welcome huh. As if I had to thank him for a pitiful job he's done. That he has not even given me the updated notebook.

Previous weeks none of the 2 ATMs were working and instead of depositing the money from the window, when there was no one in the bank. They decide to tell me the two branches closest to theirs to deposit the money.

The workers of this branch are unfortunate!!!

In a few days I will return if it is not to cancel the account it will be to change the branch since the workers of this branch prefer to treat their clients in a bad way.

8 months ago I went, a super friendly guy helped me and I was delighted. Today, I went to do a procedure, and besides looking at me as if I had some mental problem and with contempt, it was of zero help to me. Because maybe what I was asking didn't exist or wasn't appropriate, but there are ways and means of saying it, and not making a person feel like they don't have two brains. Anyway, SUPER NASTY. So I am forced to change my previous rating.

SHAME!!! The service of this office is a real shame. I arrive at 11:10, I go to the "windows", there is no one, I wait thinking that he will be in the bathroom, paperwork...whatever. More people begin to arrive, a man asks a lady in the office if the man is not there to serve us and she says that he is coming now. 11. 43, I ask the lady again, sorry, your colleague is going to take a long time, her response seeing a queue of 11 people for 30 minutes, no, is that he is not going to come. You're not ashamed, are you serious? You are not able to tell when we arrive, my colleague is not there to assist you, go to another office? Oh really??? I don't give fewer stars because I couldn't.

I was served at the register by a man who had no idea what he was doing. Due to their incompetence I am forced to carry out some administrative procedures through another, more complicated means. Furthermore, their lack of education and treatment of the public made the visit to this office extremely unpleasant for me.
I strongly recommend that anyone who finds themselves in need of making a payment find another way to do so, in this office the experience is unpleasant.

Excellent atention. I have changed my entity mortgage and in addition to getting a great interest rate, the attention and advice have been perfect. I would definitely recommend that office.

Sorry customer service. After waiting for my turn at the ticket office for 20 minutes, the ticket office worker tells me that her colleague will attend me at the table, what happens with her, I go to the table and her colleague tells me that she only attends by appointment, when I tell her that it is her partner who sent me to her, she does not care and says that she does not attend without an appointment. Obviously I lost my turn in line. This worker, in addition to not understanding the situation, turned my face off and didn't even apologize.

Great attention, very good staff and the best mortgages without a doubt.

I put one star because I can't put less.
Absolute negligence on the part of the girl who attended to me. As you enter, turn left. Those who hire this staff should keep track of the people they have. After 17 years at Bbva I
I went because of this disastrous customer service from the office staff.
It doesn't solve anything, he deigns to give you a phone number so they can do it for you over the phone.
Bank not recommended due to the disastrous attention of the people who are in the offices.

A shame the deal. On top of that, they do not have a box to make income or pay bills. Incredible, a bank without money...

Someone should explain to the woman who was working today, August 9, 2023, at the table on the left as you enter the office on Aguado Street that people should be treated politely and with respect. Greetings

A client since I was 22 years old, I opened my first account and I found that a union member does not want to assist me, nor collect a document that the entity requires of me so as not to close the account, my time is limited, and she offers me an appointment when the government itself from Asturias... Terrible treatment and I hope it stops being there soon... embarrassing.

The staff in this office is irreplaceable. I am lucky to have the best manager there, who has advised me for years. I always request an appointment through the web and they attend me with punctuality and diligence. Other times the consultations are by internal mail and are as effective as in person.

The cashier is the one who deserves all the praise given his professionalism and disposition.

I can't say the same about the rest of the staff. The treatment of the man who is as you enter the branch to the left at one of the tables, absolutely arrogant without taking care of the tone in his conversations with the rest of the colleagues and creating an atmosphere of tension in the entity.

Please note the date of the review.

Very bad banking entity, don't let yourself be scammed. Choose another Bank.

-When opening the account they do not inform the REAL conditions and Costs.

-When requesting a day and time for necessary procedures, the official Nicolás never calls you to confirm said appointment (I asked for it 3 times) until having to go without an appointment.

-Bad attention, bad service.

Camouflaged commissions.... account "it goes with you" you earn more than 800 you don't pay 40 commission are you out of work? You pay €40, it's terrible. Nicolás stopped calling repeatedly and didn't call to change the document anyway...if anyone reads and has questions, I hope this helps

This branch is horrible, they don't answer the phone. Total disaster.

Once again, the ATMs are inoperative and the staff at this office is unable to assist you. Bad very bad. We will have to study a different future

The BBVA of Turón has a director who, more than helping, is dedicated to kicking people out!!!! I don't understand how that person can be serving anyone in front of the public, especially in a town where there are many older people and the only thing he manages to do is con them and deceive them... very sad that they end up like this with the few banks that remain in the town. .

They have only 3 ATMs for the entire population of the city, one of which is inside the bank, so it is only accessible when the bank is open.
Of the other two, 75% of the time one is always damaged or out of service.

Conclusion:
Half of the time you have to queue for more than 5 minutes to go to the ATM; Not to mention the times when the two ATMs are broken, and you have to travel 10 kilometers to find another BBVA ATM where you can withdraw money.

IT IS INADMISSIBLE THAT THERE ARE ONLY TWO ATMs (most of the time only one!) IN A POPULATION OF 30,000 INHABITANTS, AND THAT YOU HAVE TO TRAVEL 10 KILOMETERS TO FIND THE CLOSEST ONE.
THE COMPETITION'S ATM SUPPLY IS TRIPLE AND QUADRIPLE THAT OF BBVA.

Some scoundrels, if you have an account there, they will take care of you. If not, they will not take care of you. I went to cash a check and first he didn't want to pay me because he said I had to do it at my bank, which if I want to cash it, I will cash it. The second one, he wanted to cash me for the check. Being a nominal check, they don't have to cash you in the end. The guy looked at the clock and said that it was 11 o'clock and that I didn't have an account there. Some scoundrels would fix me with my bank. I've already talked to my bosses about changing banks.

In the turon office, the abuse, the lack of ethics and professionalism on the part of the director reaches the limit of being offensive. Going to pay a bank fee while residing in turon is not possible, the reason she cannot is is charge you a commission for her pocket (said by her). Her arrogance and lack of education is offensive and this leads her to advise all the inhabitants of Turon who have an account there to change banks or offices.

It's a bank, because it won't let me put less, besides being "alive" thanks to our money, they still try to scam us, and they charge more and more for everything. Loan sharks fall short.

They continue with 1 person at the window, plus 40 minutes I have been waiting for them to give me a new passbook... Then the other employees laughed at the bank manager's office and there was a queue of more than 8 people... shameful

Quite more competent than their Sama companions. They have three ATMs (one inside the office) where you can withdraw/enter/pay receipts. They also have two cashiers and four personalized attention tables.

They helped me a lot with a loan, they treated me very well and they are kind.😊

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