Nilo Merino Abogados

100% effectiveness once again!! Thank you very much for your attention and dedication!!

Very grateful, exceptional treatment, very good professionals.

Unbeatable, they give fantastic treatment, serious and committed. Impossible to complain about them. Recommended 100%.
I recommended them to a friend and, like me, she was delighted with them, especially with Pablo who is, in our case, the one who made the arrangements for us.

The close treatment and I highlight above all his professionalism.
I recommend 100x100

On difficult occasions is where professionalism is shown. No wonder they are an institution in Torrelavega
Thank you

BBVA

The treatment received by the person in the office leaves much to be desired. This morning I showed up without an appointment, after not having been able to contact them by phone, to make a simple transaction and the treatment I received from them has been disastrous. I don't understand how you can be so rude and treat customers so poorly.

Cashier with little interest in solving anything and little desire to work. A shame because I have been delighted with the bank itself for years, as well as with the attention of my manager and the online banking. What a pity that there are things that unfortunately I cannot do online and I have to meet people like that.

This weekend 13/1121 I had a problem with the ATM and today Monday I am traveling since I am a carrier I am calling more than 30 times and they do not pick up I find it SHAMEFUL that helplessness to call and not being picked up

Some sausages.
A little man in a suit wanted to charge us for some account statements of which we are clients, in exchange for three euros until the system would not allow him to collect it, to his surprise.
USURERS.

Incredible, you are going to open an account or at least with that intention and they send you home because you have to do it with the app. On top of that, they give you information about the account that is contradictory to the one on the website... zero customer service.

I don't want to work, I go into the office and no one is there, I look into the director's office to ask for information to pass a mortgage from another entity and he tells me that he is going on vacation today to come back next week because his partner is there. INCREDIBLE

Two days calling on the phone to make an urgent mortgage request and NO ONE answers the phone. TOTAL inattention. It won't let me give zero stars, which is what the attention received (rather not received) deserves.

The way they serve the public is shameful... in times of pandemic or post-pandemic, I don't care... how many times do I have to call to get them to pick up the phone?? They don't answer the phone?? This way they will not be able to attract or keep clients.... a real shame....

My experience was completely satisfactory, both its director Aitor and Mari Luz were very efficient, always willing to help you as much as possible, a recommended office with great professionals

They even charge to use the ATM. If there is no one to give me service and I do it, what reason is there to charge me a commission? €1 for entering a receipt. It will be to face what is coming at them with the BBVA case, the Villarejo case, Garanti, etc... There are many ATMs that do not charge. I will not return and I do not recommend it

I was making a will this morning and the treatment received has been degrading. It is shameful how a person who has been in the bank for more than 20 years as well as his entire family receives humiliating treatment. The director was the one who attended to me

The director is arrogant and rude, especially with older people to whom she owes even more respect and attention. These things are what make people leave a bank. BBVA should think about firing unproductive people like this... What makes people go to the competition

The director is the burden of this bank.
Treating people worse than animals without education or respect. I will be forced to withdraw all my money

So far everything is very correct, but today we went to the office and the treatment of the director (we knew that she held that position since she repeated it to us several times) left much to be desired, telling us from the beginning how busy she was to be able to answer some of our questions. doubts (when there was no one in the office or at the cashier) and with an arrogance and arrogance that was not appropriate (not allowing herself to speak and only speaking to herself) for a person who is face to face with the public. So after more than 30 years being our bank we are going to close all the accounts. Because banks with good treatment we have many closer and with a much better disposition to solve any problem with education and kindness.

Good service, but the ATM is old and you find it out of service more times than desired, also now at the window they do almost no formalities, if the ATM is damaged or out of service there is nothing you can do. .

Accustomed to the good treatment and resolution of BBVA in the Canary Islands, I was entrusted to this agency and to my surprise they did not let me speak.

They are always slow and don't solve things

Well, I've been a customer for 2 years and so far I haven't had any problems... I hope I don't have it because since they recommended this bank to me and I also put my mother's account in this bank, let's hope we don't have problems.!

In the last year:
-They closed my branch.
-They fired my advisor.
- They charged me commissions worth 100 euros a year.
- On up to 3 occasions I have gone to close my account and after confirming the closure, after a few days it was still there, sending me charges that generated an overdraft.
Yesterday I went and after 1 hour of waiting in line in which I saw horrendous situations with other customers, they serve me. Just an open box. The operator with doubts in each operation, the salesperson reluctantly helping her, making her wait to assist her, constantly interrupting the progress of the queue. The director moving on from what she had set up. I questioned whether he had closed the account, thank goodness he had signed the closing of it.
Disregard for the customer, especially retirees.
Lack of staff.
Abusive commissions.
Superb employees who inexplicably defend tooth and nail an entity whose only aim with its policies is to put them on the street sooner rather than later.
BBVA never again.
We talked about the telephone assistance service another day.

Day 04-11-2022
Placing an ATM outside does not solve the problem we have when depositing a significant amount outside of cashier hours, due to the large number of people passing through that street.
This is not the first time we have commented on this situation and we have not been given any solution in this regard.
We will take a safer alternative. Don't hesitate.

Worst experience possible, you go to get information to work with them, they make you wait half an hour and then they don't even have the slightest detail to answer your few questions, they only have you come back another time. LAUGHTER. I will not return there, nor will I ever recommend it.

I went with a problem of not having the physical card and I was referred to another ATM two kilometers away, not informing me that I could withdraw money with my account at the same ATM, using the user. Every day they deserve everything that is happening to these unqualified personnel.

Davide Abogados

I wrote them two emails to request a quote for a crime of slander and did not receive any response. At the moment and given the negative experience, my rating is 1 out of 5. I understand that you have a lot of work but at least respond to emails

Excellent, serious and professional treatment.
Solved all my legal problems.
Without a doubt very highly recommended.

Excellent professionals, they resolved my case in the best possible way. Very thankful

They are professionals. When I need a good lawyer I do not hesitate to contact you and, of course, I recommend you to my colleagues. They do an excellent job!

They are excellent professionals! They do their job exceptionally and also explain and guide you in the best possible way to resolve the case favorably.

Abogados Plaza Numancia

Miguel helped us a lot with getting residence in Spain, in Cantabria: sharing the list of needed documents, checking them, checking ambiguous pieces with the foreign police, assisting during our visit there. He speaks perfect English and is a great lawyer, which is a very rare combination in Spain. Once he started guiding us, the process became timely and smooth.

The laws in Spain are such that you need a good lawyer like Miguel to interpret and apply them. I’m happy we found him!

Very professional loyer to be honest and always up to date, very active and cases are done and resolved in good timing. Thank you for your good  service all the time

Thank you very much for your excellent work! Thanks to your help, I was able to obtain Spanish nationality within three months!! Excellent lawyer, everything is fast and clear

Miguel is a great professional, excellent at his job, he explains things in a way that is understood, he is reliable, he gives security, and he is fast. He is very attentive when they call him or write to him. Thank you very much for your excellent work. I recommend it 100%.

Miguel Cotera and his team transmit an exceptional human and professional quality. A close treatment, which undoubtedly at times makes the processing of procedures much less unpleasant. Resolute and 100% involved. I totally recommend your services.

I am a new customer of this bank and I am very happy.
Arantxa is super friendly and explains everything to me perfectly, I am very clumsy with paperwork and I get very nervous, but she has helped me in all the management of my new mortgage, I am very grateful. In this digital world, I only ask for more humans equal to her. 🙌🏼

Super unpleasant staff, uneducated, terrible service. I was in line to receive information and open an account but I'm going to another bank.

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