BBVA

Yesterday my parents went to this branch to make me a deposit of €50, they are not customers and for this reason, they have been kept waiting for more than an hour since they are older and have mobility problems. My father, tired of waiting and seeing that those who were clients passed by immediately, went to complain to a girl at the window (no problem with her) and when she saw what was happening, she attended to them, then "the future one" left the office heiress of the company" saying that that could not be done and that they had to wait and she was waiting for them for a long time. Is this how you treat non-customers? What if they wanted to become clients? And above all, is this how you treat older people and people with mobility problems? I know this is not going to go anywhere, but I want you to know that this is shameless, the inhumane treatment that my parents have received.

5 boxes, 2 people attending, 1 busy with a person for 45 minutes and the other without attending doing things. Then, well, they charge commissions to "maintain" the offices and the bank in general. They only serve to enrich the company. Nothing recommended.

6 tables and two employees. I've been closing an account for 4 years. They give me an appointment today and the lady who was supposed to attend me was on leave. They tell me that it's impossible for her to have an appointment. Thank goodness the receptionist wrote it on a piece of paper. The account still cannot be cancelled. 4 years, which are said soon

lousy office. Nothing professionals. For few customers who have to attend... They call themselves managers... The information is backwards, yes, of course, to their benefit. And punctuality, it is better not to say anything (prior appointment, it is not going to be that several clients accumulate at the same time). My salary is already domiciled in another entity.

Waiting for more than half an hour to pick up foreign currency (you have to do it at the cashier no matter what). I had to leave without being able to pick it up... They don't care about their customers' time, a shame. What would happen if I was late for just one minute of your closing time?