The UPS Store

I have used this location for both shipping and printing over the years and service has always been great.

They're always helpful and awesome.  The manager always makes sure to say hello and help out. Matt (the employee that helped me today) was fast and efficient.

Always friendly and helpful.  Highly recommended. I’ve been a customer for years and enjoy using their services.

I have always had a positive experience at this UPS location, but this morning I unfortunately did not.  Despite UPS delivering a fragile item to me in a broken box, Ryan told me that he would have to charge me for simply taping the box up.  I understand that this is an independent franchise and they are not expected to fix broken boxes, but I was taken a bit offguard by Ryan's rudeness and lack of kind customer service skills.  I went into the store with a positive and unaccusatory attitude and received a short and abrupt one in return.  Luckily I went to another UPS location and received MUCH better service.  Thank you, Delmonico location for providing your customers for being helpful AND kind.

**In response to your response:  I was actually very clear about what I was hoping to have done (after asking for the employee's advice).  I was told that the taping alone was going to cost me "$6.99" and the repackaging "quite a bit more."

Very pleasant ...the young man who helped me was wonderful and kind!!! This will be my go to store from now on!!!

Ace Hardware Bon

I went in for a few screws to fasten my car’s splash guard underneath back on. I’m used to searching the massive hardware wall for several minutes before giving up and asking for help. I was greeted immediately by Mike and to my surprise he not only found the hardware I needed but also went out to my car, helped guide me to park it up on the curb AND laid on the freezing cold ground to fasten it on. It took several trips back and forth to the hardware wall and back outside to find the right pieces and it didn’t help that it was a windy 40 degrees out. Mike did it with a smile and a genuine willingness to help that I haven’t encountered from someone in a long time. He didn’t have to do more than just show me where to find the hardware but he went above and beyond. He deserves a raise and a bunch of vacation time! Thank you so much, Mike. Your kindness and help made my day. Truly.
Ps…. Sorry for the picture, I just needed the world to see how amazing your help was 💚

Larry was amazing! Came in with a super special sheet metal screw , and he was able to help me find it with ease. I went to Home Depot and two other Ace Hardware and nobody could help me, but Larry was able to get the job done. Thank you!!

I have been harassed the last 3 times I have been to this location. Only this one. My husband and I both have tattoos, and they treat us as though we're going to steal the second we walk in. I'm asked to leave my purse at the front, I have never been asked to do that anywhere else. He is followed to each item he's looking at, and they aren't discreet about it- they will literally stand there and watch him. I've never seen them treat another customer this way while we've been in there. Another time my husband didn't respond when they greeted him at the door due to previous bad experiences, and the lady proceeded to follow him around the store and was blatantly rude to him, went and got the manager, and when he asked why she was being so rude and following him, she said it was because he didn't respond when she greeted him. Last I checked, that's not a law. As a human, you aren't required to say hello to greeters. Walmart employees don't harass you if you don't answer them. And the manager clearly didn't care, she was so distracted that she was barely listening. I strongly recommend you avoid this location, drive to another Ace.

It is great to find a store that still employs people who know what they are talking about and are willing to help.  I have done business at Bon Ace for many years and I always look forward to stopping in.     Tim has redone screens for me and replaced axe handles.  Henry has given me solid advice on a variety of projects.  Mike goes out of his way to find the right solution to any problem.  Yesterday he not only found me a better bump feeder for my weedeater....he installed it for me while I did my shopping.  I can't remember the manager's name, but she is always friendly and informative. Sorry that I can't mention everyone by name, but I want you to know I appreciate you.

Mike is an amazing guy! He definitely went above and beyond to help us out! All the staff is friendly, professional and attentive. Would recommend visiting this ace, they set the standard of great customer service!

Mobility Plus Frederick CO

I highly recommend Mobility Plus located in Frederick. I called about a key, I was having some problems finding a key that fit my scooter. I talked with Misty, she suggested that if I could bring my scooter to her she had miscellaneous keys. Well, we came to the conclusion to replace dash and get new keys. Misty spent alot of her time to help me! Thank you, Misty for your awesome customer service!!!

Good selection and hands down, the best customer service ever.  Pricing was fair, but it was Misty who compelled us to seal the deal with Mobility Plus. From the moment we walked in the door, she was welcoming, attentive, and kind.  You could tell it was sincere, not just what she did to make a sale.  She is incredibly knowledgeable, and we learned great deal talking with her.  She listened carefully to us and she asked good questions.  She did not pressure, nor rush us.  She made sure the recliner was the right fit.  I never thought anyone could make preparing for a major surgery fun - but Misty did.  She made us laugh, while helping us figure out what would work best for us.  We left Mobility Plus feeling fortunate we found them.

Stay away from this company. He started out great… Sold u a scooter and a lift for my car. Gave him 25.00 cash to get an extra key since it only came with one key and never got it. Sent a different scooter for repairs that never worked and had him test it … told him to make sure whatever was wrong with it would fix the problem that I didn’t want to fix one item just to find out oops..: now something else needs to be fixed.  At same time ordered a new lift for my rv he told me it would arrive in plenty of time for my trip. It did not so I had to miss the family vacation. And u guessed it … the scooter i put in for repairs still does not work because he didn’t test the battery! So now I lay out a ton of money for a new battery or trash the darn scooter. We r looking elsewhere to buy two chair lifts for our home.

Darrin and Anthony did a great job installing our FlexStep.  Love it, love it!

Excellent customer service and truly knowledgeable. Based on my accident, they also delivered a wheelchair knowing I would need one even before I did. It’s like borrowing equipment from your neighbor.

Batteries Plus

Chris was very personable and professional in making sure the product I wanted was the correct one. In emails and in store, he provided all the info I needed. Will shop at Batteries Plus again!

Very helpful and kind staff.  I have purchased several automotive batteries from them as well as regular household ones by the case.  This time it was an auto battery.  They also have the hard-to-find ones and unique bulbs.  I can buy online but I like to have a local resource for things like this, as their service in several different cities has been very good.
A good value.  I will go back again.

This Place is great. Very knowledgeable in their line of work I never felt rushed. If you need batteries This is your go to place

Yesterday I went to your store to get replacement batteries for a watch and key fob.  I was helped immediately while I waited.  I asked a question about another repair that I thought needed to be done at a jewelry shop and the clerk was happy to help make a simple repair at no cost.  I was so impressed by the amazing customer service.  Thank you!

Had a great experience replacing my car battery. Mitchell was very helpful in guiding me to the right product and then doing the install. Will be back for my battery needs!

AT&T Store

Jose was super helpful and definitely deserves some credit for fixing a problem I’ve been having for months. I was suppose to get Fiber for my apartments but any time we asked about it they would often send us in loops. We decided to stop in at this location and after 30 minutes we were able to head home with a timeframe and high hopes! Can’t wait to enjoy that faster speeds since I work with video games

I went to the store to upgrade my iPhone to the iPhone 14 pro max. I was greeted as soon as I walked in, by Anthony. They had the phone and color in stock. Anthony set up my new phone in a timely fashion and helped me get my name and address changed since the ATT app has not saved this information every time I've attempted it. Anthony was friendly and personable and didn't try to change my mind in what I wanted. I would definitely recommend this store, and Anthony. Excellent customer service.

Soon as I walked in I was greeted. Needed accessories for my recent iPhone purchase. Sale's person gave a good recommendation on a screen protector & case. Also put the accessories on the phone which helped greatly. In & out less than 20 minutes

Jose was the best. He went the extra mile in helping me. He helped me with my charger in my vehicle and helped me set up my Bluetooth in my vehicle. Plus helping me pair my watch to my phone. Very pleasant and nice. I look for him when I go to AT&T. He’s the best!

Taylor Burba at the location off Walnut, Rogers provided me with exceptional customer service. Start to finish very professional. Will be coming back solely because of him for any other needs.

Thank you!

Wild Birds Unlimited

The first time I've ever been in a bird store. The owner's daughter was simply amazing. I'm anxious to go there tomorrow, Sunday as I need more seed and education. I highly recommend this store. Wow no need to go elsewhere 👍🤗

This place is wonderful. We wanted to get some bird feeders for our back yard came here. We didn't need to look anywhere else. The staff knows their stuff and isn't afraid to look for answers if they do not know. Their recommendations were top notch and within a day we had all the bird's stopping by our house. They have some great seed blends, including several no mess blends. We tried something else that was a gift but will be sticking with their products from now on. Do not go anywhere else if you are looking for a bird feeder and seed.

They have the most friendly and knowledgeable staff that I have ever encountered. I've bought multiple things from here and each time it's kept me excited to come back. Unfortunately it's not meant to be for us to have a bird feeder due to bears... but I will be back for the heated bird bath that you can use all year! I will continue sending this place as much business as I can because it's truly so wonderful.

Exemplary customer service. They promptly resolved an issue for me in the past, so I ordered 2 20 lb bags of their No Mess seed blend online-and it was delivered to my door the very next day! Their seed and feeding accessories are the best quality, and their service makes them the very best!

Wild Birds Unlimited has the highest quality bird seed available. I've bought seed at the big box stores before, and often half of it goes to waste. WWU's "No mess" seed really lives up to its name. Seriously. No rotting seed on the ground. No weeds sprouting up under the feeder. Since I started buying their no mess blend, I've had birds in my yard that I've never seen before. Absolutely worth it!

McDonald's

The manager of this store honestly not sure what crawled inside of her and died. This store does not offer refills on sweet tea. This Is the only stores in the United States that's a McDonald's I've been to that does not offer a refill on sweet tea(teabag .16 cent.- lg sweet tea 1.87) But if you want that high fructose corn syrup soda refilled you can have it refilled all day. She was very rude to most of the customers. Even her security guard inside the store said he didn't know why they didn't do refills on sweet tea, but they did refills on soda. Can upper management or the owner of this store please fill in why they can't refill on a $0.16 tea bag? How much does it cost for a bag of Coca-Cola syrup? And what's the cost difference between a refill on a Coca-Cola and a refill on a 16-cent tea bag? I ordered three big breakfast with hotcakes, they gave us one butter a piece, whenever I ask the lady for extra butter and extra ketchup for the hash browns for three people, she sends me back with two butters and three ketchup's I send one of the ladies I'm with back up to speak to this manager in Spanish she comes back with eight butters why was this woman treated differently then me? See it's different when it's done right in front of your face. This woman acts like she owns the store and she doesn't ,even she tries to nickel-and-dime sauce packets while every employee drinks free soda and sweet tea all day . That's her way of cutting corners? I rarely give out three stars. Her blatent disregard needs addressed. Owner please respond. Please show the rest of the world that you're going to fix this problem.

You guys im totally pleased with this McDonalds! I'm a vegetarian, so obviously finding fast food I can eat can be difficult. Occasionally I go to McDonalds, and unfortunately I have to totally order off-menu. I'm such a pain, and I'm so grateful for the members of our community that work fast food. But this location?? Totally killed it! They got my totally bizarre order perfect, included all my ridiculous condiments, even let me add M&Ms to my chocolate sundae! It's a 24 hour location in a rough part of town, but they manage to keep up with the property and homeless population, without being total jerks about it. I like to tip fast food workers when I can. You should try it... Who can't spare an extra $2 to totally make someone's day?....

You can't see it in the photo but I order a double cheeseburger, no meat, add lettuce, extra pickles, extra onion, side of ranch & buffalo. See what I mean?? So getting my order perfect the first time deserves 10 STARS! LOL

This place is hit or miss honestly. Some days our food is hot and delicious others it's cold and half missing. Today was cold and half of both our large fries were missing.

The fries were cold and soggy and disgusting 🤢🤢 chicken nuggets were over cooked. The security they had in the restaurant were utterly and completely disrespectful and rude. They were threatening paying customers with violence as well as using profanity to my complete dismay. For shame to this whole restaurant and management y'all should be completely embarrassed with yourselves in with how you are running this franchise

Worst sausage & egg McMuffin ever as you can see in the picture. Will not recommend this place.

I came here for breakfast this morning, Barely awake and hungry. I pull up to the menu and the kid says how can I help you? I start trying to order as soon as I say hotcakes he immediately says without hesitation anything else OK pull forward. I literally didn’t even have a chance to say what I wanted next, and had to yell at the window to get them to complete the rest of the what I wanted to order. After every single item, I said he immediately responded anything else anything else Without any hesitation. I understand that you have a lot of people to serve, but that was the rudest thing that’s ever happened to me. He changed my order like three times. My order was very simple to never have I had anyone in the past be this rude to me. McDonald’s if you’re reading this do you need to go talk to the management of this store. Please and thank you.

The gal at the front window didn't take my order correctly and when I tried to ask her about it she told me that there's no need for an apology, that everything's fine and when I clearly asked for just an ice cream cone I was handed it in a cup, If you can't listen to customers and you can't perform a simple task like making an ice cream cone, why even bother coming to your job and then pretending like it's everybody else's problem that you can't perform? If this is how management is going for this McDonald's I would hate to see what happens in about 2 months when it comes to Christmas time

The line took forever. It took over ten minutes waiting. It took over 5 minutes waiting just to order. I don't know what the hold up was? Fast food? Not this time. Then we finally got our order and yes we have a strange order, a cheeseburger with everything but meat. My daughter is a vegetarian. They put the opposite. So we had to wait for them to make the right order. At least the shake machine worked although my shake tasted like a freezer. It was awful. Didn't drink it. My fries were old, food and stale. I don't know how that happened? I guess I got the bottom ones.

Very crowded during lunchtime with the drive thru wrapping around the building. There was barely any parking left. A nice interior and clean.  The employees were nice enough. We were a little worried when the customers in front of us ordered 20 cheeseburgers. Despite that though we got our order very quickly. They called our number and we picked it up. The problem is that the order was almost completely wrong and we didn't realize it until after we had driven away. Yes, I should have checked the bag and trusting it was right was partially on me. Unfortunately with kiddos it caused major issues for lunch. I'd be willing to give them another chance, but maybe when they're not as busy so they have a better chance at service us the correct order contents.

Great McDonald's and fresh food only complaint is avoid the drive thru at all costs in evening and late night, always 30 to 40 minute wait with both lines always rapping all the way around the building, been at this window 20 minutes before someone finally came to it to ask "what was my order" then the employees let non employees in to eat and play around while ignoring that they have customers at the window,late night needs new staffed immediately this is ridiculous, no employees in sight that long should be alarming to management.

Big O Tires

The guy at the counter was great! William I think. I walked in Saturday morning and inquired about 6 tires for my boat trailer. He only had four. Not only did he get two from another store but had them all installed by the end of the day. I was able to haul our boat home on Sunday. Great service!!

I have my vehicle serviced at Big o tires they are exceptional and service and customer service! They go beyond and above to make sure that their customers are satisfied. Easy to make appointments if need be I highly recommend them. Corina House

Big O Tires has been a very reliable place for us to go, especially for quick service. We live fairly close. On this occasion, my daughter had a tire blowout. Actually, it looked like there was a big rip in the tire. It was going to be many hours before I could get a towing company. I removed the tire and brought it into Big O. They looked very busy, but they had the tire fixed in less than an hour.  On another occasion about a year ago there was a leak in my tire that I noticed in the garage after I got home. The tire was deflating before my eyes. I was able to pump up the tire, drive quickly to Big O, and had them fix it within a couple of hours. They are always professional and quite reasonably priced. I don't know if all stores are just reliable, but I am very glad that they are nearby.

The staff was so wonderful and made having my car fixed on vacation a breeze and pricing was so reasonable! I called at 9AM, had the issue diagnosed and approved the quote by 9:30. Received a text at 11:15 letting me know my car was fixed and available for pick-up. The staff knew I would be traveling multiple hours home the next day and even checked in to make sure we arrived safely. Thanks, Big O!

I was visiting Osage Beach from Florida and I was in need of a valve stem replacement. I asked some locals where I should go to have it repaired and I was told that Big O was the place to go.  I drove my truck to their shop with my damaged trailer tire.  I rolled it up to the front door, went into the lobby, and explained my plight to a representative behind the counter.  The gentleman immediately took my tire into the shop.  I took a seat in the lobby and awaited his return.  Shortly thereafter I looked out to the bed of my truck in the parking lot and the gentleman was loading my repaired tire into the bed. I immediately went out and to assist him. I thanked him and asked him what I owed.  He said, "No Charge, our pleasure! Safe travels!" I knew from searching the internet that a replacement valve stem typically costs $10-$30.  I was surprised by this gentlemen's thoughtfulness and grace!  Thank you, Big O and it's amazing Team Members!

Rocky Mountain Chocolate Factory

9/30/23- not a lot of quick grab and go food in the area, so I ran in here to grab a snack before a Bachelorette party. The staff were friendly. The rice crispy treat was about average in taste/quality.

I would like to say, my caramel apple was good… Except for when I found hair stuck in the chocolate/caramel
.. I would recommend if they keep the prices high on their products they make sure that the area and sanitized and wearing hair nets or have their hair back.
Now I can’t go back..

Now we have been on a binge, buying boxes to gift family and friends and they all love it too. Regular boxes of chocolates have been ruined for me! You will not regret stopping in!

WOW!! Such delicious treats!! My husband and I were visiting from STL and tried many chocolate treats, as well as the mango sorbet. Let me tell you....it was YUMMY. They had a secret menu item that is occupying more-than-usual space in our heads since arriving back home. The staff were so patient and friendly while we chose our treats...which took about 10 minutes. We will definitely be back next time we're in the area!

Maybe I just picked a bad day to try it out but the customer service was awful.  Not friendly at all and they rolled their eyes when I asked a question about an ingredient that I’m allergic to.

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