PUMA

We visited the store this past week in hopes to finding our daughter some soccer cleats. It was about 40 minutes until closing but Donavan had no problem helping us every step of the way. He had to go back and get us different sizes and styles about 3 times and never acted like we were a bother. He was happy to help and made us feel welcome. Thank you Donavan for a great shopping experience. Even our daughter complemented on how nice and helpful he was.

You can find some pretty decent deals, and all employees are super helpful and friendly!

Tried to return an obviously unopened pack of socks that my daughter rejected due to color. Had to wait for a manager to come the register because the cashier was unable to articulate that they don’t accept returns on socks. I looked at my one week old receipt, asked the manager where they told customers this. She said it was store policy but they didn’t actually publicize it anywhere. I’m guessing they get less returns and more sales that way.

Store had great sale! Spent over $200 but never greated ONCE by either associate. No customer service AT ALL. None. Not even a hello. Went next door to the Lacoste store and was greated immediately. Totally different vibe.

Jonah was very helpful on my exchange. They did not have the same shoe, but he was very helpful on finding what I wanted. Will definitely be back.

Columbia Factory Store

Paul blart hahahahahah he said he was the lieutenant. Hilarious. Well they need to get a new one. Can't enjoy the outdoors. In Colorado. Before work. With my chair. But I still am hahahah. I don't care what dorks like this guy have to say. Hilarious. How raza be these days. That's the best you going to do in life. Bruh. I grew up in Denver but I just got back from Florida, Oregon, Washington. I always got a place everywhere lol. Im just not a dork that goes from work to home home to work. I enjoy the outdoors. But raza wants me to live lousy like them mad. Cause I'm doing what they can't. I'm the best out here. I don't care what ppl say about me. This what I do. Find losers like this.

They shared the deals and were very friendly. We did show up minutes before close and they were so helpful. I didn’t get the lady’s name but it was great.

Horrible service. We were shopping for a jacket for my son. Asked one of the male associates if he can check for a size up top. He quickly looked without taking anything down and said “we only have a large” and walked away without saying another word. (A decent customer service situation should’ve went like this, “we only have a large but I can check online or another store for stock to try to find your size”) I stopped him and said ok can we have the large so he can try it on? He came back started looking through the bottom ones that I had already looked through so I thought I’d be  courteous and tell him I did look through them already if we can get the top one because it looked really big. He basically told I needed to have more patience that he knew what he was doing. I was very offended with what he said and told him he seemed like he didn’t want to look for a size in the first place and was being rude. He continued to argue with me and my husband finally had to tell him to just be quiet. Keep in mind I work in retail and I am an extremely nice person and full of patience. Come to find out he was the general manager. We found another jacket we liked in my sons size but decided to go elsewhere. We will not go back to this Columbia because of how he treated me. We’ve spent hundreds of dollars on all our snow gear in the past.

Had a rather bad experience at this location trying to return an online order. Next time I'll visit a different location or stick to returning online orders via mail. The convenience of visiting a store is offset by the poor experience I had.

Excellent products - very helpful skilled staff

Came to pick up creatine at 3:30, and the door was locked with a sign that just said "lunch" and no return time. Waited 30 minutes  for it to reopen, and it never did.

Great service, really kind people and amazing products, Cain’s a great guy

Would be nice if your operating hours matched your website! I drove across town and then hauled through a maze of stores at Denver Premium Outlets to find a closed store. Very annoying

Always an amazing experience at the GNC at the Denver premium outlets. Great customer service. Friendly staff. Great deals on energy drinks/preworkouts.

There is no GNC over here! There used to be one in the strip mall area by the Buffalo wild wings but it's been long gone.

Converse Factory Store

The sales person called me a liar that Converse does not carry wide shoes. I’m wearing a pair of converse I purchased there last year. She should think about her response to customers in the future.

Always a treat to see what's new and the clearance racks are nearly always fruitful.

Nice updating...drove up from Lakewood to exchange. It says open on Google. Frustrating to say the least.

Awesome. Clearance was an additional 50% off. When I asked an associate if they had a shoe in my size. She without hesitation checked and found it for me. I ended up buying 3 pairs of shoes and a duffel bag. Definitely will be shopping here again

My husband and I purchased several items from this store last week. I have a misplaced the receipt. Just my luck, my son needed a size smaller on both pairs of shoes. Shout out to Chris who answered all my questions over the phone and made sure that he had those in stock so that we would not waste our time waiting in line for no reason! When we were in shopping last week the employees were so helpful we made out like bandits and we’re so happy with our purchases! To have things go so smoothly when we needed to do an exchange was an unexpected and appreciated experience ! Great job Chris and  associates!! We are customers  for life!!

McDonald's

The managers there are very good to me even though I'm homeless. They treat me like a person. Except the store manager Gina. I tried to thank her for all they've done for me, and she wouldn't even look me in the eye to acknowledge my presence. She has a " get out" attitude of rudeness every time I order. Even when I'm paying for something. I seriously di appreciate all your managers assisting me in this very hard time. I never ask for anything and I always clean up and thank the managers on duty. I've been picking up the trash on your lot at night in appreciation, but some rude red haired guy with too many holes in his head said I could not be in the corral. I was Peg's maintenance Man for over 3 years, i can handle a bag of trash. So now I have to pick up the trash on your lot in appreciation, and then carry it all the way to Waffle House to throw it away. I am a person, but Gina won't even look at me when I order and is not friendly in the least. And after being Peg's maintenance man, which was on a truck lot, I can handle more than you know in that corral.

Sat in Drive thru for over 25 mins while at Drive thru windoq, one of employees acted like he was on drugs cursing and swearing out loud.  Young man that helped us tried his best but staffing was clearly an issue.  Complete break down but felt sorry for young man that was clearly in over his head without any help.  Sad day for McDonald's sad sad day

It was fine for a McDonald's.  I ordered in advance for my free fries.  Please use their app if this is a place you frequent.  You will get a free large fry every month.  I walked in to order my 20 count nuggets that was hot, brown and delicious.  The fries were good, too. The bathroom was clean enough.  The restaurant was pretty clean.  Other than taking some time to see my need of service, I would go to this location again.

I was heading home from a concert and I decided to go to this McDonald's. We ended up waiting 50 minutes there because our order was next, and the employee was distracted talking to his friends. Even Joe Biden is more competent than these night shift employees. If a manager sees this, I would like to let them know to get more night shift workers to meet with the people that are heading home from events, such as concerts and personal activities.

Employees don't seem to want to be working.
They greet you but no smile or personality. As usual, drive-thru takes ptiority as they have 4 to 5 people working it while there were at least 8 of us standing inside. Not good customer service.

This day was awful for mobile orders. The order shows up on the screen then disappears. Patrons were waiting over 20 minutes and had to walk in only to discover their order wasn't showing up.

The place was dirty inside. My Mango/Pineapple Smoothie had no taste.

Shell

I had to make an emergency bathroom stop here this summer. I was headed to the Pueblo Reservoir for paddle boarding when suddenly my stomach let me know I wasn't okay and I had minutes to find a bathroom. I was cramped so badly I had sweat running off me and shaking from the intensity. Seconds felt like hours. There was NO way I was going to make it to the reservoir so I pulled into this gas station last minute. Rash guard, swim bottoms and flip flops on I HAULED it to the bathroom to find it was locked.

I don't know if it was the way I sprinted to the bathroom or all the sweat and shaking but the sweet clerk behind the counter quickly handed me the key to the bathroom. Bathroom was very clean before and after, had soap, paper towels, and toilet paper. I thanked her afterwards and told her she saved my day. I wouldn't have made it to my paddle board reservation if I had gotten sick in my car. Whoever was working that morning saved my car seats! Thank you for letting me (and other customers) use this bathroom and not giving me issues about it.

It says that it is open 24 hours on here but on the store window it's closed from 11:30 to 5:30. They need to make up their minds. I like the fact that I save money on cigarettes by using my rewards card. The employees are always nice.

Nov. 4, 2023 5:45 PM
Tried to buy a power ball ticket, Clerk was very rude, tried to tell me what I had to do so he didn't have to help me. He didn't want to put my numbers in manually. No long line. I told him I wasn't going to do it.  He told me to go somewhere else and I did!

The old man that is a cashier here was so unbelievably rude to my mother. He needs to be fired. My mom brought her stuff up to purchase and he genuinely said “I don’t have time for this”. THAT IS YOUR JOB.

I just went into this store and the cashier was lazy and rude. When I got there she was hanging on the door with it open and was yelling at or towards 2 men in a car that was parked right in front. She also closed the door on me right before I walked in. When I went to buy my items she was so rude and short with me that I decided not to get what I came for. I told her that she was being rude to me for no reason and she replied with a so and if you don't like it then don't come back. That is some of the worst customer service I had ever experienced and needs to either get reprimanded or fired because that person needs a major attitude adjustment. I will never go back there and make sure to tell everyone I know about that rude person!!!!!!

Ace Hardware

The clerk was standing at the door at my arrival. I was there 20 minutes prior to closing yet I was asked what I was looking for and was told that they didn't carry the item yet I knew that they did! Crazy!!!!!

The Home Depot

Evelyn at this Home Depot goes above and beyond. Thank you for your kindness today. I hope she sees this and I hope she is recognized for great customer experience. She made our day so much better.

I have been coming here for years, pretty good place to get supplies. The employees are very friendly especially if you bring your dogs; Very dog friendly. Always had good experiences here

The gentleman that helped me with my wood selection for a deck was really nice and informative and I truly did appreciate all of his help. Plus I just had knee surgery so he loaded everything up for me. That was really nice.

Call

I come to the HDstore at 10003 Grant St, Thornton , CO 80229: because they stay open and generally will have most items of HD stores have. However, their employees are by far some of the surliest out there. That is, if you can get one to help you. Normally, if they see you walking towards them, they will head in the opposite direction quickly. Absolutely 0 stars in-terms of customer experience. Two stars because they’re open late and generally will have what you need.

This past summer I found this set of super worn down patio chairs that had been tossed out on some street corner in downtown Denver, and I ended up taking them home with me! The staff at this Home Depot ended up being able to help me exactly figure out how I would restore the metal, and screw in the wood to the existing metal, and the patio chairs turned out perfect! I couldn’t be happier with the final result.

Stationed in the United Kingdom, visiting on leave. Mark was a breath of fresh air. Very friendly the second I walked in and very eager to help. Having been prior military and learning that I myself am military, he understood that there were banned substances in some brands that I cannot have. He was extremely knowledgeable with all the brands and knew which ones I was looking for based on description of number of calories and grams of protein. It was awesome to speak military jargon and relate on some level. My man deserves a raise!

Went in before closing last night. Said hi to the person working and nothing. She had her headphones in as well. Super unprofessional. I went to supplement giant instead. They have way better prices and customer service.

Inaccurate hours. Won’t pick up the phone. Drove 20 minutes to a locked door.

Hours are incorrect, store was closed at 12:30 in the middle of day with no signs explaining why.

Must close earlier than usual I’m here at 5:20pm on Sunday and the door is already locked

Tool Zone

Went into the store looking to upgrade my shop. Wanted to get a new sawstop table saw and a new 12' miter saw had some questions about them trying to decide between the bosch gsm12sd and the dewalt dws780 and didn't know what table saw I would need or how to configure it. Ask a associate if he could answer some questions he said he would be right back. The associates helped every customer that walked in the door while I wandered around waiting to 20 minutes before I just walked out. Had a $6,000 budget and wanted to support a smaller store but I guess I will be going to rockler. Update tried calling the number to give them another chance to rectify the situation said Ieft a review and was told to call the number, they said the owner is off today (awkward silence to give him a chance) then he said is there anything else I can help you with I said no have a good day

! Love this place! The customer service is excellent and they are very knowledgeable and helpful. They also have great prices.

This is the worst place ever to buy tools.  Most disrespectful employees I have ever encountered.  Bet the owner will just come on here and tell me I'm wrong. At this place the customer is never right!!!

Wow.  Myself and one other customer.  Two employees behind the counter.  One eating, one looking at something on the counter. Zero acknowledgement.  Walked around looking for a spindle.  Neither asked what I was looking for.  I wont be back.  No I didnt ask for help.  When I walk right by two employees and one continues to eat and the other just looks down, I don't feel welcome.  I just read some older reviews and found many about poor employee service and attitude.  I can beleive that.  And, btw, customers should not have to seek out employees, especially when they are the only one in the store.  Can't believe you asked that.

I’ve been shopping at Tool zone for the past 20 years since they were in their old location. Purchased a Mayhew prybar set years ago from them with a lifetime warranty. They were breaking apart so I went back in there and they told me they do not handle warranties, the Mayhew website said to return to any authorized dealer. The only reason I still shop at Brick and Mortar stores is for customer service. I can always buy online for way cheaper. Luckily I emailed Mayhew, sent some pics and they took sent me new ones no questions asked. I like going into Tool Zone, but from now on I will just use their store as a catalog, pull out my phone and have the item shipped to my house. Sad.

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