The Honey Baked Ham Company

Last year I was lectured about how I couldn’t reserve sides. So I ordered the meat and would get the sides when I picked that up. Didn’t see sides on website when I ordered the meat, probably because I didn’t look very hard due to the scolding I got last year.
Go to get meat and I’m told that if I didn’t reserve the sides, I can’t get any.  Now the rest of Thanksgiving meal is a crapshoot.
Make up your mind!

Disappointing!!
Picked up a ham yesterday and was extremely disappointed with the quality of the ham, see photo, and the overall experience. I placed the order several weeks ago because I wanted to make sure we could get a ham. They were offering a coupon for $5 off if the ham was picked up on the 20th. I tried to apply the coupon when I purchased the ham but could not. When I got to the store on the 20th they told me since the ham was prepaid they could not apply the coupon. The cashier kept saying that there was nothing she could do. It is too bad the company does not give their people more flexibility to take care of their customers. It made the whole experience frustrating. We will not be buying Honeybaked in the future.

Normally don't have an issue with Honey Baked Ham. This time however, I received my order and had a bug on my lettuce within my sandwich. This tells me the lettuce was clearly not washed properly prior to placing on the sandwiches. There are so many other bigger problems that could arise from eating unwashed lettuce other than the visible bug. I am extremely disappointed!

I'm 8 & 1/2 months pregnant and this place has completely RUINED my Thanksgiving this year!!! I ordered a holiday meal trying to make things simple for myself and my family. I prepaid days in advance and selected a specific pick up time. I drove 45 minutes to get there only to be told there is no separate line for prepaid pickup orders with specified times and that I would have to wait 2 hours in line! I have never experienced anything like this before and honestly couldn't believe it! They were extremely rude and there was no way I was going to wait in line for that long especially being so pregnant. I decided to leave and now I'm headed to the grocery store to scramble to find things and prepare a Thanksgiving meal for my family. So much for trying to make things easy amd convenient this year, not to mention the waste of time and gas! NEVER AGAIN!

Just facts- ordered our $100 Tgiving dinner and paid online. Arrived at 5:20 to pick it up on 11/23 (told to arrive by 5:30) and waited in line, mostly outside, till 6:30 with roughly 50 people with similar stories. Another line of phoned in orders and walk ins was inside the door and moved a bit faster.  Wound up handing my cellphone to a worker so she could read my order off the screen and put it together, except for the Honey Ham. A different worker eventually approached with two hams, neither what I ordered, but he offered the substitute since they didn't have what I ordered. Left an hour and 10 min after arrival to pickup my online order. 6:30 was their stated closing time but I saw about 6 people still in line outside the shop at 6:30 when I left. Food was good, as always.

Pizza Hut

Went in the other day to pick up an order…which was so good!!!…best pizza I’ve had in awhile!!!…but, I had the pleasure to interact with Melissa & Jesse…wonderful awesome amazin they both are!!! They have great energy & made my experience great!!! I hope they both are recognized in some fashion…they deserve it!!! ☀️✨☺️🤙🏾

This store had improved. The staff is more personable and the delivery driver made sure to hand the pizza to someone.

The pizza itself was pretty good along with the cheese and bread sticks. I will say what made the experience a little disappointing was the delivery tracker didn’t really tell me anything in real-time as far as the when my pizza was supposed arrive to my door. I ordered my pizza around 6:21pm, the email I got said my pizza was to arrive around 6:55pm, and my pizza didn’t show up until 7:12pm. I had to call and ask because the actual tracker didn’t show me anything. This particular Pizza Hut is only 5min away from me so I figured it would have been a little sooner to my door. Overall it was a decent experience.

Worst delivery experience ever ! Ordered 12 pizzas , 2 hours in advance and arrived 3 hours later. And I was called 5 minutes before stated delivery time to say they did not have a gluten free pizza . Pizza Hut never again

We are not the first and won't be the last. Had to order 2 times, and still no food came. We were at a motel without a vehicle, so after waiting for 2 hours and with 4 little children, I ended up walking to McDonald's for takeout. When I politely asked corporate how they could allow this business to stay in business after reading more reviews, they just said they could do nothing about individual businesses. When I told them how disappointed we were and the fact that our 4 children and ourselves were hungry at 10pm after flying, she just hung up. Keep in mind this conversation was done without foul language, disappointed in this local store, disappointed in pizza hut.

There’s tons of negative reviews so figured I’d post my positive one! Pick up order, got half meat lovers half pepperoni w stuffed crust. Took a few bites before deciding to write a review lol
Tasted GREAT! Friendly and polite staff :)

I’m surprise delivery orders aren’t bagged for GrubHub to ensure it’s not been tampered with! My wings didn’t have a “sealed at the hut open by you” sticker on it and looks like it may be missing a couple. Also the Melt was burnt. I also asked for utensils to be included, and they weren’t. And to top it all off the cookie 🍪 is burnt too!!!

I called to let Pizza Hut know, and the kid that answered, had justification for everything. There’s a reason why we have 2 ears, and 1 mouth… pls use more ears and less mouth. Thank you.

Shame on you, Michael. How are you going to give an option for a cupped pepperoni then tell the customer that you didn't have that and you don't know why it was an option. So you send me a cheese pizza but charge me an extra dollar for the pepperoni. You are extremely unprofessional and you should not be a manager and I will not be ordering Pizza Hut  ever again. Also, as a manager who talks to a customer that buys from your establishment at least 4 to 5 times a month. But you just got there and you don't care about anything you sir are extremely rude! I have been a loyal customer for over 30 years. Way too many other pizza parlors to be treated like this. Your pizza isn't that good anyway. Anthony's here we come!

Wow.  I have not been to Pizza Hut in years and will not be back.  We ordered a pepperoni pizza with light cheese and it looks like they dumped several cups on it.  The other pizzas also had tons of cheese on them and there was so much cheese, it wasn't even cooked - it was still shredded and cold in the middle of the pizza.  Didn't even get the correct pizza made - missing half of the ingredients.  Breadsticks had no butter on them and were hard as a rock.  $50 down the drain.  What a waste.  I will go anywhere else but here.  Blackjack, Dominos, Jets, Godfathers, even Marcos is better than this.

The pizza was cold and the crust was hard like it was over cooked in a microwave. The tomato sauce wasn't thick enough and actually there wasn't enough. Basically, this pizza seemed like it was left out on a counter for 3 days then thrown in a box. The wings were decent but there wasn't enough to shake around inside the container. We were looking forward to a great pizza night but this was horrible and disappointing to pay $33.00 when we could have had a frozen pizza 10 times better than this and $20.00 cheaper. Come on Pizza Hut you used to be my go to online ordering place but now I think not.

I've tried this pizza Hut 2x for carry out. Once, the computer lost all the orders and I just ended up canceling. The second time, the oven burned up all the pizzas and they didn't have a way to tell who's order was actually made and who's burned. I canceled again and drove to anthonys

One time many moons ago, I DID live in town and my family still does. I came to visit for a couple of days and after a very long drive, I ordered
12 wings, medium buffalo a little crispy....PERFECT
Medium supreme pie, hand tossed (pan was not available at the time, no biggie) well done!
Much better than it was years ago and am gonna eat each bite with gleeee!
I live in the mountains and even, decent pizza is a 40 minute drive to Winter Park and delivery is not a thing....THANK YOU! I needed this feast!

Pizza was good,  salad bar surprisingly really good.  Service struggled simply because there isn't enough waitresses for the in person dining.  She was very friendly tho and I still tipped her well.  Nice young lady.

We order from Pizza Hut frequently. There has only been a couple of times we had a problem and it was always taken care of right away. I really like the taste and if is always hot and fresh when we receive it.

Great experience all around! We were stuck at a hotel with nothing since our movers showed up early and I requested plates; which they brought saving us a trip. Thank you for the great job and delicious food.

I never had a problem with this store till my last couple of orders. Two different occasions I ordered the super supreme’s. The first time  I noticed hey this pizza is uncooked thoroughly. Cost of pizza these I mean common. I went on and cooked it further in the oven thinking new cook. Going to jets pizza my next couple of times. Finally decided I would give the super supreme another shot guess what uncooked, raw dough in the middle, box is like sagging underneath with the weight. Call the store told him hey you guys need more quality control. His reply was that in the future order it well done! What never ever have I had to order a pie well done. That they aren’t having problems with any other pizzas. Turn on the oven and bake it on 350 eight minutes later turned out to be 12-15. Ridiculous!!!

Ordered pizza, chicken and other items, and after waiting over an hour called about an update and the lady rude and obnoxiously said it would be almost another hour wait; finally decided to go pick it up. I was missing an item and after eating half the chicken we realized it was still raw, and slimy in some places. Called and waited 10 minutes to be hung up on, called back and was told they would go get their manager. After another 15 minute wait I hung up and called back, waited another 10 for them to answer and was told I would have to be transferred to customer service, so don’t know why I was lied to about a manager coming. At the end of the day this was by far the worst place I’ve ever ate at; RUNNN SOMEWHERE ELSE!

I’m so disappointed with my order. My pizza was dry and crunchy, even my 6 years old said it’s bad. Waste of money, food suppose to make you happy especially when you spent money but I’m disappointed.

I ordered a supreme pizza on door dash because they do not deliver in my area, and this Pizza Hut made a cheese pizza instead. When contacting Pizza Hut they told me I had to call DoorDash. They said they would get it re-ordered. My second delivery came hoping we’d get our supreme pizza and lo and behold. We open the box and it was a Cheese again we just got our credits back we don’t want delivery, but a system is broken. I hope somebody can fix it so it doesn’t happen to someone else. I attempted to call about my issue to the Pizza Hut and was hung up on after I spoke of my issue.

No stars for the Parker CO pizza hut! I ordered a Philly cheese steak pizza and when I opened the box all I could see was cheese. On a large pizza there was maybe 10 little slivers of steak barely any onions or peppers!!! NOT HAPPY!
NEVER AGAIN

Bought our Thanksgiving dinner here. It was such a relief for us this year, since there were just a couple of us, to have nothing to cook and easy cleanup. The food was so delicious and we had plenty of ham and turkey left over to enjoy on the weekend. Thanks for making it an enjoyable holiday.

I never knew that the Honey Baked Ham Co. Had every sandwiches and I am so happy that now I know this! I came in for lunch today and Cathy took such great care of me. Gave me a lot of info about the day to day operations and catering. So personable and friendly! I had the Tavern Club. Their famous honey baked ham was nice and thick(it wasn't shaved which I absolutely loved! ) smoked turkey cut nice and thick as well. Tomato and lettuce were fresh and the multi grain bread was so soft with a wonderful smell.  Round it out with some crispy bacon and this was divine! Can't wait to come back and try more!

Just had their Smoked Turkey Sandwich.  Really, REALLY good! Made fresh, while you wait.  What a friendly group of folks.  Will DEFINATELY be back.

It was great for our Thanksgiving party. We just had to heat everything up and that was it. It isn't cheap, but you get what you pay for. Everything was delicious 😋

Absolutely amazing service!  Thanksgiving was a breeze for pick up.  Everything was fresh and such a smooth transaction. Thank you!

Each time I've ordered from this location I request EXTRA sauce because the pizza is dry. And each time I received my pizza it is still lacking sauce, I am over requesting something that does not get done, how hard is it to put some sauce on a pizza.

Phone was out of order so I had to go and order in person. I could not figure out if there was a way to order on-line. Price and quality made it worth tbe effort.

The new spicy pizza they had was really good!

The spicy chicken and pineapple one was pretty bad because the pinapples weren't sweet and the chicken was bland, no flavor at all.

Overall I'd go again for the spicy pizza and good customer service.

Ordered online. Door dash delivered the wrong order. First...a bag that was not a pizza. Second time my husband said "pepperoni lovers" and he just ran away. Took it back to store. Really bad experience with door dash delivery. Got a full refund but.......

This is the most unprofessional Pizza Hut.
I have tried to order multiple times via phone and they will NOT answer it. When I ordered online last the forgot to send half of my order. I have to drive up there to get credit back for my account.
Which here’s the catch you have to call in, for you to use the credit.

Came in for a pick up order and when I arrived home my family had noticed the drink was missing. I called them over the phone to refund the charge or to have it delivered. I was on hold for 5 minutes before I drove back. When I arrived back at Pizza Hut I was still on hold. When I asked if I could get an extra drink for my time and lost food quality since I would arrive home to cold food they said no can do. Overall I would say if this is your nearest Pizza Hut head to the next one it’ll save you more time

Pizza arrived really fast, was super hot, perfectly prepared and they actually included the extra cheese I paid for...really rare these days. 2 pieces filled me up. Best Pizza experience I've had in a long time. I guess it's true... no one out pizzas the Hut.

Shuron at this location was extremely unprofessional, disrespectful with zero hospitality. Placed an order a hour in advanced. Upon arrival she advised my pizza was not at this location. When I asked her to double check she became hostile. After arguing back and fourth my pizza was sitting in the warmer. Tried calling Leslie to complain and waited on hold over and hour with no success.

Horrible customer service no one calls you back and when someone does answer they keep transferring you to voicemail. If I visit again I’ll never order from Pizza Hut in Denver, they sent me the wrong order then I couldn’t get through anymore now I have food I can’t even eat… thanks

To whomever helped me on the phone Sunday the 9th in the morning you are awesome wish I caught your name. Really great customer service and the unexpected handwritten note in the box was so nice. Thank you again. Also food was good and delivery was smooth in our crazy apartment complex.

Pizza hut does not care about their locations or employees anymore. This place is a mess and unprofessional. None of the employees care about being here. Nothing is getting delivered correctly. Nothing is getting done right. No one is at the front to assist. Gotta yell to get someone that drags themselves out there only to walk back and take their time. No one answers the phone. Employees just lounging around. Deliveries aren't being made. Food sits there getting cold. Stop ordering from Pizza Hut. As soon as they start losing customers and money, they'll get these places going again. Till then, doesn't seem like they care anymore. The employees look a mess. Wearing pajamas, moving slow. Can't stay focus. Not paying attention. They look high on something. Not a care in the world.

No option for zero stars!  I ordered on line.  I don't use door dash anymore. They can find the fingers on their hands, and definitely can not follow the GPS or read an address.  Well, pizza hut sent my order via door dash.  I mean the store is literally a mile away.  Took this idiot an hour to find my place.  It's literally a r, l, r and you're there. Like 5 minutes from the store! I am surprised he delivered it at all. Still trying to get a hold of the store for a refund since not only was it an hour late, it was the wrong order!  I'm going to have to show up in person I guess. They won't like it!

I was charged for food that I didn't receive, cheese sticks were overcooked, and the boneless chicken wings sauce looked like it was just thrown in a bowl and put out for delivery. Overall bad experience with this particular pizza hut. Won't be ordering from this one again.

Ordered pizza today and it was delivered by doordash. Only because if there are no drivers, that's who delivers. When they arrived at my house the pizzas we're smashed up against the back of the box. Looked like only half pizzas. Absolutely terrible. So I called the store and they fixed it, no problem. Didn't get the name of the person who helped me, but she was awesome.

I'm half a mile away from the store and it was 25 minutes from when I got the " being delivered" message that I actually received my pizza.

The pizza itself had almost no sauce in the center and a little sauce around the edges.

I've ordered from this store before but this time was just bad all around.

I will say everything I ordered was there so that was good.

Was weary of ordering delivery because of the reviews. But I took the chance because my craving for stuffed crust pizza was real.  I ordered during lunch time. The delivery was quick and my order came correct and fresh ! I will definitely give them more of my business !

Food was delivered on time, but cheese was disproportionately applied and the pan crust was a bit soft. Pizza wasn't as hot as expected. I generally like Pizza Hut though, but last few occasions haven't been the best. Also, since they charge a delivery fee, I wouldn't tip until you see the pizza in person. For the price of the pizzas, I would go elsewhere.

Ordered a pizza on 11/01 for CARRYOUT around 10:29pm to this location and showed up to pick it up around 10:50pm just for them to say I allegedly ordered it for doordash delivery when it clearly said pickup and was not possible considering I ordered from the Pizza Hut app. That makes no sense! The rude manager Keisha said it was my mistake and was not trying to fix anything and tried to lie to my face saying they stop doing carryout at 10 when they stop doing it at 11. I have picked up multiple pizzas around 11. Not to mention it was supposed to be $26 something for CARRYOUT like I had ordered and now she was saying it was gonna be around $39 like what. I’m not going to pay for something that’s overpriced when I know what I ordered and how I ordered it.

They had already locked the door by the time I got there and it was 10:50 and I had to call to tell them I was picking up my order so they could open the door. She tried to say I was wrong the whole time and it had already been picked up by the “doordash delivery driver” and was on the way to my house. I showed up to my house and there’s no pizza or driver.

Keisha and the big black man my apologies idk his name. But they both always go above and beyond serving me . If it’s cold they bring my food out to my car. My pizza is always hot , fresh and ready. I’m super greatful for their kindness and hard work. My go to 🍕 🛖❤️!

Worst experience ever. Pizza hadn’t even left the store 30 minutes after it was supposed to be here. Took three phone calls to cancel. Then they charged me anyway!!  $24 for no pizza, just trouble. Unbelievable.

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