Papa Murphy's | Take 'N' Bake Pizza

I ordered my Large meat lover’s with creamy garlic sauce. over the phone at 5:56. They said it would take 10 - 15 minutes and they would have it ready. I had to pick up a prescription so I got there about 18 minutes later. I was the only one there when I walked in. A girl was cleaning and not sure what the other guy was doing. She went over to check on my pizza that wasn’t done yet and was kind of mad at the other kid. Then was asking my name and saying the system was down but then she acted like she found it. I told her I ordered a large meat lovers with creamy garlic sauce over the phone. Then some guy came behind me, and he ordered a Papa’s Favorite. Then when they gave me my pizza, I had the creamy garlic sauce but it was a Papa’s favorite and I said this is not what I ordered. I ordered creamy garlic sauce, but this is not the toppings I ordered and they said, didn’t you order a Papa’s favorite and I said no I called or over the phone And ordered a meat lovers. So then they proceeded to make me another pizza. The girl behind the counter made the pizza very quickly so I thought wow that was pretty quick and I took the pizza and thanked her and told her yeah you put on the receipt papa’s favorite When I ordered meat lovers over the phone and then I took the pizza and walked out of the store. And then I turned around and walked back in the store. They gave me the meat lovers pizza, but it had red sauce I came in the store and told them this has red sauce, don’t this look like red sauce to you and two of them said yes and the girl that made the pizza she would not even look at the pizza. I just got frustrated and said forget it. I will take it and left. I don’t think I will ever be going back. It’s nice that the pizza’s a $12 on Tuesday and I would understand if they were busy or something but there was myself and one other guy in there at the time. Some other girl called in for her pizzas and both of her pizzas were ready. This is just very DISAPPOINTING! Because they do have very good pizza.

I ordered online at 7:23pm and pickup was scheduled for 7:56. I got a call 3 mins later stating that they close at 7:30pm and that my order was ready for pickup. Everywhere online says that they close at 8pm. I questioned the guy about that and he said corporate doesn’t keep up with their local hours. I feel terrible about making them wait as I was a 20 min drive away. I show up at 7:42 and the lights are off but I notice the hours on the door…it says that they close at 9. I just grab the pizza and leave. I don’t like being lied to and I hope this problem will get fixed (looks like I’m not alone according to other reviews on here). It’s one of my favorite pizzas but that alone is not enough to keep businesses afloat in todays world.

The kids were running the place. The guys came in from outside as were ordered. The girl didn't know how to run the register. The toppings weren't evenly distributed. Part of the crust was wrapped over the paper pan.

Everytime I go there which is a couple times a week on average the staff is very helpful very friendly it's quick it's easy they take SNAP cards.  Pizza options are breadsticks dessert pizza in wide variety and good price nice to have their specials. Also they have a punch card so for every 12  pizzas, you get one free.

Disappointed. Ordered a large cheese extra cheese with pan crust. I love the buttery stuff in the pan that I pour over the cheese after baking and taking the pizza out of the pan. But today there was no buttery stuff in the pan and the “extra” was missing in the cheese. Sad day.

Pizza Hut

So apparently the deep fryer wouldn't start at 4 PM this evening. The manager called me and told me this and offered to either reimburse the money or give me something different so I chose something different, My order arrived a little late, but that's nothing to be complaining about if their deep fryer is not functioning properly. But it turns out they finally got the fryer working and sent it out. Not only the food that I requested as an exchange for the nuggets that I was originally going to get. But I also got the nuggets as well. Thank you, Pizza Hut, you're in Russell. For not only being cooperative for going above and beyond to support your community.

We were passing thru town on a very long road trip. I was able to make a call ahead order so we could be on our way quickly. The sweet lady who took our order was so accommodating. Our pizza was ready and piping hot when we got there and we were able to eat and get back on the road. Such great customer service and everyone was so friendly and helpful! even gave us to-go cups at no charge.

This is how our food showed up tonight from Pizza Hut in Russell. When we talked to the manager Hannah  she said not our problem since we ordered online!!!!  Also refused to make us a new Pizza. Also refuses to give us general managers name and number

Service was good, we got garlic parm and honey teriyaki bone out wings with cheese garlic knots and my husband and I both got personal loan pizzas. Garlic white sauce with chicken and bacon, and then the bbq chicken pizza. Everything was so good, and fresh and hot. Was right next door to my hotel so was even better. Only disappoint was we thought it would be the buffet but they weren't doing it, only salad bar. Still great time and food tho.

Had a really great dinner! They were late delivering some of the food (we barely noticed) and without prompting kindly comped the meal. Will gladly go back for great food and awesome service.

Colyn was awesome! Very polite and helpful. The pizza he made was delicious. Highly recommend!

Ordered a salad and asked for croutons and was told they have been out for 2 years. And took them a while to find my order and all I had was 2 salads and the person working was very unfriendly!!

Got that combo thin crust and it was wonderful. They have a new item with meatballs and marinara that I plan on making spaghetti for for another meal. And cookie dough because it's the best and I like to eat it raw anyway.  😂😂 And they're open on Sundays and you can take this pizza home to bake it

We drove a round trip of 2 hours for this pizza. It is my father n law’s favorite thing to eat with my husband when we had it in town. So we drove the 2 hours to get for his birthday. He loved it! They were so kind and helpful.  Thank you!!!

The bacon artichoke spinach pizza thin crust family sized pizza and salad with ranch dressing to be a little bit more of a little more veggies to be a good idea for dinner if not lunch time

Ordered and made in front of you and wrapped up the bake instructions on the paper for you to be reminded to be sure that is the same instructions as the person explaining the best possible way of baking the pizza and the same place in the same place that is in the baking instructions as well as they tell you how to get the best possible pizza take n bake pizza

Ordered pizza on Monday, something happened with their dough machine and our whole order wasn't ready, we opted to wait on one of the pizzas and sides until another time. I was told she was writing it down and I could come in at any time and have it made. I call today and was pretty much told I was lying about not getting one of our pizzas. They went ahead and made it but I am not happy with the service.

The people had no hats or hairnets on with long hair so 🤷 and the people that were working were very unprofessional.  Good food but won't go back.

Ordered a chicken, bacon, artichoke pizza and, sadly, no artichokes. Partly my fault, should have checked the pizzas before I left.

Always a great experience at PM...food, service, and atmosphere are excellent!

Great service especially the asst manager at the one on 9th st by the mall was very informative and polite his name was Matthew, good kid will definitely be going back Ty!!!🙏👍👍👍

This place has never gotten the order right. Not once. Then they ask me what I ordered when they have the receipt in hand. I told them they were missing a pizza (every time they leave one pizza off) and they argued, again despite it being on the receipt. They do not answer the phone at all, ever. I dare you to try calling. I called standing inside the store and there was no phone ringing. They turn it off. Pictures are of what was supposed to be an all meat pizza, see any problems with that? I even told them it was all meat because it was the one they forgot this time. The other looks like a medium pizza on a large crust, it isn't fully topped. For the price of a pizza that is cooked and delivered, you have to check them every time and bake it yourself and they want a tip when you pick it up and order online. I've got a tip: get the order right. Just once! Incredibly frustrating. I thought this was a one time thing, then a simple mistake the next time, but they are incapable of getting an order right. Time after time after time. Negative stars.

Interesting concept of take your own pizzas and make them how you wish back at home. Not sure how well it's gonna go but it's good enough pizza I think.

EXCELLENT CUSTOMER SERVICE EXPERIENCE!!! We just moved to the area a few weeks ago and this was the night that we were so tired/busy (and not done with the day yet) that we wanted a pizza. We placed the order online and went to run an errand without realizing the location was closing fairly soon. When we realized it, the location had already been closed 5 minutes, but Kyle answered the phone. He had already been trying to call us but my phone number was not correct in the online profile ( it would not update when I tried during my order).  He waited for us to arrive and would not accept a tip for waiting. We have ordered the papa's favorite combo Pizza for years now and always love it better than anything else out there. But now I'm especially happy we always choose Papa Murphy's. There's 2 less hungry and 2 more very happy people in the world tonight because of Kyle ;)

They did ok they made the stuffed pizza wrong but ots ok. We took our food home and made some red pepper 🌶and cilantro and cottage cheese 🧀additional.  Provolone ans baby Swiss cheese and while she had a med beach style pizza it was and is fabulous lol the best 🍕we ever ate.

It been a hot min since I had a papa Murphy and they are still great from the last time I had them.

I've been going to Papa Murphys around 20 years in different states. Food is always good and consistent everything. I like the convenience of taking it home to cook.  It also freezes well. I highly recomend their pizza.

We decided to eat Papa Murphy's for dinner since we just moved into our new house and couldn't find any of our utensils. The best part is they had their herb and cheese blend and Pizza cutters right up front where you check out. It's kind of nice since we couldn't find anything at home. The best part is they had it ready the moment it was supposed to be ready. I got there right at 8:38 and they handed it right to me and I walked out I don't think I spent more than 2 minutes in the store including purchasing other additional items. been eating at Papa Murphy's for close to 20 years really appreciate them going above and beyond and making sure that we have everything we need each time. The great customer service here will keep us coming back for years. not to mention they're gluten-free is pretty awesome. We always end up with leftovers.

This location used to be terrible but it's the only one in town. Being a former PM employee I'm probably a little pickier than the average customer. Not sure if the ownership changed or what but today they were friendly, quick, and the pizza looks great! Will definitely be back more often!

I love Papa Murphy's Pizza.  Used to get their pizza all the time when they were in N 27...then they were gone.  So happy when I saw they are still here and right close to home.

Pizzas were ready when I arrived for takeout, and toppings were correct.
Heating directions attached, and quality was great.

Papa Murphy's | Take 'N' Bake Pizza (Hutchinson, KS)

Awesome.. truly one of the few good pizza places. This one is a make and take and bake pizza. First time I have seen this. Talk about fresh and hot!

They need to spread the toppings around the whole pizza other then just then the middle so you don't get a 2" crust! Have to go home and fix the pizza right! Other than that great pizza!

I always get a Chicago stuffed pizza here,, just awesome 👍😎.

Love eating here and getting pizza. Love that we take it home and cook it when we are ready to cook it. I like the thin crust pizza the best.

Always friendly, always good food. I call ahead so I don't have to wait too long.

Pizza was good, as usual. We tried the new cinnamon monkey bread, it was okay, but would rather they bring back the cinnamon wheel, it was Amazing.

Great service! The cinnamon dessert is amazing!

CLEAN!! Love that ,Nice employees, many other places act like you are a bother to be there. Needs some music and plants? Something to not feel like you are at the hospital.

Do not order online. They will screw it up. Ordered online. Someone else picked up. Didn't know what I ordered. Got 1 of 3 items. Paid for all. Called them
They said that they would call back. Never did. Well, screw you too
Will never go there again.

I was greeted by a nice young lady named Piper. She was very kind and helpful with me and my buddy Phil’s order. You guys also had squirt which we’ve been trying to find for awhile. L on the no burger pizza on glizz

Ordered pizza online. Said would be ready in 30 minutes. Arrived 30 minutes later. Pizza not done. Waited 20 more minutes. Chinchy on the toppings. If we want a cheese pizza would have ordered one. Previous experience with Papa Murphy's in another town in another state was always good everything measured out. Dark dingy store. Won't be back.

They had one kid working on Friday night who had no idea how to work the cash register or make pizzas correctly; it took 45 mins to get two pizzas with only one other person in front of me. Instead of making any pizzas, he just kept taking more orders. I do not blame him, I blame whoever left him alone and not properly trained at a pizza place on a Friday night.

Food was great after we cooked it...people making do not talk at all to you and. Seem mad when i added a couple more items to my order after they had completed it.

Staff was friendly and fast. Pizzas were good . Could have used a little more cheese for my taste . Would highly recommend .

Food is good however the staff is very unprofessional and rude. After a bad experience I completed the survey on the ticket and I had a phone call from the local employee 10-15 minutes later telling me I’ve complained to much and I’m not longer welcomed in the store. Extremely weird and creepy. Scott was the older man’s name and cooperate confirmed he isn’t the owner to be making calls like that.

Service here is always friendly and workers are quick and consistant in quality of their work.
I wasn't overly thrilled with the pizza as I paid 50 bucks for 3 which is about at least double what I would have paid at my normal pizza places.
But part of it could have been my fault as we had bought them a day ahead of when we needed as we had to work the following day. Probably should have frozen them to keep them optimal?
They just were kind of bland and soggy after baking. Didn't think one day would make that much difference bit maybe it does.

First time ever buying Papa Murphy's take and bake.
Their XLNY is absolutely humongous. Well, it was plenty huge for two people.
Not a fault of Papa Murphy's, but had I known how huge the pizza would be, I probably would have gotten two small ones. It wouldn't fit in my convection oven so I had to cut it in fourths.
Still tasted amazing!
And their cheesy garlic bread with some of the best I've ever had in my life.

Customer service is lacking- It was fine if you don't mind being rushed and feeling like you are a bother by asking a question. The people making the pizza were fast.
Other locations I have been to in Ks and elsewhere the staff were friendly, helpful, and nice. Maybe just caught this location on an off day idk...

Very fast and efficient. We ordered a couple calzones (which are AMAZING by the way) on the way to the restaurant. The website told us to expect them to be ready in half an hour, and we showed up 13 minutes after placing the order and it was already put together and ready. They were intending fast and it made our dinner that much more convenient. Not to mention while baking the calzones, they smelled amazing! Highly recommend!

Their pizzas taste great and I love how you can cook them at home so they come out of the oven hot and fresh!!

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