BBVA Bancomer Civic Center

The worst system in terms of shifts.
When older adults arrive to collect their pension. Obviously and it is highly agreed that they have preference in their turns.
But 3 hours to attend to an account holder shift?
The balance in the shifts is what they urgently need to fix.

It is a good bank, but I think they reduced too many cash registers, I know that electronic transfers are important but many people continue to accumulate in the bank. P.S. More boxes.

Good attention always.
The only thing is that sometimes you have to wait a long time.

Excellent customer service, they follow all hygiene regulations, their executives are very accessible with a good attitude, I processed a debit card and it was very fast, you didn't take long, in general I loved it.

Banco BBVA

How they like to waste time... They sent me to executives for a problem with my account, when I ARRIVED they told me that the waiting time was 15 minutes. FOR TWO HOURS they kept me sitting, I asked if I was far away and they only told me that they were almost there, while the executives laughed and laughed. Awful.

Good branch, it just needs more machine to withdraw the money because it fills up with people very quickly and you have to wait in line

Very annoying since they take hours to assist you and they don't want to help you ASER the procedure. I come for a link card I have been carrying all week and they can give it online like before. Today I am going to hemodialysis and I won't go because of their fault. They told me that I have to wait, I feel upset because I am a person with a disability and with their inattitude and no initiative, it is worth clarifying that I am a person with a disability.

BBVA Anahuac

I just make deposits to pay a debt, but the staff is willing and knowledgeable.

Bad service bad service i will not recommend to nobody this bank.

Too big of a row most of the time, totally needs another couple of ATM machines.

The staff works very well, the deficiency is that the demand is great and young people cannot cope. It is advisable to make a bigger bank with more staff.

The language of the Cashiers is really obscene, they talk to each other about common nonsense and vulgarities, they are worse off than if they worked in a Greengrocer's Store. Much lack of professionalism

Unfortunately I don't have an account in Mexico. When using this ATM I get charged around $10 for using it plus $5 from Wells Fargo for using non-Wells Fargo machine.

It was quite busy, not always. The attention is fast so I don't usually wait for too long. Only bank in town at the moment.

This bank has service with a smile right as you walk in!  Need pesos?? This is the place to come!

One of the worst bank experiences I've ever had. Safe yourself time and go to the other office.
People there just don't want to help you, that's it, poor attitude and no customer service skills

Extremely poor service.
I just went there for 2 days and they didn't let me speak with an advisor, they kept me in the waiting room for more than 2 hours.
They should make the complaint telephone numbers visible.

Too many people. Maybe because of the day and time.
People line up, not knowing where they are going.
You have one to ask.

Bad service in terms of bad information, they make you wait too long to request to open a payroll account to make a portability. I don't like the service and I'm thinking of canceling my portability for that reason. 3 hours waiting

They should NOT serve the people who get in line and still serve them

They always take a long time to respond, it seems like they don't like to work, I have gone twice early to correct my card information and today they don't have to come tomorrow and it was very early and so they give me a very bad experience, I will probably cancel my account because it is not They may not be able to solve my problem.

On July 7th I had an appointment at 3 in the afternoon which I arrived 10 minutes early. The person at the entrance told me to take a seat. Time passed until 4 o'clock struck and at that time they closed the bank. The person I had to talk to (executive) got up from his seat and left without saying if he was going to attend to us. I assumed that they were going to serve us because the security did not tell us that we had to leave the bank. 30 minutes passed and I asked the person who helped me when I arrived if they were going to serve us or not because the person (executive) had been gone for half an hour and my calm from waiting was wearing thin. For that I already had to wait 1 hour and a half. Suddenly the person who attended to me came out and told me that his partner was coming out soon, which never happened and he left very angry for not speaking clearly, with the truth. It is difficult for them to say: I am very sorry for the waiting time but it is not possible to serve you. It is ridiculous and disrespectful not to know how to communicate.

The person who receives you when you enter is very friendly and the guards are very attentive to the people. It seems to me a magnificent branch.

It is usually much more crowded than the one in the center, it is always dirty at the ATMs and sometimes it smells like a public bathroom, I recommend going to the other one

Very bad, it takes a long time to improve that

5 or 6 ATMs... always long lines for bank representatives

Terrible service, I get a digital shift because due to work I can't go out during the hours they are open. I arrive and there is no one taking turns. I wait and nothing so I take it myself and now if an employee comes to tell me that I can't take it out and I ask her why and she tells me why she gives it and I tell her that it wasn't there and she tells me that it can break down machine. I have limited time so I get it beforehand. I just need to activate the alerts and the lady at the checkout tells me that she can't support me but in a very despotic way they even make you feel like a fool. And it's no use taking an appointment early, they'll just waste your time. I hope I don't come again

Just because there aren't zero stars, lousy service, an advisor who spends more time hanging around, the director is bad, the first filter person with the face of an undertaker to hire these people, avoids using BBVA, it's lousy

Terrible service from the bank, you cannot make payments with a debit card from another bank, they make you wait ages!!😩

If it were my own choice I would leave 0 stars, because this branch only has one executive serving, and of the four windows there were only two open, there is no space for people to line up properly. It is the worst branch of any bank I have ever been to, they are extremely slow, they had me waiting for 4 hours just for something that didn't take more than 10 minutes, and even serving me took 20 minutes. This is completely unacceptable, if they cannot even properly maintain a better branch or put one up.

The person who has received the most bad service in this branch, the staff at the entrance is very arrogant, his name is Jose Alejandro Gómez Valtierra. He doesn't want to take a shift because he wants to go home early, he and all the cashier staff give poor service,

It is always well maintained, but the bank doesn't even care about customer service, we have to go and they don't care that we wait for hours

For me I would not give it any stars, the worst service, the employees leave the cubicle alone and stop serving people, it is understood that they have to eat, but there must be someone to cover so that they do not stop serving people, anyway , more than 4 hours to update data why else they block your account.

The service is fine, the detail is that many ignorant people do not know that they can make an appointment, and thus save hours of waiting in line in the sun

BBVA Bancomer

The very bad truth has us standing here outside for almost 2 hours and to date they have not attended to us nor have they taken the trouble to come out and tell us why the truth is, the service is terrible, I hope they don't come out because they are no longer able to serve us. no way to have to wait

Terrible service, the management staff arranging work management issues during customer service hours, the staff at the door does not generate any service, 3 hours on hold and no one has the attention, questions and their response is wait your turn.

Terrible service from the customer service ladies in the lobby, they answer you in a bad way or ignore you, to go to the checkout it doesn't take less than 1 hour waiting in line and there is no staff to serve only two people in service since it is a very important and with a lot of flow of people.

TERRIBLE SERVICE THERE ARE ALWAYS 2 ATMS, AND IT IS A VERY IMPORTANT AREA,
COMPANY SHIFT EVERY HALF AN HOUR, BADLY THEY DO NOT RECEIVE YOU WITH A DIGITAL SHIFT, COMPANIES SHOULD BE A PRIORITY DUE TO THE AMOUNT OF MONEY THAT IS HANDLED. BESIDES THEY HAVE YOU IN THE SUN. 🤨🤨🤨🤨😠😠😠😠👎👎👎👎👎👎

Everything is very slow, they have you waiting outside for a long time, you enter and you continue waiting and even worse, you realize that they serve people who arrived later before those of us who arrived first, really terrible.

This is a false placement on the map. There is no bank in this neighborhood. This is a safety concern as per experience, I ended up in a dead end. Luckily nothing happened to me but it could to anyone if not familiar with the area. Please have it fixed as soon as possible. I paid for an Uber to take me to a place that didn't exist at the pinpointed location. Then I paid another Uber to take me to the right place but by then it was closed.

Ruta independencia Tijuana, 7- ag-23 11 am, Terrible service, lazy employees refusing to receive payments at the teller, sending clients to the automatic ones, some clients without knowing how to use them, PU...

Damn bank arrived on time around 3:10 pm and it was closed :/

It was a bad experience, the people who work there do not help, counting the security, the one who answers and gives you the number, the one at window 4 and the women who are at the desk. Apart from not solving my problem quickly, they did not want to give me my ife until I canceled my account after two hours. And more people who had the same thing. Many left. Some didn't even line up. And besides the staff does everything except work. What a shame.
Hire people who like to give service, not just stupid people.... And see how I sue them because they can't retain an ife.

Very good service, nothing to do with other banks. Take your well-deserved five stars :D

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